Dec 2025 – Present · 4 mos

Jun 2024 – Present · 1 yr 10 mos

Jul 2022 – Present · 3 yrs 9 mos

Mar 2019 – Jun 2022 · 3 yrs 3 mos

• Managing product development and delivery through SDLC
• Defining product vision with leadership and delivering winning products
• Partnering with Risk & strategy for new initiatives for requirements, risks and solutioning
• Platform Health - keeping track of ongoing issues, putting solutions doing proactive enhancement
• Partnership with testing group to perform UATs for positives and negatives for go-no-go
• Maintaining team velocity and reviewing/ actioning product backlog each PI
• Conducting product demos for stakeholders and leadership
• Strategic planning and designing to build flexible & scalable product
• Strengthening internal controls, by conducting risk self-assessment
• Supporting internal and external audits

Jun 2015 – Mar 2019 · 3 yrs 9 mos

• A people leader, managing a global team of internal quality auditors, focusing on US regulations - FCBA, TILA, UDAAP, Reg B, Reg Z etc. and conducting operational Audits for Banking as well as internal controls.
• Conducting process risk assessment for business in partnership with key stakeholders - risk, controls, compliance and business to maintain the health of process. Identifying areas of opportunities and recommending solutions to the business and following through till completion of key items. Leading the project for operation implementation for any portfolio being added or removed from the vertical. Developing appropriate risk and control evaluation criteria, conducting fieldwork and testing, drafting reports and presenting concise working papers and process improvement measures. Conducting SOX testing for Financials as well as Membership Rewards as a part of proactive controls and audit readiness. Assisting with internal and external audit at YE.

Aug 2012 – May 2015 · 2 yrs 9 mos

• Conducting internal audits for Compliance (US regulations - FCBA, TILA, UDAAP, Reg B, Reg Z etc.) and process controls (Global Servicing Operation audits). Reviewing business results for customer surveys and working on an action plan to bring improvements. Customizing business performance report for employee performance pay-outs. Customizing action plan based on Top 30 / bottom 30 performance.

Feb 2008 – Jul 2012 · 4 yrs 5 mos

• Working as an analyst in resolving customer (Card Member) disputes related to credit card billing. for US and Intl CardMembers. Working with Service Establishments (Merchants) in representing the customer concerns and obtaining evidence to prove the accuracy of the billing in lines with the market regulations. Raising compliance concerns/complaints for any potential impacts based on the regulations and guidelines.