Agni Kanti Bandyopadhyay

Operations Associate

Noida, Uttar Pradesh, India2 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Gold Award for customer experience improvement
PPO from Jubilant FoodWorks for internship performance
Expertise in data-driven decision-making

Stackforce AI infers this person is a Marketing and Operations professional in the Food and Beverage industry.

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Skills

Core Skills

Operations ExcellenceMarket ExpansionCustomer Experience ManagementMarket Research

Other Skills

Go-to-Market StrategyData AnalysisStakeholder ManagementGTM StrategyConsumer Behavior AnalysisData CollectionC++Microsoft WordMicrosoft ExcelMicrosoft PowerpointSolidWorks

About

An experienced professional with nearly two years of combined work and internship experience, I have honed my skills in market research, operations excellence, and market expansion across offline and online channels. My passion lies in understanding consumer needs and translating them into actionable business insights that drive growth and enhance customer experience. I have successfully led initiatives in driving day-part growth initiatives, executing go-to-market (GTM) strategies, with a strong focus on customer-centric solutions. I have the ability to collaborate with cross-functional teams to achieve common goals. My expertise in data-driven decision-making and stakeholder management has enabled me to deliver impactful results in fast-paced environments. I am always eager to learn and adapt, ensuring that I stay ahead in this dynamic industry. Key Achievements: - Awarded the 'Gold Award' at Domino’s for enhancing customer experience by reducing product concerns by 16% QoQ and improving mystery audit scores by 18%. - Received a Pre-Placement Offer (PPO) from Jubilant FoodWorks based on summer internship performance.

Experience

Jubilant foodworks ltd.

2 roles

Deputy Manager

May 2024 – Present · 1 yr 11 mos · Noida, Uttar Pradesh, India · On-site

Clocked 4+ CSAT of new product launches: Chicken Range and Big Big Pizza, by monitoring first 90 days post launch
Received 'Gold Award' for improving customer experience in Domino's by reducing product concerns (16% QoQ) and improving mystery audit scores (+18%, Mar'25 over Dec'24 )
Increased breakfast orders in delivery by 5x of non-donut freshly assembled range combos - Jan'25 over Sep’24
Led GTM strategy and execution for offline breakfast business with 9% order growth - Jan'25 over Nov'24
Launched one store on aggregator platform during breakfast hour - increased breakfast orders by 2x over previous month
Analyzed competition and gauged gaps & opportunities to grow overall business of breakfast day-part in delivery
Improved efficiency in business reporting of day-part tracking as part of analytics stint
Coached store team on cross-selling of the most popular coffee-donut combo during the operations stint and led from front with 40% order growth & 51% sales growth over previous 3-month average

Market ResearchOperations ExcellenceGo-to-Market StrategyData AnalysisStakeholder ManagementMarket Expansion

Summer Intern

Apr 2023 – Jun 2023 · 2 mos · Noida, Uttar Pradesh, India · On-site

Received PPO based on summer internship performance
Conducted market research to understand consumer behavior towards impulse food products by taking 50+ interviews and 175+ survey responses
Proposed new category expansion GTM strategy by identifying categories and range of SKUs for Dunkin', formulating pricing and packaging strategy, and promotion strategy to build visibility and awareness

Market ResearchGTM StrategyConsumer Behavior Analysis

Rishi fibc solutions pvt. ltd.

Trainee Engineer

Sep 2020 – Jan 2021 · 4 mos · Mysore, Karnataka, India

Worked successfully with the FIBC team to achieve rework reduction from 11% to 7% as part of the training project.
Prepared and analyzed rework reports on a daily basis.
Prepared daily finishing process audit check sheets.