Sumit Dhamija

Associate Partner

Chandigarh, India24 yrs 9 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • 21+ years of experience in enterprise transformation.
  • Led cross-functional teams delivering $50M+ client value.
  • Achieved 98% on-time project completion rates.
Stackforce AI infers this person is a SaaS Delivery Leader with extensive experience in project management and client engagement.

Contact

Skills

Core Skills

Salesforce.comProject ManagementStakeholder ManagementCustomer SuccessStrategic PlanningCmmiIsoAgile MethodologiesClient EngagementSoftware Development

Other Skills

Agile LeadershipTeam ManagementProcess DevelopmentArtificial Intelligence (AI)Machine LearningGenerative AIRequirements AnalysisSoftware Project ManagementSDLCCRMDesign PatternsCustomer Relationship Management (CRM)PMPProgram ManagementPMO

About

Professional Summary *********************** Accomplished Delivery Leader with 21+ years of experience in driving enterprise transformation and operational excellence across global markets. Proven track record of leading 60+ member cross-functional teams to deliver $50M+ in client value with 98% on-time completion rates. Expert in stakeholder management, process optimization, and building high-performance teams that consistently exceed business objectives. 🔹 Orchestrate project portfolios exceeding $50M, directing 60+ cross-functional teams to execute 12+ concurrent initiatives with 100% on-time delivery and 98%+ SLA adherence. 🔹 Established the Salesforce practice from the ground up, secured official partner status within 6 months, and scaled the certified talent pool to support rapid expansion. 🔹 Optimized delivery processes, mitigated risks by 40% YoY, improved resource utilization by 20%, and accelerated issue resolution by 35%. 🔹 Champion strategic value initiatives that strengthen client retention, enhance customer satisfaction by 30%, and generate $5M+ in upsell and renewal revenue. 🔹 Spearhead CMMI Level 5 and ISO compliance efforts, maintaining a flawless audit track record with zero major non-conformities across 8+ external assessments. 🔹 Delivered $800K in cost savings and boosted system stability by 40% through targeted code optimizations and technical excellence programs. 🔹 Develop executive dashboards tracking 15+ KPIs, enabling data-driven decisions that maximize ROI by 25%. 🔹 Foster a high-performance culture by implementing coaching, training, and structured feedback programs that increase engagement and retention. 🔹 Cultivate relationships across 10+ global clients and internal teams, reducing escalations by 25% through proactive stakeholder alignment. 🔹 Gained international exposure through key project engagements at QuinStreet®️ (Colchester, UK) and TIBCO Software Inc. (Munich, Germany), ensuring seamless global delivery. Certifications ************** 🔸 Salesforce Certified Agentforce Specialist | Salesforce | Dec 2025 🔸 Micro-Certification - Welcome to ServiceNow | ServiceNow | Apr 2025 🔸 Salesforce Certified AI Associate | Salesforce | Jul 2024 🔸 Salesforce Certified Associate | Salesforce | Apr 2023 🔸 CAL-E® | Scrum Alliance | Feb 2022-26 🔸 CSPO® | Scrum Alliance | Jan 2022-28 🔸 SSYB™ Professional | 6sigmastudy | Aug 2021 🔸 SFC™ | SCRUMstudy | Aug 2021

Experience

24 yrs 9 mos
Total Experience
3 yrs 9 mos
Average Tenure
4 yrs 11 mos
Current Experience

