Aug 2024 – Present · 1 yr 9 mos · Uttar Pradesh, India · On-site

• Heading Operations, Training, Quality & Business team

Aug 2023 – Jul 2024 · 11 mos · Greater Delhi Area · On-site

Feb 2020 – Aug 2023 · 3 yrs 6 mos · New Delhi Area, India

• Started in 2018, CORTRACK Group is one of the leading business process outsourcing companies, engaged in offering BPO, and KPO services to various organizations across the globe, managing these relationships through a strong, talented and dedicated work force of over 200 Full Time Executives.
• As a Vice President my role here is both a facilitator & new client acquisition . As a Facilitator I advise business units during the strategy formulation or assisting in the execution. I work along with the business, to design and develop plans and execute these strategies with various internal teams.
• Some of the other responsibilities include but not limited to:
• Responsible for identification of growth opportunities
•  Strategic planning and advising
•  Work on enhancement of revenue and profitability
•  Monitoring long-term trends and outlook
•  Gathering competitive intelligence
•  Driving cross-business-unit initiatives
•  Sustaining business model innovation
•  Developing future leadership

Dec 2018 – Jan 2020 · 1 yr 1 mo · Gurgaon, Haryana, India

Mar 2018 – Mar 2019 · 1 yr · New Delhi Area, India

• IFL info : https://www.zaubacorp.com/company/IFL-PROMOTERS-LIMITED/L65910DL1992PLC049014
• IFL Promoters Limited. IFL Promoters Limited is an India-based non-banking finance company (NBFC). The Company is engaged in the business of loans and advances. The Company is also engaged in the acquisition of shares, stock, bonds, debentures and securities issued by government or local authority or other securities, such as marketable nature, leasing, hire purchase and insurance business, but does not include any company whose principal business is that of agriculture activity, industrial activity or sale/purchase/construction of immovable property. The Company offers both secured and unsecured loans. In addition to debt financing, the Company invests in equity of various companies that are engaged in a range of business activities. The Company is also involved in infrastructure-related activities. Company is also listed in BSE
• Takes care of all business comes to IFL (Project funding, Equity funding, Loan against the shares etc)
• Jointly hands with FII groups of USA, Australia, Canada, Hong Kong & Switzerland stock exchanges
• Large scale funding upto 5M to 1000M USD to listed companies under NSE & NYSE
• IPO fund raising from big capital firms & helping companies to set up the plants (operations) globally

Jan 2018 – Mar 2019 · 1 yr 2 mos · Noida Area, India

• ISR Electronics -INTRODUCTION
• Selecting a service provider is just the start of the outsourcing journey. For many multinational or global organizations, ensuring a successful Evolution to the new service provider is a complex and difficult effort. This paper draws from lessons learned across several global Evolutions covering multiple business processes, such as Management and Accounting, Service Management. The intent is to describe practices that worked well and helped avoid the pitfalls. Although this paper is focused on business process outsourcing (BPO), many of the lessons can readily be applied to Information Technology (IT) outsourcing as well.
• ISR Electronics Private Limited located at the hub of India’s business community NCR, started its operations from November 2004.
• ISR Electronics, Contact Center, takes up responsibility of Tour & Travels and HR Outsource Consultant, Service Provider Consultants that are enabled by a good team of IT. These services span over diverse areas like HR, Administration, Telecommunications, Education, Travels, E-Commerce RPO and BPO etc. aims to provide B2B, B2C and C2CE-commerce solutions.
• ISR is an eager pioneer in getting in connects and managing business processes for companies around the world. The company blends process expertise, HR, Knowledge and service provider and analytical capabilities in diverse industries to provide a broad range of services using its global delivery platform.
• ISR Electronics Inc is certified ISO 9001:2008 & ISO 9001:27001
• ISO 9001:27001 certifications is on going

Nov 2017 – Aug 2018 · 9 mos · India

• The Hoskinson Group is the designer, builder, and titleholder to the intellectual property of its Modular Waste-to-Energy Facilities that convert solid municipal, industrial and/or medical waste into electricity with little or no additional fuel required. The Hoskinson Group has a proven process and technology for combusting many types of difficult waste into energy: Municipal, Industrial, Medical, Tires, etc. The Inventor and Founder Gordon Hoskinson has been producing machines of this type now for 40 years, has sold many smaller machines throughout Europe and the U.S. throughout his lifetime, and is known as the father of modular pyrolysis and gasification. The basic baseload power plant disposes of up to 600 tons of waste per day per module while producing up to 30 MW of power. Typical installed project: up to a IRR 50%; profits from $3MM to well over $8MM per year for no fewer than 20 years, depending on the price of electricity. Our solution is also scalable, so cities with up to 1,000 tons per day of waste can install multiple plants in either one location, or if a distributed architecture is desired, we can accommodate that as well. The team’s strengths are: Experience; Proven Methodology & Technology; Velocity to the Market; Simplified Design; Build, and Operate models; Basic, very well-known Air Quality Control train; Lower Cost; Higher Reliability; Capable and Proven manufacturing capabilities; Expedited and Straightforward site construction; Very Efficient Gasification to Oxidation to Heat Process.

