Udayakumar R — Director of Engineering

Seasoned Leader – Customer Success / IT Infrastructure and App Services with 20+ years of global experience driving enterprise-scale IT transformations across Healthcare, BFSI, Telecom, and Manufacturing industries. I specialize in building resilient, secure, and scalable infrastructure, cloud, and operations ecosystems that directly enable business growth, customer success, and operational excellence. Currently at Neurealm Technologies, I lead end-to-end IT Infrastructure, Cloud, Cybersecurity, and Operations for a major US-based healthcare enterprise—managing 150+ professionals across India and the US and overseeing 24×7 global service delivery across infrastructure, service desk, networks, cloud, Database, security, and applications. I bring a proven track record in: • Cloud Transformation & Modernization – Leading multi-phase Azure and AWS migrations, enabling hybrid cloud adoption and delivering 30%+ gains in scalability and cost efficiency. • Customer Success & Revenue Ownership – Managing multi-million-dollar client portfolios with consistent SLA adherence, improved customer satisfaction, and long-term retention. • Governance, Security & Compliance – Successfully delivering ISO 27001, SOC 2, and HIPAA compliance programs with strong cybersecurity controls and risk management. • Operational & Financial Excellence – Achieving 50% gross margin in year one and sustaining 45%+ margins through resource optimization and vendor alignment. • People & Leadership Excellence – Maintaining <2% attrition for four consecutive years through mentoring, engagement, and structured career development. • Technical Skills: Provide Technical solutions for Servers, DC, VMware, Cloud, Tools and Automations. • Certifications: Certified in AWS, Togaf, ITIL, VMware and many more. Previously, I have held leadership and architecture roles at SKF, Société Générale, and TCS, where I designed scalable banking architectures, modernized legacy infrastructure, led cloud migrations and delivered automation-driven efficiency across enterprise environments. A TOGAF 10–certified leader with deep expertise in AWS, Azure, VMware, Datacenter, cybersecurity, and service management, I am recognized as a trusted business partner who aligns IT strategy with organizational vision—ensuring agility, resilience, and sustainable digital transformation. I am passionate about building future-ready IT organizations that combine strong governance, modern cloud platforms, customer-centric service models, and high-performing teams.

Stackforce AI infers this person is a seasoned leader in Healthcare and Fintech, specializing in IT Infrastructure and Cloud Transformation.

Location: Chennai, Tamil Nadu, India

Experience: 20 yrs 11 mos