Mike Oldham

CEO

Chicago, Illinois, United States24 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years of experience in global QSR leadership.
Fluent in Spanish with international experience.
Expert in HR operations and strategic planning.

Stackforce AI infers this person is a Global QSR Operations Leader with expertise in HR and strategic planning.

Contact

Skills

Other Skills

RestaurantsFranchisingStrategic PlanningMarketing StrategyLeadershipStrategic CommunicationsMarketing CommunicationsCorporate CommunicationsInternal CommunicationsBrand ManagementOperations ManagementPublic RelationsStrategyTeamworkP&L Management

About

Global quick-service restaurant (QSR) leader with 20+ years of diverse experience delivering exceptional performance across multiple disciplines including HR Operations, Chief of Staff to President of McDonald's USA, Strategy and Alignment and Executive/Internal Communications. Curious learner with a restaurant operations foundation, who drives strategic alignment and open communications with stakeholders, including franchisees to create business growth and innovation. Desire to deeply understand the restaurant industry has led me to a progressive career seeking out opportunities to challenge the status quo and bring new thinking to a team. Given time spent living/working in Latin America (and having a great wife from Nicaragua!) I am fluent in Spanish. Currently lead HR Operations for McDonald’s U.S. & Canadian corporate staff and company owned restaurant crew & managers, a team that consists of six direct reports and 70+ indirect.

Experience

24 yrs 8 mos

Total Experience

12 yrs 4 mos

Average Tenure

21 yrs 8 mos

Current Experience

Mcdonald's

7 roles

Sr. Director Strategy and Planning - GBS Operations

Dec 2024 – Present · 1 yr 5 mos

Lead McDonald’s GBS capability and innovation growth in India and Mexico offices.

Sr. Director HR Operations - Global Business Services

Oct 2016 – Dec 2024 · 8 yrs 2 mos

Lead the HR Operations function of 75+ HR professionals within McDonald's that are responsible for ensuring our employee experience is delivered with excellence for over 65,000 employees of McDonald's.
Successfully led the deployment of ServiceNow HR in across our US company owned restaurants/corporate staff and Oracle HCM Cloud Core HR/Payroll for US/Canadian employees.

Sr. Director U.S. Strategy & Alignment

Oct 2014 – Oct 2016 · 2 yrs

Spearheaded organization and cultural evolution in McDonald's U.S. business while leading alignment with franchisee leadership of overall growth priorities that created stronger customer and employee connections to the brand. For first 12 months of this position, served as Chief of Staff to the President of McDonald's USA, Mike Andres.

Sr. Director of Brand Strategy - Latin America

Promoted

Jan 2012 – Oct 2014 · 2 yrs 9 mos

Led the development of consumer-facing three-year business strategy that will drive sustainable growth and McDonald's Brand impact across Latin America and the Caribbean by partnering with Arcos Dorados, our master franchisee, as well as McDonald's Developmental Licensees in the areas of strategic planning, menu strategy and understanding market level emerging consumer trends.

Director of Communications - Central Division

Promoted

Apr 2010 – Dec 2011 · 1 yr 8 mos

Strategic communications and planning lead for over 4,500 McDonald's restaurants located in 21 states for the Central Division of McDonald's USA, LLC. Trusted advisor to Division President and Division Restaurant Support Officer.

Strategy & Communications Mgr.

Promoted

Feb 2006 – Mar 2010 · 4 yrs 1 mo

Served in a Chief of Staff role where I developed executive messaging, led strategic planning process and built long term relationships with McDonald's franchisees in a region of over 650 restaurants.

Training Consultant

Jul 2004 – Feb 2006 · 1 yr 7 mos

Facilitated McDonald's operations training courses for restaurants managers teaching shift management, profitability, and leadership skills.

Peace corps

Small Business Advisor - Nicaragua

Jan 1999 – Jan 2002 · 3 yrs · Masaya, Nicaragua

Lived and worked in Nicaragua where I consulted micro-business owners on the essentials of small business development.
Opened internet cafe in the town where I lived which provided internet availability to public for first time ever.