Akshay Nahar

Co-Founder

India13 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 13 years of experience in Customer Success and SaaS.
Managed a $4M+ revenue portfolio with consistent growth.
Expert in building high-performing customer success teams.

Stackforce AI infers this person is a SaaS Customer Success Leader with expertise in business growth and team management.

Contact

Skills

Core Skills

Customer SuccessBusiness Growth

Other Skills

AnalysisBusiness DevelopmentBusiness StrategyCollaboration ToolsCollaborative Problem SolvingCross-functional CollaborationCustomer AdvocacyCustomer Advocacy ProgramsCustomer Relationship Management (CRM)Digital MarketingDigital StrategyEntrepreneurshipFinanceInnovation ManagementManagement

About

With 13+ years of experience across Customer Success, SaaS, Marketing, and Business Growth, I specialize in building and scaling customer-facing organizations that drive measurable business outcomes. Currently managing a $4M+ revenue portfolio at Avoma, I lead global customer success initiatives, focusing on: - Scaling high-performing CS teams across different geographies - Designing onboarding and training strategies that accelerate time-to-value - Building customer advocacy programs that improve CSAT/NPS and reduce churn - Partnering cross-functionally with Product, Sales, and Marketing to ensure a frictionless customer journey Enabling clients to realize ROI faster through structured playbooks, success plans, and proactive engagement Passionate about enabling customer outcomes, I thrive on coaching teams, driving innovation, and creating operational excellence in high-growth SaaS environments. My leadership philosophy blends empathy with execution — ensuring teams feel empowered while customers feel valued.

Experience

Avoma

2 roles

Senior Manager of Customer Success

Promoted

Dec 2024 – Present · 1 yr 3 mos

As the Senior Manager of Customer Success at Avoma, I manage a portfolio of nearly $4M+ in revenue, collaborating with customers across the globe to ensure their success and satisfaction. My dedication to building strong relationships, delivering value, and fostering customer growth has consistently resulted in positive outcomes—averaging over 100%+ NRR quarter-on-quarter.
Key highlights of my role include:
Partnering with diverse teams to design strategies that maximize customer ROI.
Ensuring seamless onboarding, adoption, and retention across a global customer base.
Identifying opportunities to scale revenue and reduce churn while fostering long-term customer loyalty.
Partner cross-functionally with Product, Marketing, and Sales to influence roadmap and drive customer-led growth.
Passionate about creating win-win scenarios, I take pride in helping businesses achieve their goals through innovative solutions and strategic collaboration. 🌍✨

Customer SuccessRevenue ManagementCross-functional CollaborationOnboarding StrategiesCustomer Advocacy ProgramsBusiness Growth

Manager of Customer Success

Dec 2022 – Nov 2024 · 1 yr 11 mos

Jombay

3 roles

Product Owner | 360 Degree Feedback Platform

May 2022 – Nov 2022 · 6 mos

Head Of Marketing & Inside Sales

Jan 2021 – Nov 2022 · 1 yr 10 mos

Delivery Head - Development Journeys

Dec 2018 – Jan 2021 · 2 yrs 1 mo

Intouchapp

Head of Customer Development (Accelerated by Microsoft Ventures & Funded by Blume Ventures)

Jun 2016 – Dec 2018 · 2 yrs 6 mos · Pune Area, India

Canvazify

Co-Founder & Chief of Business Development (Accelerated by NUMA Bengaluru)

Nov 2014 – Jun 2016 · 1 yr 7 mos · Pune Area, India

About Canvazify:
Canvazify is the simplest collaborative innovation platform for teams to build great ideas together and helps users track the evolution of ideas.