Sep 2021 – Jan 2025 · 3 yrs 4 mos

• Managing project delivery for multiple customers in the UK and Germany. Handling day-to-day client management, team development and maintained high-profile influential relationships.

Feb 2020 – Sep 2021 · 1 yr 7 mos

• Managing IT delivery from multiple technology teams. The teams/technologies are AWS Development, IVR Development, .NET, Mainframe and PMO. Established and maintaining good relationship with onshore stakeholders and ensure to act on the feedback and improvements suggested by them. Established operational processes and reporting mechanism for effective tracking and monitoring of offshore deliveries i.e. IT change controls and support. Preparing multiple Management Information reports to showcase offshore team productivity, key updates and highlight issues. Resource forecasting and proactively highlighting the demand shortfall and vice versa. Allocate and schedule technical resources matching project needs with specialized skills and availability to the project.

Jun 2015 – Feb 2020 · 4 yrs 8 mos

Sep 2014 – Jun 2015 · 9 mos

Jun 2009 – Aug 2014 · 5 yrs 2 mos · Pune Area, India

• Performing Project Management Office (PMO) activities and providing active support in various phases (like Project initiation, monitoring, control, resource allocation etc) of the project.
• Analyze project financials and raised questions on project margin if it is low. Explain low margin to senior management and take approval for third party engagement.
• Prepared regular PMO reports to upper management, summarizing activity, status, issues, and risks for multiple projects.
• Execute SOX compliance Audit on monthly basis. Follow-up on audit issues/findings and close them. The goal of SOX Compliance audit is to increase the accuracy and reliability of financial disclosures.
• Remote project management for delivery to Avaya customers and business partners in Europe.
• Established EMEA PMO team with an aim to provides support and guidance to the project managers
• Transitioned Project Financial Analysis, PO management, billing mediation, resource scheduling processes from EMEA and USA region.
• Motivating all team members to meet or exceed stakeholders expectations
• Created job aid/user guide for end users
• Rewards and Recognition
• Awarded “Bright Star Award” twice in 2012 and 2010.
• Transitioned Project Margin analysis, PO management, billing mediation, resource scheduling processes from EMEA and NAR region
• Appreciated by the higher management numerous times for showing great adaptability and Learning skills to work well with a wide variety of people at various levels.

May 2007 – Jun 2009 · 2 yrs 1 mo · Gurgaon, India

• Responsible for end-to-end processing cycle starting at the initiation of a customer order and finishing at the associated billing.
• Responsible for 1.7million EURO billing from customer
• Meet high levels of customer satisfaction: Accurate invoicing (control draft invoices) / day to day orders follow up.
• Communicate with other teams across the globe in order to gather data for all the billing activities.
• Prepare dashboard
• Check and validate all invoices so that accurate amount should be billed to the customers.
• Handling all claims/disputes in an agreed time
• Single point of contact for entire customers, billing team and Finance team and other global teams
• Revenue Leakage analysis
• Achievement:
• Awarded “Excellent Achiever Functional Award” in 2008
• Standalone transitioned entire process of “Order to Cash from Paris to India. Streamlined the Order to Cash process.

Jan 2005 – Jan 2006 · 1 yr · Gurgaon, India

Jan 2004 – Jan 2005 · 1 yr · Gurgaon, India