Hannah Voice — CEO

As a senior leader at Buffer, I bring strong leadership and ownership, driving both customer experience and company-wide initiatives. I collaborate closely with the VP of Customer Advocacy to shape our team’s direction and strategy. My hands-on approach and strong work ethic drive me to achieve strategic goals and devise actionable plans that deliver results. In my role as Head of Customer Advocacy Operations, I oversee technology and tooling, including AI adoption, and continuously optimise processes to enhance the customer support experience and achieve greater efficiency. I handle scheduling and forecasting, compile data-driven analyses, and collaborate with senior engineers to oversee incident management protocols. Additionally, I serve as the Product Manager for an engineering subteam, developing innovative solutions such as our new customer admin tool. My expertise includes building processes from the ground up, creating comprehensive documentation, and ensuring effective internal communication. I am skilled at quickly exploring and understanding new tools, using them creatively to devise solutions. I excel in stakeholder management, project management, and cross-functional collaboration, driving seamless coordination and execution across teams. Through previous roles, I have gained technical experience in server management (Windows and Linux) and database management (MySQL and MSSQL). I also have extensive account management experience, having worked closely with many high-profile customers, travelling internationally to deliver consultancy and training.

Stackforce AI infers this person is a SaaS Customer Advocacy and Support Leader with strong project management skills.

Location: Brighton, United Kingdom

Experience: 19 yrs 11 mos