Oct 2024 – Dec 2025 · 1 yr 2 mos

Dec 2023 – Apr 2024 · 4 mos · Palo Alto, California, United States · On-site

Jul 2022 – Feb 2023 · 7 mos · San Francisco Bay Area · Hybrid

Feb 2022 – Jul 2022 · 5 mos · San Francisco Bay Area · Remote

Jul 2021 – Feb 2022 · 7 mos · San Francisco Bay Area · Remote

Jul 2019 – Jul 2021 · 2 yrs · Sacramento, California

• Provided training and technical assistance to college/university staff and community-based organizations, including non-profits, throughout California on smoke/tobacco-free policy, youth and young adult outreach and engagement, and campus tobacco treatment
• Created Event Toolkits and cessation resources to support 50-75 college/university campuses with events for Statewide Days of Action, including Earth Day and Great American Smokeout
• Recruited and interview student candidates for statewide college/university leadership coalition cohorts annually
• Supervise statewide leadership program of 15-20 college/university students and provide training on public health, peer-to-peer tobacco treatment, and student engagement and advocacy
• Coordinated travel and plan logistics for statewide meetings and conferences
• Created 2-3 web-based trainings and webinar presentations on cessation and outreach for local and statewide community-based organizations
• Completed bi-annual progress reports on scope of work activities and evaluation for grant year
• Coordinated agenda and logistics for statewide and regional conferences for community-based organizations and college/university staff and students
• Created statewide survey tool to collect research data on youth and young adult tobacco use during the COVID-19 pandemic and conduct survey outreach to collect 400 or more responses
• Facilitated 2-3 focus groups annually with college students to collect research on young adult perception and use of tobacco products, cessation messaging, and feedback on educational materials
• Updated and maintained event pages on CYAN organization and college websites

Jan 2019 – Jun 2019 · 5 mos · Sacramento, California

• Provided administrative support for Project Director and Program coordinators
• Distributed event and educational materials to 50 campuses and community-based organizations throughout California
• Scheduled legislative visits at the State Capitol for 50 youth coalitions throughout California
• Created registration spreadsheets for various statewide and regional events

Apr 2018 – Dec 2018 · 8 mos · San Francisco Bay Area

• Responded promptly to customer inquiries through phone calls, emails, and live chat requests while following standard operating procedures and complying with HIPAA
• Assisted with billing inquiries regarding insurance coverage for tests and patient's out-of-pocket cost while providing information about financial assistance under Counsyl's Access Program
• Answered general questions about Counsyl's screens and what to expect about the testing and billing process
• Collaborated with Sample Operations, Intake, and Billing operations to ensure orders are updated and
• processed efficiently and timely delivery of results
• Assisted in scheduling genetic counseling consults for patients to ensure clinical questions are answered appropriately
• Resolved outbound inquiries by confirming order information with clinics to ensure orders are processed accurately
• Worked on specialized Outbound Support Team to assist the lab and intake teams in resolving uncommon issues for samples that are received

Feb 2018 – Apr 2018 · 2 mos · San Francisco Bay Area

• Performed benefit investigations for patients and healthcare providers (HCPs) by calling payers to obtain coverage and benefits for various Genentech drugs using ICD-10, CPT, and J codes
• Acquired information for Prior Authorization/Pre Determination and Appeals processes for multiple payers
• Ensured accuracy of benefits and efficiently enter data using a Salesforce application for Case Managers to relay payer investigations to patients and HCPs

Oct 2017 – Jan 2018 · 3 mos · San Francisco Bay Area

• Worked collaboratively with intake coordinators and reimbursement specialists to enroll patients in Access Solutions appropriately to provide services for benefit investigations, prior authorization and appeals support, and copay assistance
• Reviewed benefit investigations obtained from payers and provide assistance for HCPs in prior authorization submissions, copay referrals, and appeals for insurance denials
• Acted as a liaison between HCPs, patients, and reimbursement specialists to assist in providing benefits and understanding the coverage and reimbursement process for Genentech drugs
• Covered the region case manager for the Florida region, working with partner case managers to delegate tasks and provide additional coverage for other regions

Mar 2017 – Sep 2017 · 6 mos · San Francisco Bay Area

• Greeted and received visitors of the unit at the front office
• Answered telephone calls and paged or transferred to the respective therapist, doctor, or program coordinator
• Conducted follow-up phone calls with discharged patients to ensure they are receiving therapy services through the recommended home health agency, have acquired the recommended durable medical equipment, and obtain feedback from their stay in the rehabilitation unit.
• Logged daily speech, occupational, and physical therapy hours for each patient on the unit; ensure daily therapy hours logged by therapists in patient notes in the Electronic Health Record on EPIC match their respective charges
• Created spreadsheets to document when therapy hours are not met on MS Excel
• Created pre-admission packets for admitted patients for the Program Coordinator to review
• Created spreadsheets on MS Excel for utilization review comparing patients' estimated length of stay during pre-admission screening, the history and physical, and actual length of stay
• Compared pre-admission and rehabilitation diagnoses documented on the pre-admission screening and history and physical on EPIC and document any discrepancies
• Requested interpreters for patients according to scheduled speech therapy, occupational therapy, and physical therapy sessions

Aug 2015 – Feb 2017 · 1 yr 6 mos · San Francisco Bay Area

• Assisted the Lead Teacher in preparation and implementation of academic and social groups for students with Autism Spectrum Disorder and other developmental disabilities
• Prepared classroom activities and tasks in accordance with the students’ Individualized Education Plans to promote independence, self-help skills, and communication in the school, at home, and in the community
• Created data sheets and tables for student goals using MS Word; record behavior and program data daily
• Inputted monthly behavior data into graphs using MS Excel
• Created visual icons and sequences to supplement goals and support the students using Boardmaker Plus and MS Powerpoint
• Supported and trained Instructional Assistants and volunteers in the classroom

Nov 2014 – Jul 2015 · 8 mos · Greater Sacramento

• Provided 1:1 Applied Behavior Analysis instruction to children with Autism in the home
• Implemented educational programs for skill-acquisition and behavior-reduction using Discrete Trial Teaching as designed by the supervisor
• Collected behavior and program data throughout session and inputted into MS Excel bi-weekly

Apr 2014 – Jun 2014 · 2 mos · Anaheim, CA

• Shadowed the Director of Telemetry during daily nursing tasks and department meetings
• Accompanied RNs on hourly rounds and audited patient experience during their stay
• Conducted post-discharge telephone interviews regarding hospital care and experience to improve the Telemetry program; recorded responses in MS Excel

Jan 2012 – Aug 2014 · 2 yrs 7 mos · Orange County, California, United States

• Provided event information, traffic direction, permit sale and distribution
• Greeted and received visitors at the front-desk, effectively communicated messages via telephone and email
• Supported employees and visitors in resolving administrative issues, documented use of office equipment and radio transmissions through MS Word and Excel
• Scheduled and conducted recruitment interviews for prospective employees, trained new employees of entry-level duties