Jan 2014 – Jan 2020 · 6 yrs · Gurgaon

• Led a high performing team of India Processing Center for Benefits business spread across 4 Consulting locations, Gurgaon, Mumbai, Bangalore and Kolkata.
• The role entails end-to-end responsibility for driving business strategy, revenue growth, profitability, operations, people engagement as well as customer relations for the India operations and Outsourcing business. It includes providing leadership & guidance to the team engaged in performing actuarial valuation of employee benefits schemes.
• Additionally, I am designated Global Professional Excellence leader, responsible for actively partnering with regional teams to drive innovation using Analytics and Digital Transformation, adopt best practices, align global synergies, enhance processes and build business & financial capability across the global organization and provide business insights to global leadership team.
• A Senior Consultant on many key clients portfolios and actively contributing to Sales and business development. Collaboration with Insurance broking/consulting on cross selling opportunities. Handling many key projects like Benefits Survey, Data Analytics etc.
• Over the years, I have successfully led and transitioned International/Outsourcing work for Korea, Singapore, Malaysia, Australia clients. Entire business growth through new as well as existing customer relationships falls under my purview. I also engage actively with global stakeholders and key decision makers to bring in more work into India, positioning the capability of the India organization so as to leverage impending opportunities

Jan 2012 – Jan 2014 · 2 yrs

• As a part of the role here, I managed Canada offshoring business as a part of Retirement Service center, while leading a team of professionals who performed Funding and Accounting valuation along with other special projects like Data Analytics and Employee Engagement.
• I oversaw the entire service delivery at all times, ensuring seamless operations, focus on SLAs, active engagement and timely as well as effective redressal of concerns & grievances.
• Key highlights here include effective people engagement & management, new business and operational innovation & excellence. I successfully led the design, development and adoption of the Resource utilization tool, thereby enabling tracking of the current work load and hence planning the capacity to take up new work from clients in a transparent & objective manner.

Jan 2005 – Jan 2012 · 7 yrs · Gurgaon

• I spearheaded the US outsourcing business as a part of Benefit domain. The work revolved around Funding actuarial valuations, Retirement Financial Planning and Pension Admin services.
• I led a team of associates, which includes Actuarial Analysts and Data Analysts. The responsibility included recruitment, training and performance management (Appraisals) Identifies, plans, and manages process improvement projects to create year-over-year.
• Additionally, I headed an Automation team, which prepares specialized tools like MIS, audit tools and process related macros. My role was also instrumental in identifying LEAN & Quality projects for meeting business targets, while also driving transition opportunities within the process.