Apr 2024 – Aug 2025 · 1 yr 4 mos · On-site

• Led a team of 29 members across 4 sub-teams for seamless coordination.
• Manage client processes, ensuring alignment with ALs and SLAs.
• Serve as primary contact, coordinating with IT, AMC teams, and internal units.
• Ensure service quality, resolve inefficiencies, and handle escalations, including regulatory (SEBI/AMFI).
• Deliver actionable MIS and operational reports for key stakeholders.

Mar 2023 – Apr 2024 · 1 yr 1 mo · On-site

• Managed day-to-day operations related to New Fund Offerings (NFO) with minimal escalations, ensuring smooth functioning of daily activities.
• Collaborated with the quality team to develop refresher training based on additional AOIs, resulting in a significant increase in First Time Resolution (FTR) calls.
• Analyzed investor issues, identified root causes, and delivered effective RCA solutions.

Sep 2022 – Apr 2023 · 7 mos · Hyderabad, Telangana, India

• Leading Business Development and Sales at Hilo Design.
• Driving growth for a made-to-order men’s apparel platform.
• Building designer partnerships and scaling manufacturing/tailoring network.
• Focused on delivering a seamless, style-assisted e-commerce experience.

Jul 2022 – Sep 2022 · 2 mos · Hyderabad, Telangana, India

• Organized and executed 13+ successful flea markets across multiple cities in India
• Provided personalized customer support and fashion guidance in a fast-moving retail environment
• Managed financial transactions, including both cash and digital payments
• Handled daily sales reporting and ensured strategic placement of merchandise to drive sales
• Adapted to diverse markets and customer preferences across different regions

May 2021 – Aug 2021 · 3 mos

• ProfCess is a Hiring and Recruiting Company (HR Consultancy /Outsourcing Company). The main aim is to provide HR Services (mainly Recruitment) to different organizations (mainly IT).
• My responsibilities during the internship-
• 1. Sourcing (posting the job, taking Interviews of applicants, going for outbound methods in order to get relevant candidates, maintaining the tracker.)
• 2. Client Management (Understanding client requirements, giving a verification call to the relevant candidates sourced, presenting candidates to the clients, maintaining tracker, scheduling and attending the Interviews held between client and candidates, doing the documentation and offer letter process.)
• 3. Team Management (Taking Interviews for Internal Hiring, Handling team of 5-7Interns, providing Training Sessions for sourcing, Conducting daily meetings, assigning the tasks and collecting updates, tracking attendance, maintaining and evaluating their performance, taking promotional Interview, providing Training session for the client management and team management, conducting placement drive in different colleges.)