Sagar Sahni

Operations Associate

Bengaluru, Karnataka, India2 yrs 3 mos experience

Key Highlights

Expert in SAP Concur and financial systems management.
Proven track record in process improvements and automation.
Strong collaboration with global stakeholders for operational excellence.

Stackforce AI infers this person is a Fintech professional specializing in financial operations and process optimization.

Contact

Skills

Core Skills

Sap ConcurProcess ImprovementsCredit Card OperationTravel & Expense Processing

Other Skills

IBM CognosSystem IntegrationData AccuracyAccount reconciliationsVariance analysisMS ExcelTransaction processingSLA ManagementProcess ImplementationRoot Cause AnalysisSupply Chain ManagementDemand PlanningInventory ManagementTally ERPMicrosoft PowerPoint

About

Experienced Platform Analyst with a strong background in managing end-to-end operations across SAP Concur and financial systems. Skilled in delivering efficient support, building insightful reports using IBM Cognos, and ensuring seamless system integrations and data accuracy. Proven ability to collaborate with global stakeholders, resolve complex operational issues, and drive process improvements through automation and optimization initiatives. Adept at handling high-volume financial transactions, reconciliations, and compliance-driven processes while consistently meeting SLAs and KPIs. Passionate about enhancing user experience through training, continuous improvement, and proactive problem-solving, with a strong focus on operational excellence and quality delivery.

Experience

Dentsu

Analyst

Jan 2026 – Present · 3 mos · Bengaluru · Hybrid

Managed end-to-end support for SAP Concur, including building and maintaining reports and scheduled jobs using IBM Cognos Intelligence.
Conducted regular catch-ups with market POCs and stakeholders to understand operational challenges, evaluate issues, and drive effective resolutions.
Collaborated with cross-functional teams on system enhancements and automation initiatives to improve efficiency and user experience.
Proactively monitored system integrations, identified bugs
or issues, and recommended quick and effective fixes.
Performed regular reconciliation activities to ensure data
consistency and alignment across associated systems.
Maintained detailed incident trackers to monitor issues, analyze recurring patterns, and propose long-term
solutions.
Delivered expense optimization training sessions for new users and refresher trainings for existing markets to improve platform adoption.
Reviewed SAP Concur release updates from the Support Portal and communicated key changes and impacts to the team.

SAP ConcurIBM CognosSystem IntegrationData AccuracyProcess Improvements

Tata consultancy servicess

Process Associate

Dec 2023 – Dec 2025 · 2 yrs · Bengaluru, Karnataka, India · On-site

Executed end-to-end Credit Card Operations and Travel & Expense (T&E) processing, ensuring compliance with client policies and audit requirements.
Processed and validated high-volume financial transactions, expense claims, and credit card statements with a strong focus on accuracy and turnaround time.
Performed account reconciliations, variance analysis, and discrepancy resolution, meeting defined SLAs and KPIs consistently.
Coordinated with onshore/offshore stakeholders, vendors, and internal teams to resolve exceptions, payment issues, and policy deviations.
Maintained detailed documentation, SOP adherence, and supported internal and external audits.
Independently managed daily operational activities, prioritization, and workload allocation to ensure timely delivery.
Identified process gaps and contributed to process improvement and automation initiatives to enhance efficiency and quality.
Utilized MS Excel for data analysis, reporting, and tracking (pivot tables, VLOOKUP where applicable)

Credit card operationTravel & Expense processingAccount reconciliationsVariance analysisMS Excel