Nov 2024 – Jun 2025 · 7 mos · Hybrid

Sep 2024 – Present · 1 yr 7 mos · India · Remote

Aug 2022 – May 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• Oversaw the Workday HRIS platform, managing employee data, onboarding, offboarding, absence management, and the entire employee life cycle, with accurate tracking and compliance of diverse absence requests.
• Designing and developing streamlined processes, workflows, and standard operating procedures (SOPs) to drive productivity improvements.
• Implemented new processes and procedural changes across departments and teams, while building and maintaining relationships with industry experts, professionals, and stakeholders.
• Addressed stakeholder concerns, gathered feedback, and mitigated resistance to change through strategic change management and transparent communication.
• Designed and maintained the supervisory organization structure and reporting hierarchy, ensuring clarity and accountability.
• Validating Workday inbox action items and executing tasks such as hires, promotions, transfers, and data changes with minimal supervision.
• Participated in unit testing and UAT, and trained associates post-testing, ensuring successful system implementation.
• Managed ServiceNow tickets and the Ask HR mail inbox, ensuring timely and effective issue resolution and response.
• Prepared letters for new hires and exiting employees, and partnered with HR and other departments to optimize onboarding processes.

Sep 2019 – Jul 2022 · 2 yrs 10 mos · Bengaluru Area, India · Hybrid

• Involved in comprehensive employee life cycle management and data management processes within a shared services environment.
• Working on various business processes and running ad-hoc troubleshooting to make necessary corrections.
• Identifying the root cause of errors and determining the necessary rework to correct them.
• Resolving employee queries and complaints using the ServiceNow tool, chat, and email.
• Taking ownership of query resolution and team performance metrics.
• Allocating cases across the team, generating reports to validate case status, and monitoring SLA.
• Updating leave records for associates using tools such as Sedgwick ViaOne and Sedgwick Extranet.
• Publishing reports daily, weekly, and monthly to managers and the team.
• Initiating processes in Workday, following up with vendors and candidates for any pending document submissions within deadlines, assisting employees with online form completion, and ensuring follow-up until closure.
• Handling involuntary terminations and updating rehire data and checks in Workday.
• Setting team goals in collaboration with the manager and ensuring their achievement by the team.

Mar 2018 – Aug 2019 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• Working on HR Tools such as PeopleSoft, AskHR, Taleo, Service now.
• Referral bonus-- supported globally.
• Focus on Americas, Europe, ASA, PAC & Middle East , developing staff referral, programs for staff referral payment Reconciliation.
• Verification of checklist as per process and following up with TA team for confirmation. Sharing details with referral amount to country payroll team.
• Rehire Checks-- Supported globally
• Updating rehire status on Taleo based on previous reason of exit.
• Providing the reason for exit to TA team when requested. Sharing HRBP details to recruiters for
• approvals.
• Internal CV-- Supported globally
• Catering to internal CV requests from recruiters & HRBP/ER.
• Encrypting documents and sharing it with the requester.
• FCC -- Supported globally
• Validating documents on Taleo & Peoplesoft to ensure adherence of policy.
• Preparation & Maintenance of dashboards. Drive the TA team to follow and be compliant.
• AskHR & Service Now
• Delegation & allocation of cases within the team .
• working on HR applications PeopleSoft, AskHR, Taleo, Service now.
• Various Responsibilities:
• Service now functional testing.
• Timesheet for entire HR floor using time monitoring tool.
• Guide TA team obtain required access by coordinating with System Access team.
• Train and acts as mentor new recruits in the team.
• Verifying documents after BGV to process badge id and update details on Peoplesoft.
• Helping TA team screen and shortlist resumes when required.
• Onus on handling confidential data and safekeeping of records.

Jul 2016 – Feb 2018 · 1 yr 7 mos · Bangalore · On-site

• Process involves employment verification for Asia Pacific/ EMEA ex-employees on request from external parties such as recruitment agencies, and financial institutions.
• Communicating with Managers, HR Business Partners and employees globally on various HR related queries and updates.
• Working on HR applications PeopleSoft 9.1 Version – HCM and CRM, Workday & Worked on Taleo, Moving the hire status.
• Was into workday Functional testing.
• Handling Employee Grievances of global non-employees for Dell, EMC and NTT Data.
• Sort and prioritize daily requests to process and deliver within the SLA.
• Ensure appropriate employee authorizations to release the requested details sourced from core HR systems.
• Assist training other team members on the process, systems and applications as and when required.
• Provide back up support to other Referencing team members.
• Researches and resolves issues under the guidance of a team lead or supervisor.
• Handling stakeholder management, employee queries /escalation related to job and personal data.
• Determines root cause of errors and rework needed to correct.
• Understand and maintain high degree of confidentiality with respect to employee data.