Kelly Devine

Customer Success Manager

Chicago, Illinois, United States8 yrs experience

Highly Stable

Key Highlights

Proven track record in customer success management.
Expertise in building client relationships and driving retention.
Strong communication and creative problem-solving skills.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry with a focus on client engagement and retention.

Contact

Skills

Core Skills

Customer Success ManagementClient Engagement

Other Skills

ChurnZeroSalesforce.comAsanaGainsightHighspotResearchWritingLeadershipEditingCustomer ServiceClerical SkillsCoachingStoryiMovie

About

I’m an experienced Customer Success Manager with a strong background in the tech industry, passionate about building lasting client relationships and driving business outcomes. I hold Customer Success certifications and am committed to continuous growth and learning in this dynamic field. My leadership skills were shaped early on during my time at Walt Disney World, where I learned the importance of creating exceptional customer experiences. I bring that same level of care and dedication to every client interaction today. I hold a BA in English Creative Writing with a minor in Communications from Otterbein University—an academic foundation that has sharpened my communication skills and creative problem-solving abilities.

Experience

8 yrs

Total Experience

1 yr 10 mos

Average Tenure

5 mos

Current Experience

Box

Customer Success Manager

Dec 2025 – Present · 5 mos · Chicago, Illinois, United States · Hybrid

Hg insights

Strategic Customer Success Manager

Feb 2022 – Dec 2025 · 3 yrs 10 mos · Remote

Designed and launched the Digital Customer Success program, cutting implementation
time by 180 days and accelerating time-to-value for customers.
Oversee a large ARR book of business, delivering long-term retention and executive-
level alignment across strategic mid-market and enterprise accounts.
Captured 92% of Book of Business revenue goals YTD, reflecting consistent performance
and strategic client engagement.
Captured and validated customer outcomes for 65%+ of accounts within six months,
enhancing ROI visibility and supporting adoption initiatives.
Flag renewal risks 2–3 quarters in advance, enabling early, cross-functional collaboration
on retention and recovery plans.
Serve as a strategic thought partner to customer stakeholders, surfacing insights that
inform product direction and account growth.
Scaled strategic impact through automated touchpoints, journey mapping, and digital
programs that preserved personalization at scale.

ChurnZeroSalesforce.comAsanaGainsightHighspotCustomer Success Management+1

Corporate imaging concepts, llc

Customer Service Representative

Oct 2020 – Feb 2022 · 1 yr 4 mos · Illinois, United States

Manage orders placed by clients
Work with clients to ensure satisfaction with service provided
Receive updates from vendors to manage stock-outs and price increases
Update salespeople on client needs and vendor resources

Walt disney world

Employee

Jan 2018 – Mar 2020 · 2 yrs 2 mos · Greater Orlando

Leadership responsibility teaching new resort employees about Disney's guest service principles - Safety, Courtesy, Show, and Efficiency.
Create a welcoming environment for both guests and employees at the resort.
Leadership responsibility to delegate tasks to the frontline employees.
Provide feedback and coaching to employees to better improve our operation.
Update General Managers daily on operational performance.
Handle Guest concerns by working to improve their stay.
Present and execute ideas for large events within the resort for special Holidays including Halloween, New Years Eve, and the 4th of July.