Jan 2024 – Mar 2025 · 1 yr 2 mos · Mohali · Remote

• I worked as an L2 Outbound Voice Process Executive in the Flipkart process, where I was responsible for managing customer queries related to product returns and delivery issues. My role involved verifying customer eligibility for returns according to Flipkart’s return policy and creating return requests in the system, ensuring accurate processing and updates. I also handled cases of delayed deliveries by tracking orders, providing timely follow-ups, and confirming the status of delivered products to ensure they were correctly marked in the system. Throughout, I maintained clear and professional communication with customers, resolving their concerns and ensuring a positive experience. This role required strong attention to detail, effective problem-solving, and the ability to manage multiple cases efficiently.