Raj Kumar Ahuja

Product Manager

Bengaluru, Karnataka, India20 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years in BFSI sector with strong product management focus.
Reduced agent onboarding time by 90% at Allstate India.
Recognized for cross-functional leadership and innovation.

Stackforce AI infers this person is a Product Manager with extensive experience in Fintech and BFSI sectors.

Contact

Skills

Core Skills

Product ManagementStakeholder ManagementBusiness AnalysisSoftware TestingCustomer Support

Other Skills

AgileSalesforce CRMMarket ResearchSalesforceRequirements GatheringTeam LeadershipQuality AssuranceProject ManagementProcess ImprovementChange ManagementTechnical SupportTestingRequirements AnalysisQuality CenterSDLC

About

I am a Product Person with 20+ years of experience in the Banking, Financial Services & Insurance (BFSI) sector and over the last 4 years, I have focused my energies on building products that solve user problems while driving measurable business outcomes. At Allstate India, I contributed to a product transformation that cut agent onboarding time by 90% (from 30 days to 72 hours), accelerating revenue realization and boosting engagement. Across my career, I have shaped product vision & roadmaps while driving OKR-based execution at scale. I bring deep experience in Product leadership by virtue of my previous experience in customer service, technical support, software testing & business analysis. I have been recognized for cross-functional leadership and stakeholder management, winning multiple awards for quality, efficiency, innovation, and customer success. I believe great products are born where data-driven insights meet customer empathy and that’s the approach I bring to every team I lead.

Experience

Allstate india

3 roles

Associate Manager - Product

Promoted

Apr 2021 – Present · 5 yrs · Bengaluru, Karnataka, India

Championed a product transformation that reduced agent onboarding time by 90% (30 days → 72 hours), accelerating revenue realization and improving engagement metrics.
Defined and communicated a multi-year product vision and strategy, aligning with business OKRs and long-term growth priorities.
Owned product portfolio management and roadmap prioritization; assessed value, built business cases, and balanced competing priorities against strategic KPIs.
Led Agile teams to deliver enterprise-scale Salesforce CRM products with integrations; authored detailed user stories to translate customer needs into technical requirements.
Built and maintained customer feedback loops to refine product features and improve retention.
Influenced build-or-buy decisions with data-driven recommendations, maximizing ROI and user adoption.
Conducted market research and competitive analysis to enhance product-market fit and inform portfolio expansion.

Product ManagementAgileSalesforce CRMMarket ResearchStakeholder Management

Senior Team Leader - Business Analyst

Apr 2018 – Mar 2021 · 2 yrs 11 mos · Bengaluru, Karnataka, India

Managed and led a team of Business Analysts and Salesforce administrators, streamlining requirements gathering and story writing processes.
Provided critical support to the Salesforce development and testing teams, improving project efficiency and delivery.
Enhanced collaboration between business and technical teams by serving as a central point of coordination and communication.

Business AnalysisSalesforceRequirements GatheringTeam Leadership

Team Leader - Software Testing

Jan 2013 – Mar 2018 · 5 yrs 2 mos · Bengaluru, Karnataka, India

Played a foundational role as a member of the initial team at Allstate India, helping to build and establish the Enterprise Testing & Release Management function.
Part of the foundational team involved in migrating projects from vendor partners to an in-house global capability centre, demonstrating a proactive approach to organizational change and project execution.
Led key testing initiatives to ensure the quality and reliability of enterprise-wide software releases.

Software TestingQuality AssuranceProject Management

Ust global

Software Tester

Nov 2010 – Jan 2013 · 2 yrs 2 mos · Trivandrum, Kerala, India · On-site

* Led the migration of a new project from London, UK, which directly contributed to team expansion and showcased early leadership in project management.

Software TestingProject Management

Barclays shared services private limited

Process Advisor

Dec 2009 – Nov 2010 · 11 mos · Noida, Uttar Pradesh, India · On-site

Analyzed and advised on business processes, identifying opportunities for improvement and efficiency gains.
Served as a liaison between technology and operations, leveraging a deep understanding of products and services to provide support and mentorship to colleagues, achieving the "Best Advisor of the Month" award.

Process ImprovementBusiness Analysis

Hsbc electronic data processing india private limited

2 roles

Executive - Software Testing

Promoted

Nov 2007 – Dec 2009 · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

Championed an organizational transformation as a Change Champion in the NexGen Program, demonstrating an ability to drive cultural and process improvements at scale.
Awarded the "Give It Fresh Thought (GIFT) AWARD" for successfully converting paper-based training manuals to online formats, highlighting a focus on efficiency and innovative process improvements.

Software TestingChange Management

Assistant Manager - Operations

Mar 2005 – Jul 2007 · 2 yrs 4 mos · Visakhapatnam, Andhra Pradesh, India · On-site

Assisted in the management of various operational projects, ensuring timely delivery and quality control.

Dell international services india private limited

Technical Support Expert

Jul 2007 – Nov 2007 · 4 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• Recognized as the "Best Overall Trainee" for providing exceptional customer support and proactively assisting colleagues, establishing a foundation of customer-centricity and problem-solving.

Customer SupportTechnical Support