Sheral Alva

Operations Associate

Mumbai, Maharashtra, India4 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Experienced in managing HR operations and team leadership.
Skilled in employee engagement and organizational culture.
Proficient in end-to-end recruitment processes.

Stackforce AI infers this person is a Human Resources professional with expertise in recruitment and employee engagement.

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Skills

Core Skills

Employee EngagementOrganizational CultureHr ManagementRecruitmentRecruitingHuman ResourcesTechnical Recruiting

Other Skills

Background ChecksHuman Resources (HR)Employee Learning & DevelopmentHR PoliciesTraining and Development (HR)Human Resources Information Systems (HRIS)Recruitment TrainingPayroll ManagementBusiness DevelopmentNew Business DevelopmentBusiness PlanningDocumentationTelephone Interviewing

Experience

4 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

2 yrs

Current Experience

Boyen haddin

3 roles

Assistant Manager

Apr 2025 – Present · 1 yr · Mumbai, Maharashtra, India · On-site

Organizational CultureEmployee Engagement

Team Lead

Jun 2024 – Present · 1 yr 10 mos · Mumbai, Maharashtra, India · On-site

Managing a team of 5 People.
Planning Workflow of Recruiter
Managing Day to day operations of assigned Key Accounts
Managing demand and supply ratio of Mandate.
Managing team, assigning mandates as per priority of clients.
Training team as and when required
Follow Up with clients for Feedback and New Requirements
Reviving clients time to time basis
Maintain the Daily/Weekly/Monthly recruitment reports.

Human Resources Generalist

Apr 2024 – Present · 2 yrs · Mumbai, Maharashtra, India · On-site

Responsible for complete recruitment & staffing life cycle, including sourcing, Pre-screening, Interview scheduling and negotiation of compensation packages.
Maintaining accurate employee records, including staff files, HRIS data, and other HR documentation.
Conduct employee onboarding and help organize training & development initiatives.
Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
Staying up-to-date with new technologies.
Positive attitude & Goal oriented.
Employee engagement.
Well versed in using job portals & various social networking sites to identify the right candidates.
Payroll, Internal Hiring, Training & Development,
Attrition Analysis, Grievances Handling

HR ManagementBackground ChecksRecruitment

Firestone global

Business Development Executive

Jan 2023 – Apr 2024 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

Assisting the hiring manager or executive recruiter with recruitment duties.
Reviewing available positions and candidate requirements.
Communicating with the HR team.
Posting job applications on social media and job sites.
Tracking open positions using recruiting software.
Assisting the hiring team in screening candidate résumés.
Contacting candidate references and verifying education requirements.
Conducting initial phone screenings.
Communicating with candidates and setting up interviews.
Managing the résumé database
End-to- end recruiting the candidates and taking follow ups till the offer letter.
Calling the Talent acquisition and HR head for bringing the business and the requirements to the company.
Understanding the prospect/client requirements and then customizing the services as per their needs.
Reaching out to new customers and making presentations or pitches outlining the benefits of services.
Responsible for generating leads for prospective clients.
Responsible for conducting detailed need analysis and identifying challenges at client side.
Responsible for doing any other activities as may be deemed of by the Management.
Maintaining relationships with all potential and existing clients.
Responsible for solving the challenges of prospective clients with various HR services,Candidate Profile.
Attending meetings to sign the agreement.

Human Resources (HR)RecruitingHuman Resources

Sitel digital services (formerly sykes)

Customer Service Representative

Aug 2021 – Jan 2023 · 1 yr 5 mos · Mumbai, Maharashtra, India · On-site

Taking inbound calls and solving customers problems.
Handling 90+ calls daily and also emailing some customers .
Booking tickets for the old customer and refunding the tickets amount back to their account. Creating tickets of solved problems and also sending survey forms to the customer.
Handling new team members whenever on floor , solving and teaching them the process and taking their supervisor calls.

Footprint consulting

Recruiter

Jun 2016 – Oct 2016 · 4 mos · Mumbai, Maharashtra, India · On-site

Screening and sourcing the profiles for the portals.
Calling the candidates and explaining the job roles as per their experience.
Coordinating and scheduling the interviews with the company.
End-to- end recruiting the candidates and taking follow up till the offer letter.

Technical RecruitingRecruiting