Utpal Gogoi

Operations Associate

Assam, India9 yrs experience

Key Highlights

Proven track record in service delivery management.
Expertise in customer satisfaction and service operations.
Strong problem-solving and team management skills.

Stackforce AI infers this person is a Service Delivery Manager with expertise in customer service and operations management.

Contact

Skills

Core Skills

Customer Service ManagementSales ManagementCustomer SatisfactionService Center Operations

Other Skills

Field TechniciansProblem SolvingTeamworkCustomer SupportMicrosoft Power BIPartner Audit HygienePartner Relationship ManagementTATTeam BuildingCross-functional CoordinationStock ControlMSLOENPSCustomer Satisfaction (CSAT)

About

Service Delivery

Experience

9 yrs

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 1 mo

Current Experience

Xiaomi india

Field Service Manager

Mar 2024 – Present · 2 yrs 1 mo · Guwahati, Assam, India · On-site

Field TechniciansCustomer Service Management

Airtel

Assistant Manager

Sep 2021 – Mar 2024 · 2 yrs 6 mos · Guwahati, Assam, India · On-site

Looking after Sales Management and after sales service delivery for Airtel Digital TV based on Mangaldoi Assam.Handling 4 Nos of SSD of NESA Circle

Problem SolvingTeamworkSales Management

Tata sky ltd

Assistant Manager Service Delivery

Oct 2019 – Sep 2021 · 1 yr 11 mos · Bhubaneswer · On-site

Looking after after sales service delivery for Tata Sky Ltd based on Cuttack .Handling 5 Nos of Service Partner of Orissa Circle

Problem SolvingCustomer Satisfaction

Godrej & boyce mfg. co. ltd.

2 roles

Area Service Manager

Mar 2018 – Oct 2019 · 1 yr 7 mos

Working as an Area Service Manager in Bhubaneswer Branch in Godrej Appliance Division.Looking after 8 Nos of Service Centers in South & Coastal Orissa.

Customer SatisfactionService Center Operations