Jan 2022 – Jan 2025 · 3 yrs · Hybrid

• Lead the full lifecycle of 500+ solar projects totaling $25M in contract value, from initial engagement and planning through to project close, with a focus on solution-oriented strategies and seamless execution.
• Build strong client relationships by fully understanding their goals and proactively working to exceed expectations, driving high levels of satisfaction and loyalty.
• Create and implement customer success strategies that drive retention and expand client relationships, increasing referrals and long-term partnerships.
• Oversee escalation management, swiftly addressing any issues with a proactive approach that reinforces trust and confidence with clients and stakeholders.
• Develop and empower a 10-member team, cultivating a culture of accountability and proactive problem-solving to address challenges before they impact project timelines or quality.
• Collaborate cross-functionally to maintain regulatory and funding compliance, providing insights on project performance and client feedback that drive continuous improvement.

Jan 2020 – Jan 2022 · 2 yrs · Hybrid

• Directed a high-performing team managing $7M in contract value, ensuring that each project phase was executed with precision and client success as a top priority.
• Designed SOPs that improved workflow efficiency, enabling streamlined account management and escalation handling for faster, more effective solutions.
• Served as the main point of contact for key accounts, nurturing trust-based relationships that fostered retention and led to a high rate of client referrals.
• Anticipated and resolved client issues proactively, developing escalation protocols that empowered the team to address client concerns quickly and effectively.
• Focused on retention and referral growth by delivering consistent, reliable service and tailored solutions aligned with client objectives and expectations.

Jul 2019 – Present · 6 yrs 9 mos

• Per-diem position. Provide client centered, holistic rehab to patients in the geriatric population. Plan treatment sessions with adaptability. Follow goals established and provide skilled recommendations for increased independence upon return home. Maintain high levels of productivity. Built a community through the therapy team and facility.
• Provide client centered, holistic rehab to patients in the geriatric population. Plan treatment sessions with adaptability. Follow goals established and provide skilled recommendations for increased independence upon return home. Maintain high levels of productivity. Built a community through the therapy team and facility.

May 2018 – Jul 2019 · 1 yr 2 mos · Connecticut, United States

• Provide client centered care to patients, build schedule, maintain high levels of productivity, follow set goals for plans discharge.
• Provide client centered care to patients, build schedule, maintain high levels of productivity, follow set goals for plans discharge.

Jun 2010 – Jun 2018 · 8 yrs

• Manage employees and serve customers in fast-paced environment. Maintain customer satisfaction. Monetary management.
• Manage employees and serve customers in fast-paced environment. Maintain customer satisfaction. Monetary management.