Jul 2022 – Jan 2024 · 1 yr 6 mos · Pune, Maharashtra, India

• Head of Product for B2B and B2C (Standard | Same Day | Next Day Deliveries) Product Line
• Scope includes:
• Long term and Quarterly Roadmap planning and execution
• Driving collaboration across Business, Customers, Process and Engineering
• Enabling Product and Design thinking as a Culture
• Integrations as a Product
• Consumer Experience
• Data Platform
• Re-architecture of core systems for a scalable future

Jan 2022 – Jan 2024 · 2 yrs

• Portfolio Across
• Restaurant Tech
• Supply Chain Tech
• Auto Tech
• Retail Tech

Apr 2021 – Jun 2022 · 1 yr 2 mos

• Head of Product for Mid Market, Building the next gen 'self-serve' suite of SaaS products
• Identified product-market fit
• Built out product vision and roadmap
• Led acquisition for Pilot Customers

Apr 2020 – Apr 2021 · 1 yr

• Play a ‘Multi-Hat’ Role within the organization collaborating in Product related decision making, Client Management and Onboarding, Sales Closure, Finding New Market Opportunities, GTM Strategy, Interfacing with Engineering and Building Solutions.
• Key Highlights:
• Built Product Playbook template with Hyperlocal and Last Mile Execution as a use-case identifying ARR opportunity worth 100 Mn $
• Established the concept of Technical Product Management and scaled team from 2 to 25 members, streamlining roadmap execution and solution assistance for 120+ customers
• Identified opportunities and Co-Build Product with Technology Partners such as Microsoft, DHL, Blue Yonder
• Built robust solutions and set up processes to ensure reduction in customer go live by 50% to under 45 days
• Transition customers from ‘Red’ to ‘Green’ through deep-dive and manage lifecycle churn for portfolio customers such as Domino’s India (JFL)

Oct 2017 – Mar 2020 · 2 yrs 5 mos · Gurgaon, India

• Product Owner - Digital Assets, taking care of B2B and B2B2C Retail Sourcing and Partner Servicing Platforms. Responsibilities include building Product Vision and managing Product Life Cycle in the market driving 500+ Cr of Revenue for the organization. Built strategic alliances ensuring on-boarding of latest technology solutions on the digital platforms.
• Recognized with Gold Individual Award.
• Key Results Delivered:
• a) Product Transformation of Primary Retail Sourcing Product AMpower to ensure 90% + Digital Adoption of New Business in Retail Segment. The Product NPS is currently trending at 73 with a rating of 3.9 on Google Play
• b) OTC Premium Collection Facility with multiple Banking Partners Pan-India.
• c) Strategic Implementation of STP Journey for Business Sourcing resulting in faster issuance and better quality of business sourced.
• d) Implemented Self Servicing Kiosks for Branch Digitization
• e) Branch Rationalization leading to 40% reduction in manpower requirements for Field Operations

Nov 2016 – Oct 2017 · 11 mos · Gurgaon, India

• GreenCycle.in is committed towards providing Value for Money offerings of Pre-Owned Household products, quality assured by certified technicians.

Sep 2014 – Oct 2016 · 2 yrs 1 mo · Chennai Area, India

• Worked on delivering multi geographic large scale products aimed at driving cross functional operational improvement within Amazon's Retail Business Systems. The role involved managing Amazon's retail business stakeholders across marketplaces world-wide and working with technology teams across the globe to implement system solutions.
• Key Highlights:
• 1. New Line Format Simplification and Standardization: Digitally transformed Vendor Data Onboarding ~ delivering 43% reduction in data ingestion for Product Lines across NA and EU (8 markets) elevating positive Vendor Experience by ~ 20%.
• 2. Auto ASIN: Product Program to completely automate new item setup process. Designed the automation process for add offer and update offer task types, which lead to an estimated productivity savings of ~ 35%.

Apr 2013 – Aug 2014 · 1 yr 4 mos · Jamshedpur Area, India

• The job involved driving improvement projects and implementing strategic initiatives in downstream supply chain involving warehouse operations and network optimization. Projects were identified in accordance with the Annual Business Plan and as per business demands requiring cross functional interactions.
• Process Re-engineering
• o Reviewing existing work processes
• o Analyzing business functional requirements to identify information, procedures and decision flows
• o Documenting workflows
• o Identifying candidate processes for re-design; prototype potential solutions, provide trade-off information, and suggesting a recommended course of action
• o Providing insights on new requirements and opportunities for efficiency optimization
• o Acting as point to lead, define and develop Continuous Improvement initiatives in the function of Outbound Logistics
• Down Stream Supply Chain performance excellence
• o Participate in Supply Chain improvement projects in the domains of network optimization and warehouse management
• o Identifying new business requirements and developing supply chain strategies for existing as well as new products
• o Identifying opportunities for improvement in existing supply chain using tools like Value Chain Analysis, TOC, Six Sigma, 5S, Lean Management etc.

Aug 2012 – Mar 2013 · 7 mos · Noida Area, India

• Worked on on projects in domain of strategy audit, case development and analysis and designing qualitative research.
• Worked on developing a qual-qant case on "Disruptive Innovation in India with a focus on Indian Automotive Sector"

Apr 2012 – Jun 2012 · 2 mos · Delhi

• Developed framework to rate propensity of Swedish Companies to come to India among other live consulting projects during the internship duration
• The framework is a 5 point rating scale which based on eight weighted parameters rates the company on their propensity to come to India.
• The framework would help STC India realign their strategy to segment the attractive markets and target the right companies to help them start trade with India.

Jan 2010 – May 2011 · 1 yr 4 mos

• Worked with Finacle Division of Infosys as a Database Admin responsible for maintaining and testing of databases for Finacle product

Jun 2009 – Dec 2009 · 6 mos

• Worked as a backend Support Engineer for technical issues related to Carbonite, an online backup software.