Anas Khan

Business Development Executive

Mumbai, Maharashtra, India8 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in data-driven sales strategies.
Proven track record in customer retention.
Strong leadership in e-commerce operations.

Stackforce AI infers this person is a Customer Experience and Revenue Operations expert in the E-commerce sector.

Contact

mehrananas@gmail.com LinkedIn

Skills

Core Skills

Sales ManagementCustomer RetentionOperations ManagementBusiness DevelopmentCustomer Service

Other Skills

Data AnalysisTeam LeadershipCollaborationCustomer ExperienceCompetitive AnalysisGoogle AnalyticsWeb DevelopmentSalesLeadershipTime managementManagement Information Systems (MIS)MixpanelCommunicationMarketingDigital Marketing

About

Experienced in customer service, operations, business development, and sales with a robust global network, particularly in the gifting sector. Bringing a unique perspective to sales and operations lead roles. 🚀 Tech Enthusiast & Customer-Centric Professional Passionate about leveraging technology and data, especially in e-commerce, to craft effective sales and Opeartion strategies centered around customer satisfaction. 🔍 Future-Focused & Data-Driven Growth Expert Specializing in identifying future business opportunities and utilizing data-driven insights to fuel brand growth. Proactively seeking challenges and driving team success. Let's connect to explore how we can elevate your sales strategy and expand your global network in the e-commerce landscape. If you're seeking a Gen Z Lead, I'm here for a chat!

Experience

Igp

3 roles

Revenue Operations & Customer Experience Lead – E-commerce & Retention IGP

Oct 2025 – Present · 6 mos · On-site

Manager - Online Retail Sales, Retention & ORM

Oct 2024 – Present · 1 yr 6 mos · On-site

Lead Online Retail and Retention Sales

Sep 2022 – Present · 3 yrs 7 mos · On-site

In my role as a Lead in Online Retail and Retention Sales, I've been instrumental in leading dynamic teams to excel in the ever-evolving landscape of online retail. My focus extends beyond meeting sales targets; I am dedicated to ensuring exceptional customer experiences that drive long-term retention.
Through targeted training programs, I empower teams with the latest industry knowledge, equipping them with the skills needed for effective customer engagement and retention. I specialize in generating comprehensive sales reports and projections, utilizing data-driven insights to identify trends, opportunities, and areas for improvement.
Collaboration is at the heart of my approach. I work seamlessly with marketing and product teams to align sales strategies with overarching company objectives, optimizing product offerings and marketing campaigns for maximum impact.
Efficiency and innovation are core principles in my leadership. As a link between departments, I streamline operations and foster a culture of continuous improvement. Beyond national borders, I actively explore and contribute to international business opportunities, supporting the company's global growth.

Data AnalysisSales ManagementCustomer RetentionTeam LeadershipCollaboration

Fnp

2 roles

International Operation

Promoted

Jun 2021 – Sep 2022 · 1 yr 3 mos · Delhi, India · On-site

During my tenure at FNP in international business, I was responsible for overseeing the daily operations of the International Business division. This encompassed a range of critical responsibilities, including:
Coordinating with global partners and vendors to ensure smooth operations and timely shipments, which played a pivotal role in maintaining customer satisfaction and on-time deliveries.
Leading the International customer support team, which involved managing and training a group of professionals to deliver exceptional service.
Coordinating with cross-functional units, including product, sales, category management, marketing,tech and account teams, to enhance customer service efficiency and overall satisfaction.
Building and maintaining strong relationships with all our business lines to foster collaboration and support the company's growth strategy.
Importantly, I successfully improved the Net Promoter Score (NPS) through a focus on excellent customer service and process improvements. Additionally, I increased the on-time delivery percentage, further enhancing customer satisfaction.
I also developed and maintained daily and weekly ops reports, as well as projection reports for future planning. These reports provided valuable insights into our operations and helped us make informed decisions to drive the business forward.

Data AnalysisCompetitive AnalysisOperations Management

Sales Specialist

Nov 2019 – Dec 2020 · 1 yr 1 mo · Delhi, India · On-site

Team LeadershipSalesSales Management

Webpulse solution private limited

Business Development Manager

Dec 2020 – Jun 2021 · 6 mos · New Delhi, Delhi, India

Successfully secured business opportunities by identifying, qualifying, and coordinating activities, developing tailored sales strategies.
Built and nurtured strong client relationships through effective communication and solution delivery, including engagement with C-level executives.
Collaborated with sales and leadership teams to secure, retain, and grow key accounts, working closely with the CEO to shape overarching sales strategies.
Delivered impactful presentations at client meetings, trade shows, conferences, and industry exhibits.
Maintained a comprehensive CRM database, consistently meeting or exceeding annual sales goals and quotas.

Google AnalyticsWeb DevelopmentBusiness Development

One point one solutions

Subject Matter Expert

Apr 2018 – Nov 2019 · 1 yr 7 mos · Gurugram, Haryana, India

Managed and supervised a team of customer service agents, ensuring their day-to-day work was monitored effectively
Handled all escalations received from top management and provided end-to-end resolution
Coached and developed customer service executives, enhancing their skills and performance
Interacted with vendors to resolve customer issues quickly and efficiently
Coordinated with courier companies such as FedEx, Blue Dart, and Delhivery to ensure timely delivery of products
Collaborated with cross-functional units to drive efficiency and improve customer service and satisfaction

LeadershipTime managementCustomer Service