Dec 2023 – Jan 2026 · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

• Owned Smartwatch as product category and work on the new product development of new and existing models with P&L
• Acted as a liaison between Design, Content, Production, Operations, and E-Commerce teams to enhance product
• reliability and streamline processes through meticulous testing and iteration while ensuring regulatory standards
• Spearheaded the launch of a new line of Sports Shoes within 4 months, driving the entire product lifecycle from concept to
• commercialization and researched Supply Chain, Product Components, Design and Testing Labs
• Conducted comprehensive market research, Target Group (TG) analysis, and developed Go-To-Market (GTM) strategies
• that identified a target market of US $1.77 billion consumers in a market segment with a 5% CAGR
• Reviewed EXIM data for major sports brands, identifying a 6-month decline in imports due to BIS regulations, leading to a
• strategic shift towards "Make in India" production, resulting in cost savings of 30%
• Led vendor identification and sourcing across India, China, Vietnam, Taiwan, and Indonesia, reviewing over 800 suppliers,
• with 20 finalized for production to ensure high-quality production

Mar 2022 – Aug 2023 · 1 yr 5 mos · Kolkata, West Bengal, India

• Own end to end operations for a combination of warehouses and act as COO of these warehouses in the city
• Create and implement strategies to drive customer experience, operational excellence and profitability
• Designing new processes to improve quality, increase productivity or profitability and enable growth
• Continuously managing end to end delivery process and attaining a sustained level of delivery performance while
• maintaining cost and quality standards
• Partner with different stakeholders within the organization and outside the organization to launch new
• initiatives/projects and work on expansion/growth of the city
• Regular training of the warehouse team and develop a high performance culture
• Develop internal operations frameworks to improve process efficiency while driving cost and customer experience
• Conducting regular audits for the warehouses around inventory, cash, and documents

Nov 2020 – Mar 2022 · 1 yr 4 mos · Gurugram, Haryana, India

• Effectively improved productivity of supply chain processes by 20%, reduced out for delivery times by 2.5 hours and sustained the same while bringing down monthly supply chain costs by 1 Cr by reducing manpower in East
• Introduced 5S program in East which was completely new for the company by engaging all stakeholders in calls and organizing fun-games to help them understand the vision and importance of the program
• Introduced P2P terminology for high valued orders thereby reducing overall supply chain costs in Kolkata by 25% and decreasing damages by 10% by reduced material handling
• Helped Operations in Kolkata for smooth transition from one building to another by deep diving for 35 lakh rupees lost materials during second wave of covid
• Successfully launched a new warehouse and hub in Dhanbad by setting processes from scratch which involved engagement with design, planning, category, operations, and business development
• Worked closely with operations during second wave of covid to clear all order pendency for 15 days and bringing NDD% back on track to 97% from 83%
• Implemented safety replenishment tool in East as a safety KPI to avoid all incidents related to safety of working associates
• As Process Excellence Analyst:
• Drove robustness in supply chain processes and operations for Food and FMCG Verticals by observing processes at warehouses and hubs in cities and suggest data backed changes to improve efficiency of the existing processes.
• Conducted regular audits around cash, material, and documents at warehouse and hub and present reports to the central team
• Led the city network design and operational planning, and work with city manager to expand operations in the city by owning the performance and hygiene metrics
• Defined and implemented quality charter blueprints and SOPs for the business category that best fits the needs of the business area, categories, and functions

Sep 2018 – Oct 2020 · 2 yrs 1 mo

• Inbound and Outbound Area Manager at Fulfillment Centre in Gurgaon
• Subject Matter Expert for Inbound Operations
• Drove the inbound area retrofitting to achieve higher capacity for Trans in and Bulk receive (100% capacity increase)
• Developed a cost optimization mechanism and improved the efficiency of inventory management
• Planned inventory placement strategies basis heat maps and velocity of SKUs in order to improve productivity of picking resulting into ability to provide better promise to customer
• Developed a mechanism to reduce the unsellable inventory by doing a pareto of category and sellers
• As Subject Matter Expert, launched key applications in conjunction with the central team in to better Inbound Operations
• Maximized value recovery from returns by analysing and reducing the reimbursements that went to sellers because of short shipping of units in shipment
• Applied Lean Management Principles to enhance productivity of Associates and reduced the Defects Per Million Opportunities (DPMO)
• Improved productivity by nearly 25% and sustained the same to bring down the variable cost of FC (20 Lac Rupees per week)
• Built a decentralized model with Standard Job Instructions (SJI) for warehouse Associates
• Collaborated with cross functional teams for effective process improvement
• Team POC for planning of 4M and space for high sale events basis the central forecast, Mix of SKUs and channels of inbound
• Conducted a throughput per hour (TPH) analysis to determine number of Associates required in Diwali Peak Season
• Interviewed, hired and trained Associates to form a dedicated Consolidation team and for Supplemental FC launch
• Led a team of 120+ professionals across functions and handled the entire warehousing functions as the only Manager on site
• During CoVID 19, prepared FC for Essential item range (Pantry and Grocery) within a span of 2 days

Feb 2018 – Aug 2018 · 6 mos

• Area Manager Intern at Fulfillment Centre in Gurgaon
• Created an Excel based forecast tracker informing Ops team about expected mix of incoming volume from pack stations facilitating right deployment of manpower
• Suggested and implemented new layout to help processing of increased volume of 45k units from earlier 37k (21% increase) on a daily basis
• The Suggested layout in FC dock was further extended to multi floor operations to accommodate the Diwali Peak Volumes of 2 lac Units per day
• Suggested improved Area Organization of Pack Stations which helped in increasing pack rates by over 30% in 1 month
• Pivotal in driving the commissioning and stabilization of newly introduced Tampered Proof Packaging for costly wireless products

May 2016 – Jun 2016 · 1 mo · Paradip, Orissa, India

• Graduate Engineering Trainee Intern
• Paradip Refinery is the 11th refinery set up by Indian Oil Corporation Limited with an installed capacity of 15 MMTPA
• The aim of the training was to find the relevance and expediency of INDMAX FCC in Petroleum Refining in the rapidly evolving Petrochemical Industry in India
• The primary role in the project was to observe and assess the entire flow process in refining of heavy crude oil involving the new technology-Indane Maximization in Fluidized Catalytic Cracking

Dec 2015 – Dec 2015 · 0 mo · Bokaro Steel City, Jharkhand, India

• Graduate Trainee
• SAIL Bokaro is one the largest and oldest steel plants in India which takes in the raw materials as iron ore and converts it into useful commercial products
• The aim of training was to understand the storage conditions of coal and its conversion into coke which is the most important raw material in a steel plant. The process included the working of coal conversion cells and the uses and refining of the by-products obtained during production of coke