Nov 2021 – Aug 2022 · 9 mos · Austin, Texas Metropolitan Area

• SwiftKick Mobile was acquired by ZenBusiness
• High growth tech start-up focused on business formations.
• Doubled expected hiring metrics from 4 hires per month to 8 per month.
• 100% offer acceptance rate (47+ people).
• Owned the full recruitment process such as conducting intakes with hiring managers, sourcing, phone screens, collecting feedback, and closing.
• Responsible for sourcing and screening all levels of Product Managers, Designers, Mobile Engineers, Sales, Customer Care, and Business Services.
• Recruiting Stack: Lever, JazzHR, LinkedIn Recruiter, Indeed, online job boards

Apr 2020 – Nov 2021 · 1 yr 7 mos · Austin, Texas, United States

• Acquired by ZenBusiness
• Founded in 2015, SwiftKick has grown organically into a premier app development agency in Austin, TX with a satellite office in Denver, CO. Our team can jump in at any point in the development lifecycle, providing expertise in design, development, and deployment. We value transparency, ongoing learning, and creating engaging mobile experiences that add value for the end-user.
• Led full-cycle recruiting efforts from sourcing to closing for a software agency based in downtown Austin (0-1 MVPs, rapid prototyping, and staff augmentation)
• Recruited for Software Engineers (iOS/Android) with additional requisitions for Product Managers and Designers.
• Reported directly to CEO and clients including Founders, Directors, and VPs of Fortune 500 companies.
• Notable clients include Vrbo/Expedia, Experian, and Sysco Labs.
• Recruiting Stack: Loxo, SeekOut, Linkedin Recruiter, online job boards

Oct 2018 – Apr 2020 · 1 yr 6 mos · Austin, Texas Area

• Developed and managed the company KPI metrics reporting system and adapt the system as needed.
• Developed insights and provided recommendations to senior management on improvements that increased product performance.
• Provided weekly, monthly, and quarterly reports to top management on the performance gaps of the 75+ AI Trainers at our St. Lucia location, on the individual and group level.
• Developed quantitative and qualitative strategies for improving AI Trainer success and implemented pilot projects to test if these strategies should be pushed system wide.
• Analyzed data and created action items for improvements to the system, employee training, and data collection.
• Provided remote training to AI Trainers in St. Lucia on changes to the system and how they should interact with it.

May 2017 – Sep 2018 · 1 yr 4 mos · Austin, Texas Area

• Remotely reviewed and trained employees located at company's call center in St. Lucia.
• Created a quality control performance system in place for St. Lucia employees to be reviewed on.
• Delivered weekly audits of St. Lucia team performance with individual-level recommendations for performance improvement.
• Documented, troubleshooted, and reported software issues.
• Coordinated with data scientists, product team, and software developers to ensure deadlines were met.
• Trained machine learning devices.
• Analyzed and reported consumer trends.
• Created and organized tasks for employees to assist the machine learning.
• Formulated and managed pilot test projects for St. Lucia call center, measured results, and made improvements for future projects.
• Created phone scripts for Austin and St. Lucia employees to utilize.
• Created, edited, and sent marketing insights to retain users.
• Created job postings, evaluated skill level and technical preferences to find fitting candidates, and scheduled interviews.
• Founder of OJO-ladies organization, coordinated and hosted events that support the movement of empowering women, and member of the OJO culture committee.
• Created posts for company's social media platforms.

May 2016 – May 2017 · 1 yr · Austin, Texas Metropolitan Area

• Recognized by the department for 100% accuracy.
• Analyzed customer data, identified customer patterns, and detected discrepancies.
• Cold-called customers to verify if the purchase was rightfully placed.
• Reviewed and analyzed complex, blocked, Card-Not-Present orders to detect fraudulent activity, determining appropriate next steps
• Canceled fraudulent orders and served as a point of contact between customers, credit card banks, and shipping carriers where necessary
• Analyzed, identified, and communicated trends from exception reporting
• Reviewed credit issues and processed as necessary
• Researched and resolved Card-Not-Present chargeback disputes
• Reviewed purchase orders between North America searching for discrepancies

Sep 2015 – Mar 2016 · 6 mos

Aug 2014 – Sep 2015 · 1 yr 1 mo

Oct 2013 – Aug 2014 · 10 mos

Jun 2012 – Sep 2013 · 1 yr 3 mos