Trantor

4 roles

Associate Director - Delivery

Promoted

Jul 2024Present · 1 yr 9 mos · Chandigarh, India

  • 🔹 Established and scaled Trantor’s Salesforce practice from ground up, achieving official Salesforce partner status within 6 months and driving a 2X increase in certified talent.
  • 🔹 Drive client retention and growth by delivering strategic value, resulting in a 30% increase in customer satisfaction and generating $5M+ in upsell and renewal revenue.
  • 🔹 Provide strategic leadership to a diverse engineering team of over 50 professionals, managing 12+ concurrent projects spanning Java EE, .NET Core, Salesforce and DevOps technologies.
  • 🔹 Delivered 100% of projects on or ahead of schedule, maintaining SLA compliance above 98% and reducing client escalations by over 30% through consistent, quality-focused execution.
  • 🔹 Improved resource utilization by 20% through proactive workforce planning and demand forecasting, ensuring optimal alignment of skills to delivery pipelines.
  • 🔹 Reduce project delivery risks by 40% year-over-year by embedding structured risk management protocols and accelerating issue resolution timelines by 35%.
  • 🔹 Create actionable executive dashboards, tracking 15+ KPIs, enabling data-driven decisions that increase ROI by 25%.
  • 🔹 Championed rigorous documentation and process governance aligned with CMMI and ISO 9001:2015 / 27001 standards, leading to successful audit clearances with zero major non-conformities, across 3 consecutive external audits.
  • 🔹 Conduct weekly management induction sessions for all new hires at Trantor, ensuring seamless onboarding, cultural integration, and alignment with organizational practices.
  • 🔹 Drive strong team engagement by facilitating coaching sessions, delivering targeted training programs, organizing team-building initiatives, and promoting a culture of continuous feedback and development.
Salesforce.comAgile LeadershipProject ManagementCMMIISO

Senior Delivery Manager

Promoted

Apr 2021Jun 2024 · 3 yrs 2 mos · Chandigarh, India

Delivery Manager

Sep 2017Mar 2021 · 3 yrs 6 mos · Chandigarh, India

Senior Project Manager

Apr 2017Aug 2017 · 4 mos · Chandigarh, India

Rubrik

Project Manager

Sep 2023Present · 2 yrs 7 mos · Remote

  • Permanent Employee at Trantor, deployed at Rubrik Inc.
  • 🔹 Lead strategic delivery for the Salesforce platform and AEM teams at Rubrik as a Project Management Consultant through Trantor.
  • 🔹 Spearhead PMO initiatives such as implementing a standardized monthly release calendar, defining key performance metrics, streamlining Jira usage and developing dashboards.
  • 🔹 Deliver executive-level reporting for IT Apps leadership, enhancing visibility and strategic decision-making.
Salesforce.comProject Management

Vmware

IT Project Manager

Apr 2020Jan 2022 · 1 yr 9 mos · Remote

  • Permanent Employee at Trantor, deployed at VMware
  • 🔹 Led VMware’s in-house Salesforce CPQ++ teams as a Project Management Consultant through Trantor.
  • 🔹 Championed Agile/Scrum adoption to streamline project execution and enhance team collaboration.
  • 🔹 Drove critical PMO initiatives including project governance frameworks, reporting cadence, and risk tracking mechanisms.
  • 🔹 Delivered executive-level reporting that supported strategic decision-making and improved visibility into program health.
Salesforce.comAgile Methodologies

Fis

4 roles

Senior Project Manager - Development

Apr 2016Mar 2017 · 11 mos

  • 🔹 Led North American Lending (NAL) division with 60+ members, managing $50M+ annual project portfolio (including CreditWorx, HDFS, Origenate, e|CM and LOS platforms).
  • 🔹 Directed MarketLive e-Commerce platform delivery with 55+ member team for 15+ MarketLive customer websites, generating $10M+ in client revenue, and achieving a 100% launch success rate with zero critical post-deployment issues.
  • 🔹 Directed code optimization initiatives, improving system stability by 40% and reducing support costs by $800K.
  • 🔹 Resolved 100% of internal team conflicts within defined SLAs, contributing to a 20% increase in team engagement scores year-over-year.
  • 🔹 Managed stakeholder relationships across 5+ internal departments and 10+ global clients, increasing stakeholder satisfaction by 25% based on customer satisfaction surveys.
  • 🔹 Directed change control and scope management processes, reducing scope creep incidents by 40% across two fiscal years.
  • 🔹 Tracked and analyzed key metrics including Quality Index, Defect Density, and Review Effectiveness, resulting in a 15% improvement in delivery efficiency.
  • 🔹 Delivered structured project updates to senior leadership, reducing escalations by 25% through proactive communication and monthly dashboards.
  • 🔹 Ensured 100% compliance with CMMI (Level 5) and ISO (9001:2008 & 27001) standards during internal/external audits, leading to zero non-conformities in 5+ external audits.
  • 🔹 Conducted quarterly team-building and coaching initiatives, improving retention rates by 18%.
  • 🔹 Improved team performance through structured evaluations and growth plans, achieving a 30% rise in promotion-readiness across key roles.
  • 🔹 Coordinated cross-functional support activities with HR, Finance, IT, and Admin, accelerating onboarding and reducing dependency bottlenecks by 20%.
Project ManagementStakeholder Management

