Nov 2017 – Nov 2019 · 2 yrs · Surrey, England, United Kingdom

• Owned business development, Talent Acquisitions, and team operations. Supporting the CEO and Leadership with overall recruitment/growth, sales performance, and process optimisation to drive sustainable growth and profitability.
• Achievements:
• Oversaw recruitment, onboarding, and development of sales and operational team members to support business growth.
• Played a key role in delivering the company’s first profitable year (2018) since 2010, through improved processes and performance focus.
• Led a high-impact campaign awarded 2nd Place – European Aqua Awards 2018, strengthening brand visibility and market presence.
• Implemented new lead generation and business development systems, improving pipeline quality and conversion.
• Partnered with senior leadership to align people, process, and commercial goals.

Dec 2016 – Dec 2021 · 5 yrs · Alhaurín el Grande, Andalusia, Spain

• Founded and led a remote fitness and mindset coaching business, building and managing distributed teams, client communities, and scalable operations across international markets.
• Achievements:
• Founded and scaled a remote coaching business, leading trainers, collaborators, and clients across multiple countries.
• Recruited, onboarded, and developed a distributed team of coaches and ambassadors, fostering high engagement and performance.
• Built a recognised and profitable brand within two years, supported by strong client retention and satisfaction.
• Designed and launched the Version2 Clothing range and Ambassador Programme (26 members), strengthening brand presence and community engagement.
• Maintained 100% client satisfaction, driven by structured onboarding, clear expectations, and ongoing support.

Jul 2015 – Oct 2017 · 2 yrs 3 mos

• Led procurement, logistics, and fleet operations for a high-growth start-up in the UK, building and managing teams across multiple sites to support rapid national expansion.
• Achievements:
• Built and led procurement and logistics teams from the ground up within a fast-scaling start-up environment, supporting national growth.
• Played a key role in the launch of the new UK HQ and 12 sales offices nationwide, ensuring operational readiness.
• Managed multi-site operations, including procurement, fleet, and logistics, supporting large field-based teams.
• Implemented cost-saving and efficiency initiatives, improving operational performance across departments.
• Partnered with senior leadership to align operational capability with business growth plans.

Sep 2014 – Jul 2015 · 10 mos

• Brought in to build and scale the UK Operations function during early-stage growth.
• Achievements:
• Recruited, onboarded, and trained installers, technical support staff, and management, building the full Operations department from scratch.
• Designed and implemented UK operational systems and databases, working closely with Swedish IT and Technical teams.
• Supported rapid growth before hiring and transitioning leadership to an Operations Director, ensuring scalability and continuity.

Jan 2014 – Sep 2014 · 8 mos

• Part of the leadership team responsible for launching Verisure in the UK.
• Achievements:
• Recruited and built the initial UK Sales, Installation, HR, and Marketing teams.
• Opened Verisure’s first UK office and supported the Managing Director with start-up operations and legal processes.
• Led daily performance meetings, embedding structure, accountability, and growth from day one.

Sep 2010 – Dec 2013 · 3 yrs 3 mos

• The main role of this job was to sell our wireless security systems to both Spanish and English speaking customers, I had to generate my own leads which meant my cold caller and using my own referral plan, after 3 months we were then given warm leads if we generated enough cold lead sales within that month. I sold to residential and business customers.
• Sold wireless security systems to Spanish- and English-speaking residential and business customers.
• Generated leads through cold outreach and referrals, consistently earning access to warm-lead pipelines.
• Built strong foundations in performance, resilience, and customer engagement.

Feb 2008 – May 2010 · 2 yrs 3 mos · United Kingdom

• The role of this job was to plan and over see the construction of the exchange uplifts. My key responsibilities were to make sure every step is organised and in place so each stage can complete on the strict timescales given. As a Project Manager, I was in charge of sourcing of materials, management of contractors, coordination of workflow, ensuring budgets and milestones are maintained and liaising with managers over a wide area to keep them informed of updates to their own exchanges areas.

Feb 2006 – Feb 2010 · 4 yrs · United Kingdom

• This role involved me working alongside the Recruitment Manager. My key responsibilities were to organise all interviews and training and to lead the new entrants through the process of becoming a Customer Service Engineer for Openreach. I have had the challenging role of doing this for as many as 73 Entrants at one time. This has enabled me to gain knowledge of many processes and systems within recruitment.
• Achievements:
• Early exposure to high-volume recruitment and onboarding.
• Supported end-to-end recruitment, interviews, and training of Customer Service Engineers, managing cohorts of up to 73 new entrants at once.
• Successfully recruited and onboarded 230+ engineers.
• Improved efficiency by reducing tool spend by 10% through process optimisation.

Feb 2000 – Feb 2006 · 6 yrs · United Kingdom

• I initially joined the company as an underground worker. This meant I had to deal with all the D-Side cables in BT's underground network. I have gained many skills since I started, which helped me maintain a high level of work on a daily basis.
• These are:
• Internal and external work plus exchange.
• Pole and hoist work.
• Installation of new lines plus fault finding.
• All the skills I have obtained and my professional attitude to work has given me the opportunity to act as Manager for the new recruits. I have found this role very fulfilling and I believe this shows in my work. Other duties include being Care Rep and Coaching.