Tanisha Handique

Operations Associate

Bengaluru, Karnataka, India2 yrs 9 mos experience

Key Highlights

  • Proficient in customer support and escalation resolution.
  • Experienced in managing social media customer interactions.
  • Strong teamwork and communication skills.
Stackforce AI infers this person is a Customer Support Specialist with experience in E-commerce and Social Media industries.

Contact

LinkedIn

Skills

Core Skills

Service OperationCustomer Support

Other Skills

Microsoft ExcelFreshdeskBalance SheetsJournal Entries (Accounting)Escalations ManagementData AnalysisSoft SkillsTeamworkEscalation Resolution

Experience

2 yrs 9 mos
Total Experience
1 yr 2 mos
Average Tenure
4 mos
Current Experience

Swiggy

Crew Captain

Dec 2025 – Present · 4 mos · Bengaluru, Karnataka, India · On-site

Service OperationMicrosoft ExcelFreshdeskBalance SheetsJournal Entries (Accounting)Escalations Management+5

Flipkart

Customer Service Operations Specialist

Jul 2024 – Dec 2025 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

  • Assists customers by resolving their inquiries, issues, or complaints through various channels such as phone, email, or chat. To provide accurate information about products or services, ensure customer satisfaction, and help maintain positive relationships between the company and its customers.
TeamworkEscalation ResolutionCustomer Support

Nobroker.com

Social media escalation

Jun 2023 – Jun 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

  • Responsible for monitoring and managing customer complaints, inquiries, or issues that are escalated through social media platforms. Respond to high-priority or sensitive posts, ensure timely resolution, and coordinate with internal teams to address concerns effectively while maintaining the brand’s reputation
Soft SkillsEscalation ResolutionCustomer Support

Education

Gauhati University, Guwahati

Bachelor of Commerce - BCom

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