Vignesh Shetty

Operations Associate

Bengaluru, Karnataka, India11 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Lean Six Sigma and Operational Excellence.
Proven track record in enhancing customer experiences.
Skilled in vendor onboarding and compliance management.

Stackforce AI infers this person is a skilled operations and quality management professional in the BPO and outsourcing industry.

Contact

Skills

Core Skills

People ManagementLeadershipLean Six SigmaQuality AssuranceComplianceRisk Management

Other Skills

Corrective and Preventive Action (CAPA)7 QC ToolsGeneral Data Protection Regulation (GDPR)Regional languagesCost ReductionCustomer ServiceBusiness AnalysisAttrition ReductionShrinkage controlChange ManagementStakeholder ManagementOutsourcingAttritionShrinkageService-Level Agreements (SLA)

About

Experienced people manager with a demonstrated history of working in the In-house/outsourcing org. Skilled in Lean Six Sigma(DMAIC), Cost Management, Cost reduction, FMEA, Data Analysis, 7 QC Tools, Compliance, Operational excellence, Process excellence and Quality Assurance. Skilled in setting up, negotiation and onboard a new Vendor and set the expectations on the customer experiences and Business requirements.

Experience

Swiggy

3 roles

Assistant Operations Manager

Jul 2024 – Present · 1 yr 9 mos

Responsible for smooth and efficient day-to-operations and end to end OSP management in terms of performance,compliance, billing/invoice closure. Responsible to drive qualitative performance effectively and enhance customer experience. Empower OSP’s to achieve the desired target.

People ManagementLeadership

Lead Quality

Promoted

Aug 2021 – Jul 2024 · 2 yrs 11 mos

As a Lead-Quality, responsible for quality & compliance metrics of out source partners, Handling a team of QA’s and responsible for their KRA’s & KPI’s. Identify the NVA via FMEA/DMAIC and make a robust process which reduce cost and enhance customer experience.
Plan and execute the performance effectively

Lean Six SigmaCorrective and Preventive Action (CAPA)Quality Assurance

Senior Quality Analyst

Jan 2020 – Jul 2021 · 1 yr 6 mos

As a Sr Quality Analyst, perform the audits on interactions to identify the OSP's Quality metrics & compliance adherance, plan and execute to improve the process towards user friendly. Identify the process gaps and get it fixed. host the calibrations, conduct the dip-checks, Mentoring the OSP QA's & conduct the sessions on new updates.

Teleperformance india

3 roles

Fraud Prevention analytics

Promoted

Jan 2018 – Jan 2020 · 2 yrs · Indore, Madhya Pradesh, India

As a compliance analyst, identify the potential risks, process & IT loopholes. Monitoring the policy adherence such as GECSP, GDPR & Zero Tolerance. plan and execute inorder to reduse the security breach. co-ordinate with other departments and fix the issues on real time basis.

7 QC ToolsGeneral Data Protection Regulation (GDPR)ComplianceRisk Management

Quality Analyst

Promoted

Nov 2016 – Jan 2018 · 1 yr 2 mos · Indore, Madhya Pradesh, India

BPO transaction quality, perform the audits to guage quality & potential risk towards business. client interaction, calibration, monitoring, coaching & feedback!

Regional languages