Jan 2022 – Mar 2025 · 3 yrs 2 mos · Chennai, Tamil Nadu, India · On-site

• Program and Project Management activities for transition of work from client centers to HCL Tech centers.
• Oversee governance, operating models, and team management to ensure strict adherence to success
• parameters and project deliverables.
• Responsible for driving the programs as per business case objective to deliver value realization to the entities involved from client and HCL organizations.
• Coach and guide the project managers on project phases, deliverables and tollgates to ensure a seamless transition.
• As a project manager, executed transition of 350+ FTE across 3 projects and received average Transition
• As a program manager, supporting execution of a 800 FTE multi year program, across 6 delivery centers, with support of multiple project managers on individual streams.

Oct 2019 – Jan 2022 · 2 yrs 3 mos

• Leading Pharmaceutical Manufacturer (260 FTE)
• Managed the rebadging of employees from the client's shared service center to a new entity in TCS Prague.
• Established governance and operating models in the new entity while managing the team.
• Directed comprehensive due diligence activities, ensuring alignment on scope RACI, and developed detailed process maps for seamless integration of new work.
• Led end-to-end transition phases, including Due Diligence, Planning and Hiring, Knowledge Transfer, Ramp-up, and Stabilization, ensuring all tollgate and success parameters were met.
• Oversaw onboarding and training activities for backfill resources in case of drop-out scenarios, covering 60% of the scope across 16 countries.
• Supervised interim operations during the transition phase by deploying contract resources in respective countries to address drop-out scenarios.
• Managed the Vendor-to-Vendor transition track in India, covering FAO and SCM scope.
• Received the Best Transition Manager award from the Client Head – FRA operations for outstanding contribution.
• Handled Multiple other transitions during this stint, with major transitions being for a Manufacturing company for 160 FTE and a Semi conductor company for 100 FTE, all during the COVID Phase.

Jan 2017 – Sep 2019 · 2 yrs 8 mos

• Managed a large-scale transition for a major US-based oil exploratory firm, overseeing vendor-to-vendor migration from the Philippines (Manila) for a 200 FTE scope of PTP and F&A processes.
• Managed end-to-end transition phases, including Due Diligence, Planning and Hiring, Knowledge Transfer, Ramp-up, and Stabilization, ensuring all tollgate and success parameters were met.
• Led the Due Diligence phase with a team of 6 DD leads from TCS, and coordinated Knowledge Transfer with 20 KT leads traveling to Manila.
• Fostered strong collaboration with vendor and client teams, maintaining tight governance to adhere to exit clauses and aligned dates with the previous vendor.
• Managed simultaneous Knowledge Transfer from two vendor centers at the sending location.
• Executed similar transition activities across Africa for 20+ countries, grouped into clusters of 2-3 countries, over an 8-month period to migrate work to TCS Bengaluru.
• Received the Best Transition Manager award from the client VP and Chief Accounting Officer for outstanding performance.

Jun 2015 – Dec 2016 · 1 yr 6 mos

• Led end-to-end transitions independently for small scope of transitions.
• Project 1
• Managed the shipping documentation process for a major shipping company, transitioning work from Netherlands (Rotterdam) and Germany (Hamburg) to TCS Pune office for 35 FTE.
• Led a comprehensive due diligence activity, ensuring alignment on scope RACI, and developed detailed process maps for seamless integration of new work.
• Executed a robust knowledge transfer strategy at the receiving location, meticulously planning and overseeing the parallel run phase to ensure smooth transition and operational stability.
• Spearheaded the stabilization phase, leading a multilingual team covering BENELUX and Germany markets, and ensuring high-quality service delivery in English, German, and Dutch.
• Project 2
• Successfully transitioned rescheduling of booking processes and holiday booking processes for a US-based airline carrier, managing a 20 FTE project.
• Achieved 100% transition satisfactory score from the customer for the airline carrier project.

May 2014 – May 2015 · 1 yr

• Management Trainee – Next Gen Transition Team | 6 months
• Streamlined the transition management methodology by eliminating non-value-adding activities and reinforcing core project management practices.
• Developed a centralized knowledge management briefcase encapsulating TCS’s F&A transition offerings.
• Contributed to a strategic RFP from a transition solutioning perspective, resulting in a successful 30 FTE contract win.
• Management Trainee – F&A Operations (PTP Scope) | 6 months
• Chose to gain hands-on operations experience by working across PTP functions—starting from invoice indexing to processing and quality control—across SAP, Oracle, and PeopleSoft ERPs.
• Progressed into team leader responsibilities, managing workflow and quality across sub-processes.
• Designed and deployed a workforce management tool to optimize cross-trained resource deployment across indexing, processing, and QC tasks—eliminating process bottlenecks and improving production planning.

Apr 2013 – May 2013 · 1 mo · Gurgaon, India

• Demand planning, out of stock reduction and stock replenishment.