May 2022 – Dec 2025 · 3 yrs 7 mos · Bangalore Urban, Karnataka, India · On-site

• Led national sales and business operations with ownership of a ₹15–18 Cr annual P&L, delivering 78% YoY revenue growth and expanding market footprint across 6 key cities.
• Managed a 50+ member cross-functional team handling 15,000+ monthly active business accounts, ensuring consistent acquisition, renewals, and engagement.
• Achieved 90–100% monthly sales targets through a structured account management approach focused on retention and recurring business.
• Designed and implemented seller lifecycle programs, driving a 25% improvement in early conversions and boosting partner engagement scores by 30%.
• Improved cost efficiency by 50% via process optimization, automation, and streamlined operational workflows.
• Partnered with leadership, product, and data teams to automate onboarding for 10,000+ new sellers annually.
• Built real-time KPI dashboards to monitor productivity, increasing decision velocity and reporting accuracy by 35%.
• Drove cross-functional collaboration with marketing, finance, and operations to support regional expansion, contributing to a 60% rise in cluster performance metrics.

Dec 2019 – Apr 2022 · 2 yrs 4 mos · On-site

• Drove multi-city business expansion across Karnataka and Tamil Nadu, delivering ₹6–7 Cr in annual revenue and achieving a 67% increase in market share.
• Led a 25-member sales and operations team, owning end-to-end seller acquisition, retention, and regional P&L accountability.
• Consistently achieved 100%+ of monthly sales targets through strategic client acquisition, cross-selling, and retention programs.
• Built scalable seller engagement and onboarding frameworks with product and data teams, improving funnel efficiency and reducing CAC by 20%.
• Launched marketing and partnership initiatives to strengthen merchant relationships and drive sustained user acquisition.
• Designed and implemented data-driven sales and retention strategies, improving ROI and overall team productivity.
• Mentored and developed a high-performing regional team, fostering ownership, collaboration, and consistent business growth.

Nov 2018 – Nov 2019 · 1 yr · On-site

• Led a 6-member Business Development team, driving both new client acquisition and account management across Bangalore.
• Managed a portfolio of 1,000+ key business accounts, ensuring consistent engagement, retention, and growth.
• Delivered 90–100% of sales targets through consultative selling and data-driven expansion strategies.
• Achieved 60% revenue growth YoY by optimizing acquisition funnels and strengthening existing account relationships.
• Streamlined onboarding and cross-functional collaboration with Marketing & Operations, improving conversion efficiency by 35%.

Sep 2017 – Oct 2018 · 1 yr 1 mo · On-site

• Led a 6-member Account Management team overseeing 3,000+ enterprise and SME clients across Delhi/NCR, ensuring adoption, renewals, and growth.
• Owned end-to-end client lifecycle management — from onboarding to retention — driving 35% improvement in renewal rate and stronger platform engagement.
• Partnered cross-functionally with Product, Operations & Support to deliver customer success frameworks, reducing churn by 30%.
• Achieved 140% of quarterly revenue goals through a mix of consultative upselling and customer-driven expansion initiatives.
• Established data-led account health monitoring and client review cadences, improving response and resolution time by 40%.

Jun 2016 – Aug 2017 · 1 yr 2 mos

• Led SaaS and ad-tech sales for Practo Ray, Practo Reach, and Queue Management Systems, driving digital adoption among hospitals and clinics.
• Managed a portfolio of 100+ healthcare clients across Delhi NCR, delivering customized tech and marketing solutions.
• Sold digital ad inventory on Practo.com, helping hospital partners improve visibility and patient acquisition.
• Worked as part of the Field Operations (FOS) team to onboard clients, streamline implementations, and ensure service excellence.
• Consistently achieved 100%+ revenue targets, contributing to Practo’s growth in enterprise healthcare SaaS sales.

Feb 2015 – May 2016 · 1 yr 3 mos

• Led digital ad sales for Practo Reach, onboarding 50+ hospitals and clinics across Chennai and driving ₹1 Cr in annual revenue.
• Delivered customized digital marketing and ad visibility solutions, improving client ROI and lead generation by 40%+.
• Collaborated with cross-functional teams to optimize ad performance and ensure high client satisfaction and campaign renewal rates.
• Consistently achieved 90–100% of monthly revenue targets, contributing to Practo’s market expansion in South India.

Mar 2014 – May 2014 · 2 mos · Greater Delhi Area

• Managed day-to-day center operations, ensuring smooth coordination between students, faculty, and administrative teams.
• Led student counseling and admissions, driving enrollment growth and achieving 100% of monthly revenue targets.
• Oversaw faculty scheduling and performance, ensuring high-quality academic delivery and student satisfaction.
• Drove center profitability through process efficiency, local marketing initiatives, and effective lead conversion.