Sangram Kumar Tripathy

CEO

Pune, Maharashtra, India27 yrs 8 mos experience

Highly Stable

Key Highlights

Led global customer service transformation across 100+ countries.
Achieved 20% YOY growth in service business at GE Healthcare.
Pioneered customer-centric service innovations in healthcare.

Stackforce AI infers this person is a Healthcare Operations Leader with extensive experience in customer service and supply chain management.

Contact

sangram.tripathi@gmail.com LinkedIn

Skills

Core Skills

LeadershipCustomer Experience ManagementOperations ManagementCustomer Service ManagementGlobal LeadershipCustomer Experience

Other Skills

Account ManagementAnalysisBuilding Service StructureBusiness DevelopmentBusiness OperationBusiness StrategyCapital EquipmentCross-functional Team LeadershipCustomer EngagementCustomer ExcellenceCustomer SupportDesign ThinkingGlobal Cross-Functional Team LeadershipGlobal Customer ServiceGlobal lead

About

Steering Philips Mobile Surgery's Global Customer Service experience, more than 100M Euro P&L, and Install base management, my leadership is marked by a dedication to transforming customer experiences and managing the service profit and loss (P&L) across over 100 countries. These efforts reflect a mission to elevate customer satisfaction and drive sustainable growth in the healthcare sector. My recent tenure has focused on productivity optimization and pioneering customer-centric service innovations. In collaboration with Global teams, we've fostered a culture of commercial acumen and strategic service innovation that consistently meets revenue and customer delight benchmarks.

Experience

Philips

Global Director Customer Service and Install Base Management at Philips (Mobile Surgery Business)

Jan 2018 – Present · 8 yrs 2 mos · Pune Area, India · On-site

Driving Global Customer Experience Transformation across 100+ Countries, 4 major regions like North America, Europe, Growth Regions (APAC, Japan, META, LATAM, and India), and China
Managing Global Service Business P&L, Productivity, Product Life Cycle Management, and Customer-Centric Service Innovation.

LeadershipStrategyStrategic PlanningBuilding Service StructureMedical DevicesInnovation Development+12

Stryker

3 roles

International Markets Service Transformation Project Lead : Japan, Brazil, China, Korea, & Turkey

Apr 2012 – Mar 2013 · 11 mos

To study the current service structure, do the gap analysis, provide roadmap & direction to service excellence, leadership and accountability for Stryker MedSurg Service in Emerging Markets.
Also to ensure Stryker infrastructure, standard operating processes, Information System, Service offerings as well as training & education plan are consistent across EM distribution divisions.
Main point of contact with the Stryker Manufacturing Divisions (Endoscopy, Instruments, Medical) to ensure Service receive support to drive the necessary change to build an organization truly oriented on Service excellence.

Global leadGlobal LeadershipCustomer ExperienceStrategyGlobal Cross-Functional Team LeadershipOrganizational Leadership+2

Director Business Operations ( Customer Service and Supply Chain Management )

Promoted

Sep 2010 – Dec 2017 · 7 yrs 3 mos

Managed end-to-end India Business Operations at Stryker, overseeing Tech. Service, Customer Experience, RAQA & SCM.
Led Service Operations, Service Business, Inventory planning & procurement, Import & Export Logistics, and Warehousing.

LeadershipStrategyBuilding Service StructureMedical DevicesLeadership DevelopmentBusiness Strategy+4

Director-Technical Service

Sep 2010 – Jun 2015 · 4 yrs 9 mos

Managing Pan-India Stryker India Technical Service. Responsible for both Service Operation and Service Business.

Customer Service Management

Ge healthcare

5 roles

Regional Manager -Service Business

Promoted

Aug 2009 – Sep 2010 · 1 yr 1 mo

Handling entire service business of GE Healthcare in North India including Nepal.
Growth of service business 20 % YOY, improving bottomline by providing best service solutions to customers.
Supporting Sales & Service team for business growth.

LeadershipMedical DevicesBusiness StrategyCustomer Service Management

Service Operation Manager

Promoted

May 2007 – Jul 2009 · 2 yrs 2 mos

Handling entire GE Healthcare service operation in one of the biggest customer base.
Providing end to end solutions, driving service team for optimum service delivery and making GE healthcare service --Best in its Class.

Building Service StructureOperations ManagementCustomer Service Management