Jun 2017 – Mar 2019 · 1 yr 9 mos · India

• Joint venture between WIZU Technologies and one of the leading Solar company TORUS GROUP Electrical Limited based in ,401 Collins St, Melbourne,  VIC, 3000, Australia, Toll Free: 1300 755 417, Int: +61 3 9802
• The communication between Torus Group and WIZU Technologies Solutions and further discussion to Solar Farm for Government of Himachal Pradesh and Uttar Pradesh with 1000 MW to 5000 MW solar farm in India and rooftop and RESCO option in FORTIS HOSPITALS Group and many more commercial industries
• With respect to WIZU Technologies Solutions Proposal to work together to win the project

Apr 2017 – Apr 2019 · 2 yrs

• Import Funding, Import Finance, Supplier credit, Buyers credit, Export Finance, Export Funding, Letter Of Credit Services in India, Letter Of Credit Consultant, Letters Of Credit Company in India, LC Funding Company in India, LC Discounting Services, Letter of Credit Discounting Services, Letter of Credit Services, Letter of Credit Discounting Facility, Letter of Credit Discounting, LC at sight Services, funding against LC, and funding against letter of credit
• We, Sanco Industries Limited, have unfolded the new dimensions of progress and development by taking initiatives to build a forte of intellectual prowess and zero defect quality after studying the imperative expectations of our esteemed clients.
• Sanco Industries Ltd.
• Address: D-161, Surajmal Vihar
• (Near Karkardooma Court) New Delhi - 110092
• Site: www.sancopipes.com

Apr 2017 – Apr 2019 · 2 yrs

Nov 2016 – Jan 2019 · 2 yrs 2 mos · Hamirpur Area, India

• ASRM is one of the leading producer of TMT Rebars, Saria, Angal , Square Flat in the private Sector in the state of Himachal Pradesh
• ASRM has an integrated steel plant with state-of-the-art facilities including captive power plant, sponge iron unit, billet unit and rolling mill and located close to railway line
• ASRM is well laid out with basic infrastructure and in possession of land of 2 acres for facilitating 15000 tpa capacity, located in proximity

Aug 2016 – Feb 2019 · 2 yrs 6 mos · Prague, The Capital, Czech Republic

Sep 2015 – Dec 2016 · 1 yr 3 mos · New Delhi Area, India

• The tourism sector is one of the most important economic sectors which experienced dramatic growth in India. Everything keeping in mind, we are launching this growing sector in to our business selection, which is to be called QuickDreamTrip. We are starting up with flight, buses, cars/cabs and much more booking services. We are basically actively looking at investments in travel markets, so that with the help of good investors, we can have good stakeholders, who can be a part of this growing business. We are into the planning of opening small and standardize hotels with the best services. After that we have strategy to launch our own vehicle for providing the service of cab.
• QuickDreamTrip focusing on sub-segments like vacation planning, asset light hotels and travel related content which are expected to grow exponentially.
• According to Mr. Raman Kr. Sharma, Research Analyst and Founder of QuickDreamTrip, the Indian online travel gross bookings - the value of transactions done online - grew by 16% in 2014-15 and are expected to register double digit growth through 2016.
• QuickDreamTrip will be taking care of emerging segments like last minute hotel booking, alternate stays, travel itinerary discovery and software as service products for hospitality industry.
• We are thinking as a visitor/Adventure lover/tourist while designing our website and providing services so that a person can enjoy fully and get the best and secure experience ever. QuickDreamTrip takes care of each and every single thing as a visitor in their mind; we have a great funda and fun of giving services to the tourist/visitor “You Have Brain in Your Head. You Have Feet In Your Shoes. You Can Steer Yourself Any Direction You Choose”. We will show you the best direction, where you cannot stop yourself saying a big WOW. The places you’ll go through QuickDreamTrip, with just a tad bit of steering in the right direction. We will not speak; our service will tell you the fact and result of our serving.