Project Manager

Apr 2012Mar 2016 · 3 yrs 11 mos

Project Leader

Apr 2011Mar 2012 · 11 mos

Team Lead

Jun 2008Mar 2011 · 2 yrs 9 mos

Career break

Health and well-being

Aug 2005May 2008 · 2 yrs 9 mos · Bahadurgarh, Haryana

  • Recuperating from a spinal injury.

Onward technologies

Project Leader

Dec 2004Jul 2005 · 7 mos · Mumbai, Maharashtra

  • 🔹 Led and managed a high-performing team, ensuring effective collaboration and goal alignment across all project phases.
  • 🔹 Developed comprehensive project plans and ensured strict adherence to defined timelines and milestones.
  • 🔹 Managed configuration and version control processes using CVS to ensure code integrity and traceability.
  • 🔹 Engaged directly with clients to gather feedback, understand needs, and ensure alignment of deliverables with business expectations.
  • 🔹 Defined system and business requirements in close collaboration with clients, facilitating a clear and actionable development roadmap.
  • 🔹 Designed the foundational framework for the entire project, ensuring scalability, performance, and alignment with architectural best practices.
  • 🔹 Developed and implemented reusable components to drive efficiency, standardization, and reduce development effort across projects.
  • 🔹 Conducted thorough code and design reviews to uphold coding standards, reduce technical debt, and maintain software quality.
  • 🔹 Led integration testing efforts to ensure seamless interaction of system components and overall product stability.
  • 🔹 Delivered client-facing presentations and product demonstrations, effectively communicating value propositions and technical capabilities.
  • 🔹 Authored comprehensive technical documentation to support development, maintenance, and knowledge transfer initiatives.

Rmsi pvt. ltd.

2 roles

Senior Software Engineer

Oct 2001Nov 2004 · 3 yrs 1 mo · Noida, Uttar Pradesh

  • 🔹 Engaged in direct client interactions to gather requirements and perform in-depth use case analysis, ensuring alignment with business goals.
  • 🔹 Developed user interfaces following the MVC architecture, contributing to a modular, maintainable front-end design.
  • 🔹 Created reusable components to standardize functionality and improve development efficiency across multiple modules.
  • 🔹 Played a key role in enhancing product performance through detailed analysis, optimization, and refactoring efforts.
  • 🔹 Contributed to the restructuring of the application architecture to improve scalability, maintainability, and adaptability.
  • 🔹 Conducted both unit and integration testing across all modules to ensure functional accuracy and system reliability.
  • 🔹 Participated in rigorous code and design reviews to uphold quality standards and ensure best practices were followed.
  • 🔹 Authored technical documentation to support system development, maintenance, and cross-functional understanding.
  • 🔹 Gained international experience during an on-site engagement with QuinStreet® in Colchester, UK (March-June 2003) and TIBCO Software Inc. in Munich, Germany (August 2004), contributing to project delivery and client engagement initiatives.
Project ManagementClient Engagement

Software Engineer

Sep 2000Sep 2001 · 1 yr · Noida, Uttar Pradesh

Software DevelopmentClient Engagement

Education

Symbiosis Centre for Distance Learning

Postgraduate Diploma in Project Management (PGDPM) — Project Management

Jan 2020Jan 2022

National Institute of Information Technology

GNIIT in Systems Management — Computer Science

Jan 1997Jan 2000

Delhi University

B.Com (Pass) — Commerce

Jan 1997Jan 2000

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