Feb 2023 – Aug 2025 · 2 yrs 6 mos

• Managed strategic accounts contributing significant business revenue, providing dedicated support to high-priority clients.
• Acted as the primary liaison between clients and internal teams, ensuring smooth communication and service delivery aligned with expectations.
• Delivered customized solutions and proactive account management to enhance customer satisfaction and strengthen partnerships.
• Handled complex escalations by analyzing root causes and implementing effective resolutions, reducing operational disruptions.
• Prepared and analyzed MIS reports to support operational decision-making and improve efficiency.
• Collaborated with logistics and operations teams to expedite issue resolution and optimize delivery timelines.
• Identified process gaps, proposed improvements, and implemented strategies to enhance workflow efficiency and client experience.
• Maintained accurate data records, ensuring compliance and seamless account monitoring.
• Key Achievements:
• Reduced delivery escalations by 25% through proactive monitoring and interventions.
• Successfully managed 10+ high-value accounts, contributing significantly to regional revenue.

Jul 2022 – Jan 2023 · 6 mos

• Assisted in administrative tasks and general office coordination during a short-term engagement.
• Supported routine documentation and task tracking to aid ongoing IT projects.
• Maintained professional interactions within the office while gaining exposure to IT workflows.

Mar 2020 – Mar 2021 · 1 yr

• Coordinated health awareness initiatives and community outreach programs, ensuring smooth execution from planning to follow-up.
• Acted as a liaison between the organization and community participants, providing guidance and support.
• Managed event logistics, schedules, and resources to ensure timely program delivery.
• Maintained accurate records, databases, and reports for ongoing and completed programs.
• Assisted in budgeting and resource allocation for events, ensuring cost-effective operations.
• Supported communication and promotional activities, including social media campaigns, to enhance program visibility.
• Collaborated with internal teams and external stakeholders to strengthen program impact and efficiency.