Oct 2014 – Dec 2017 · 3 yrs 2 mos · Gurgaon, India

• Managing a Successful RP Global Business Process Evolution Raman Kumar Sharma, Founder & CMD (ITCMS) – India, Delhi NCR-RP Global Rectifier Private Limited
• Selecting a service provider is just the start of the outsourcing journey. For many multinational or global organizations, ensuring a successful Evolution to the new service provider is a complex and difficult effort. This paper draws from lessons learned across several global Evolutions covering multiple business processes, such as Management and Accounting, Service Management. The intent is to describe practices that worked well and helped avoid the pitfalls. Although this paper is focused on business process outsourcing (BPO), many of the lessons can readily be applied to Information Technology (IT) outsourcing as well. RP Global, Contact Centre, takes up responsibility of Tour & Travels and HR Outsource Consultant, Service Provider Consultants that are enabled by a good team of IT. These services span over diverse areas like HR, Administration, Telecommunications, Education, Travels, E-Commerce and BPO etc. aims to provide B2B, B2C and C2C E-commerce solutions. With outsourced front-end processes to RP Global Rectifier, your service plan organization will:
• Productivity Improvements
• Access to expertise
• Operational cost control
• Cost savings
• Improved accountability
• Improved HR
• Opportunity to focus on core business
• Gain a competitive edge
• Increase flexibility & capacity
• Enhance overall performance
• Improve customer satisfaction
• Manage security, privacy & risk
• Increase market share & revenues
• Improve productivity & operating efficiency
• Control cost through significant reductions better process maturity & resources flexibility

Aug 2014 – Dec 2017 · 3 yrs 4 mos · Gurgaon, India

• Expertise:
• He provides the handrails for decision making and focus
• He is comfortable in his own skin in times of trouble.
• He makes people feel engaged, which is key to responding to change.
• He is a flexible businessman, has a positive ripple effect throughout the company, generating speed of response and change.
• Great understanding of business, prepare for the future and building and getting the best from the board
• His expertise determines whether anyone is enthusiastic and ready for change.
• He is a capable of understanding the business and culture
• Take care of all business strategies, HR, Training & Development, Operations & Finance departments for the group.
• Departments under direct reporting to him:
• 1) Operations Team
• 2) HR Head
• 3) Business Team
• 4) Finance Head
• 5) Training Team
• 6) Legal Team (Company Secretary)

May 2014 – Jul 2014 · 2 mos · Noida Area, India

• Head of Business, India Western region.
• Responsibility for national accounts as well.
• Achieve business goals in terms of new client / seat addition every year, ramp ups with current relationships,providing visibility to our entire range of products and services;
• Account management in terms of maintaining and enhancing relationships, payment collection, and effective issue management /resolution.
• RFI / RFP response
• Team management; to enable/ensure team members contribute to the business goals

Oct 2012 – May 2014 · 1 yr 7 mos · Noida Area, India

• Responsible for new business initiatives for the Group in BPO division.
• Stratagic consulting, setting up new projects (Domestic & International) in BPO/KPO (Technical or Non- Technical) voice based area

Jan 2010 – May 2012 · 2 yrs 4 mos

• Process Management
• Mapped 4 Process business requirements with approx. 150+ FTE’s and coordinated in developing and implementing processes in line with pre-set guidelines
• Monitored overall functioning of processes, identified improvement areas and implemented measures to maximize customer satisfaction level
• Training & Development
• Determined training needs and designed / conducted need based training programs to enhance their operational efficiency which lead to increased productivity
• Handled the Training and Quality team with 2 trainers & 4 Quality Auditors to provide the good quality (regarding the Inbound/Sales Department) and correct information to the clients
• Recruitment / Performance Appraisal
• Conducted overall co-ordination of manpower planning, recruitment, induction & ensured cultural fit
• Handled Performance Appraisal process & identified scope to enhance the same
• MIS/ Team Management
• Responsible to maintain discipline for the southern factory as well as create motivation for all employees
• Developed all the MIS of process, customer resolution & reconciliation of banks, all travel partners, etc. and prepared the Chairman MIS (circulated to Sr. Management of Oxigen Services)

Nov 2008 – Jan 2010 · 1 yr 2 mos

• Assist in changes and built system validation to minimize the percentage of error and bring in efficiency and
• automation.
• Participate in Root Cause Analysis (RCA) of problematic cases and take corrective action.
• Check quality of processed claims and inform to respective team members for improvisations.
• Ensuring system preparedness based on new Insurer service level requirement.

May 2007 – Oct 2008 · 1 yr 5 mos

• Handled the (Morning and Evening Shift) with 52 FTE’s to provide the market resolution.
• Pivotal in achieving the sales targets as per the client requirement and maintained the SLA up to 95% of inbound
• Maintain all the reports (APR,AHT, Daily Process MIS etc.) and discussed with FTE’s on regular basis (huddle).
• Successfully managed the Customer Resolution Department (Oxitravel Related Issues, MBT Bus Services, Ezeego1
• Live, Banking Services (ICICI, SBI, Yes Bank, Corporation Bank API’s ) with 150 FTE’s

May 2007 – Jul 2007 · 2 mos

• * Doing the out calling to the customer for generating the business leads