Sep 2015 – Jan 2017 · 1 yr 4 mos · Gurgaon, India

• Responsible for the Regional Delivery Plan including monitoring costs, audiences, timings, locations and any course specific data.
• Inputting all course data into the Learning Management System (LMS)
• Creating formal course registration invitations including pre-work and distributing to course attendees
• Sourcing and booking venues in good time and in line with the specified course requirements
• Assist in sourcing trainers/presenters via a database and provide them with local logistical information
• Ordering and producing course materials and arranging there distribution to the venue in good time prior to the course
• Scheduling and administering enrolments and reconciling courses via LMS system
• To assist with monitoring/reporting low enrolments
• Administering course evaluations and creating reports based on results data
• Monitoring costs associated with each course and identify cost saving methods
• Raise purchase orders which accurately reflect course data
• Ensure invoices are received and paid in accordance with vendors terms and conditions
• Support line manager in carrying out course reviews on enrolment data
• Conduct quality assurance checks on all courses in your region to identify and resolve any potential issues
• Monitor the spend in your region to ensure costs keep in line with financial forecasts
• Provide reports/ insight on classes running to the region line manager when requested
• Assist in creating Statements of Work
• Report any course related issues and identify preventative methods

Apr 2014 – Aug 2015 · 1 yr 4 mos · Gurgaon, India

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Record the training in delivery tracking system, upon receipt from Sales Team.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Single point of contact for clients like – EMC2, Colt Technologies, VMware, Hewlett Packard, RCS Education.
• Manage client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Organize for training rooms, training material, trainer and batch launch.
• Schedule and conduct lab setup before class to ensure smooth delivery of training.
• Managing course materials and arranging there distribution to the venue in good time prior to the course.
• Co-ordinate for Purchase Orders and invoices for each classes.
• Co-ordinate for travel and stay logistics for trainers and book hotels and provide visa assistance if required.
• Co-ordinate with Resource Team to get trainer identified. Do trainers search for topics where trainer availability is a challenge and get the trainer evaluation done.
• Study participants feedback for programs concluded and identify scope for improvement
• Engage with customers periodically and maintain a cordial climate between organizations
• Proactively identify and flag potential risks any training delivery, for joint exploration and resolution of risks.
• HR Operations (Payroll, attendance management, employee engagement, induction etc.)

Apr 2013 – Mar 2014 · 11 mos · Gurgaon, India

• Assisting in imparting training to front Office. Conducting trainings for patient welfare departments.
• Conducting training effectiveness by observing employees specifically in the public dealing departments like Patient Care Services and Front Office.
• Scheduling training programs and Induction for all staff members.
• Orienting the new staff members about Organization and its culture.
• Maintaining Training database of all staff in SAP & Excel.
• Conducting the facility round for new employees.
• Orienting outsourced staff members on Grooming standards and Polite Behavior.