Stacey Johnston

Operations Associate

Toronto, Ontario, Canada5 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in aligning teams for operational excellence.
  • Proven track record in business transformation.
  • Strong emotional intelligence enhances team performance.
Stackforce AI infers this person is a SaaS Operations Leader with a focus on Healthcare and Business Transformation.

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Skills

Core Skills

Business Process ImprovementOperations ManagementBusiness TransformationSales EnablementHealthcare Management

Other Skills

Business Process MappingService DesignPerformance EnhancementCustomer SatisfactionCustomer ExperienceStandard Operating Procedure (SOP)Performance ManagementDigital TransformationHealthcare IndustryMental HealthSubstance Use DisordersSales ManagementCritical ThinkingSales ForecastingStrategy Implementation

About

The work I care about most sits where strategy, operations, and people intersect. I am drawn to complex problems that require bringing structure to ambiguity, aligning teams around clear priorities, and turning good ideas into disciplined execution. My approach combines strategic thinking with strong emotional intelligence, which allows me to build trust quickly, navigate change thoughtfully, and keep teams focused on outcomes that matter. I naturally challenge legacy processes, ask hard questions, and push for continuous improvement. At the same time, I believe sustainable results come from respecting the human side of the work. The best operating environments are ones where people have clarity, leaders stay connected to reality on the ground, and teams feel ownership over the outcomes they are driving. I do my best work close to leadership and the center of the business, helping translate vision into priorities, connecting teams that need to move together, and creating the operating rhythm that allows organizations to scale without losing focus. At the core of my leadership philosophy is a simple belief: when people, process, and purpose are aligned, teams can move faster, make better decisions, and create meaningful impact for the customers they serve.

Experience

5 yrs 2 mos
Total Experience
2 yrs 7 mos
Average Tenure
3 yrs 5 mos
Current Experience

Lightspeed commerce

4 roles

Manager, Business Performance Optimization (Hospitality & Retail)

Promoted

Dec 2024Present · 1 yr 5 mos · Toronto, ON · Remote

  • As Manager, Business Performance Optimization at Lightspeed, I lead the Process Optimization team, which focuses on driving performance across our two core growth engines: EMEA Hospitality and NOAM Retail. Centred on the Implementation, Account Management and Support functions, our work involves uncovering operational inefficiencies, aligning cross-functional efforts, and guiding the design of scalable improvements that elevate both team performance and the customer experience.
  • With a deep understanding of where value is created and where friction exists, my team helps prioritize initiatives that accelerate our go-to-market execution and support Lightspeed’s broader transformation strategy. I'm passionate about building frameworks that enable teams to operate with clarity and intention, creating the conditions for sustainable growth and high-impact delivery.
Business Process MappingService DesignPerformance EnhancementCustomer SatisfactionBusiness Process ImprovementCustomer Experience+1

Business Performance Enhancement Manager

Apr 2024Dec 2024 · 8 mos · Toronto, ON · Remote

Standard Operating Procedure (SOP)Operations ManagementBusiness Transformation

Performance and Enablement Manager

Jun 2023Apr 2024 · 10 mos · Toronto, ON · Remote

Sales EnablementPerformance Management

GTM Capital Account Manager

Dec 2022Jun 2023 · 6 mos · Toronto, ON · Remote

Cold start

Operations Manager

Oct 2021Sep 2022 · 11 mos · United States · Remote

  • Cold Start is a venture-builder incubating D2C and B2B2C HealthTech startups.
Business TransformationDigital TransformationHealthcare Industry

Ehn canada

3 roles

Team Lead, Intensive Outpatient Admissions

Promoted

Apr 2021Sep 2021 · 5 mos

  • EHN Canada is the nation's largest network of industry-leading mental health and addiction treatment centres.
Business TransformationDigital TransformationHealthcare IndustryMental HealthSubstance Use DisordersHealthcare Management

Team Lead, Inpatient Admissions

Promoted

Aug 2020Mar 2021 · 7 mos

Healthcare IndustryMental HealthHealthcare ManagementSubstance Use Disorders

Admissions Counsellor

Oct 2019Jul 2020 · 9 mos

Service inspired restaurants (sir corp.)

General Manager

Jan 2019Oct 2019 · 9 mos · Toronto, ON · On-site

The firkin group of pubs

General Manager

May 2015Dec 2018 · 3 yrs 7 mos · Toronto, ON · On-site

Education

University of Toronto School of Continuing Studies

Project Management

May 2021Present

Make-up Designory

Certified Make-Up Artist — Make-Up Artist/Specialist

Sep 2009Jun 2010

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