Shuchi Prasad

Operations Associate

Kolkata, West Bengal, India0 mo experience

AI Enabled

Key Highlights

Expert in customer relationship management in banking.
Strong background in marketing and human resources.
Proven ability to enhance customer satisfaction.

Stackforce AI infers this person is a Fintech professional with strong expertise in customer relationship management and marketing.

Contact

Skills

Core Skills

Customer SatisfactionRelationship Management

Other Skills

Retail BankingBranch BankingSales PlanningPeople AnalyticsCoordination SkillsOpsTeam CollaborationInterpersonal SkillsBusiness AdministrationArtificial Intelligence (AI)HR AdministrationBankingFinancial ServicesInsuranceAnalytical Skills

About

Using my knowledge and experience of Marketing Management and Human Resource to create a collaborative environment at workplace. My MBA degree in Marketing Management and a brief experience in Sales widened my understanding of business and operations,which got further enhanced with my certifications and experience in Human Resource. It helps me to become a detailed oriented professional with excellent communication and functional skills.

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Bandhan bank

Assistant Manager

Apr 2019 – Jul 2019 · 3 mos · Darbhanga, Bihar, India · On-site

· Managed relationships with high-net-worth clients, offering tailored investment advice.
· Build and deepen relationships with HNI Customers to achieve an increase in share of wallet by having a
360-degree approach to the client and focusing on customer satisfaction.
· Contribute to the planning of sales activity and campaigns with a view to acquiring, growing, and
retaining customers.
· Led team in developing innovative banking products, resulting in market expansion.
· Reviewing existing investment portfolio of HNI/UHNI customers along with cross-sell of various
investment products.
· Streamlined transaction processes, improving customer satisfaction and operational efficiency.
· Optimized cash handling procedures, minimizing errors and discrepancies.
· Managed and resolved complex customer complaints, restoring trust in banking services.
· Represented Bandhan Bank at quarterly banker's meet with the District Magistrate of Darbhanga, Bihar.