Jagruti Kharbanda

Operations Associate

Mumbai, Maharashtra, India6 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in building sustainable digital growth strategies.
  • Proven track record in enhancing client engagement metrics.
  • Skilled in leveraging AI for smarter marketing growth.
Stackforce AI infers this person is a Digital Marketing Specialist with a focus on SEO and Social Media strategies.

Contact

LinkedIn

Skills

Core Skills

OperationsProcess ImprovementCustomer Relationship ManagementContent Strategy

Other Skills

client serviceregulatory compliancetraining and mentoringcustomer feedback analysisoperational workflow streamliningcontent strategy developmentOn-Page SEOOff-Page SEOwebsite audittechnical SEOSEO CopywritingSEO AuditsWordPressOn-Page OptimizationOrganic Search

About

While many professionals chase trends, I focus on building sustainable digital growth strategies that actually deliver results. Hi, I’m Jagruti Kharbanda – a Social Media Marketing & SEO Specialist who helps startups, entrepreneurs, and creators grow their online presence through a mix of strategy, creativity, and AI-powered tools. 🚀 What I Do Best: Social Media Marketing: Instagram growth strategies, LinkedIn branding, reels & carousel content SEO: On-page, Off-page & Technical SEO to improve rankings and visibility Content Strategy: Storytelling, captions, and scripts designed to convert AI in Marketing: Smart automation for faster, scalable results 💡 I believe digital marketing is not just about gaining followers—it’s about creating a brand presence that converts connections into opportunities. 📌 I’m currently open to: Freelance Projects & Collaborations Social Media Management & SEO Consulting Partnerships with entrepreneurs, startups & creators ✨ Let’s connect if you want to: ✔ Build a strong personal or business brand ✔ Increase followers & engagement organically ✔ Leverage AI + strategy for smarter growth 📩 DM me here on LinkedIn or connect to explore synergies.

Experience

6 yrs 2 mos
Total Experience
3 yrs 1 mo
Average Tenure
3 yrs 2 mos
Current Experience

Tata consultancy services

2 roles

Subject Matter Expert

Sep 2024 – Jan 2025 · 4 mos · On-site

Senior Process Associate

Feb 2023 – Present · 3 yrs 2 mos · On-site

  • Listening carefully to the needs of clients and ensuring that
  • they receive services that best fit their requirements.
  • Adhering to process to ensure high quality standards.
  • Lending patient ear for grievances and taking prompt actions
  • for redress.
  • Suggesting measures that help elevate quality of existing
  • services and amenities.
  • Analyzing and support with insights to improve the process
  • and internal operations and service levels.
  • Providing support for delivery operations, regulatory
  • compliance, documentation requirements.
  • Coordinated cross-departmental process improvements that
  • increases operational efficiency by 25%, leveraging expertise
  • as a Subject Matter Expert to train and mentor junior staff on
  • best practices and compliance procedures.
  • Spearheaded the development and implementation of a
  • streamlined training program for new hires, reducing
  • onboarding time while enhancing knowledge retention
  • and compliance with company standards.
process improvementclient serviceregulatory compliancetraining and mentoringOperationsProcess Improvement

Tsi - transworld systems inc.

Senior Associate

Feb 2020 – Feb 2023 · 3 yrs · Vashi · Remote

  • Connected with the customers for product feedback, queries,
  • and complaints.
  • Identified customer needs as per current market trends.
  • Prepared reports pertaining to customer feedback and other
  • relevant information.
  • Analyzed and streamlined operational workflows, resulting in
  • process efficiency, while utilizing advanced
  • data processing tools to enhance accuracy and reduce
  • turnaround time.
  • Enhanced client satisfaction through strategic process
  • improvements and effective communication, leveraging CRM
  • software for efficient data management and timely follow-ups.
  • Developed a comprehensive contentstrategy over a 6-month
  • period to align efforts with company goals, resulting in 100%
  • boost in engagement metrics, while integrating CRM analytics
  • for precise targeting and audience insights.
customer feedback analysisoperational workflow streamliningcontent strategy developmentCustomer Relationship ManagementContent Strategy

Education

DY Patil University

Master of Business Administration - MBA — Digital Marketing

May 2023 – May 2025

Mumbai University Mumbai

Bachelor of Commerce - BCom — Accounting and Finance

Mar 2018 – Mar 2021

Om Vidyalankar Shikshan Sansthas Asmita College of Arts & Commerce for Women Knnamwar Nagar No 2 Vikhrol Mumbai 400 083

Associate's degree

Mar 2015 – Mar 2017

Holy Family High School

Middle School Diploma

Mar 2003 – Mar 2015

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