Shravan Chhabra

Operations Associate

Hyderabad, Telangana, India14 yrs 2 mos experience

Highly Stable

Key Highlights

9+ years in IT Operations and Networking
Expert in Major Incident Management and Service Delivery
ITIL Foundation Certified with strong leadership skills

Stackforce AI infers this person is a seasoned IT Operations and Networking professional with expertise in incident management and service delivery.

Contact

Skills

Core Skills

It OperationsNetworkingService DeliveryProject ManagementMajor Incident ManagementIncident ManagementTechnical SupportCustomer ServiceFraud AnalysisRisk Management

Other Skills

Functional SpecificationsStrategic PlanningLogicsOral CommunicationCritical Incident ResponseSecurity Incident ManagementHelp Desk SupportTroubleshootingNetwork DeploymentCommunicationProblem SolvingCritical ThinkingCustomer ExperienceVendor ManagementManagement

About

IT Operations & Networking professional with 9+ years of experience supporting global enterprise environments across Incident Management, Service Delivery, Infrastructure Operations, and Network Project Execution. I have worked with Tech Mahindra (Project Lead), Unisys (Major Incident Manager), and CIS Worldwide Limited (IT Operations & Networking), delivering stable IT services in SLA-driven, high-pressure environments while ensuring business continuity and operational excellence. My expertise includes Major Incident Management (MIM), leading technical bridge calls, coordinating cross-functional resolution teams, driving stakeholder communication, and delivering RCA and service improvement initiatives to prevent recurring issues. Alongside operations leadership, I bring strong hands-on experience in enterprise networking and wireless infrastructure, including physical site surveys, network design, wireless deployments, and cut-over execution, ensuring smooth transitions with minimal downtime. ITIL Foundation Certified, structured, execution-focused, and committed to improving service reliability and operational performance. Currently seeking opportunities in IT Operations Manager, Network Operations Lead, Service Delivery Manager, and Infrastructure Transformation roles.

Experience

14 yrs 2 mos

Total Experience

2 yrs 10 mos

Average Tenure

Current Experience

Cis worldwide limited

IT Operations & Networking Operations Specialist

Mar 2024 – Jan 2026 · 1 yr 10 mos · Hyderabad, Telangana, India · On-site

Coordinate IT operations and network delivery activities across multi-site enterprise environments.
Manage site readiness, physical surveys, and deployment coordination for wireless and network infrastructure projects.
Oversee cutover activities, change windows, and validation, ensuring smooth transitions and minimal business disruption.
Act as the liaison between field teams, vendors, and internal stakeholders during deployments and maintenance.
Track, validate, and maintain network documentation, including patching records, test point verification, and site mappings.
Support issue resolution by coordinating troubleshooting efforts, escalating to appropriate teams, and ensuring closure.

Functional SpecificationsStrategic PlanningIT OperationsNetworking

Tech mahindra

IT Operations / Project Lead

Dec 2018 – Dec 2023 · 5 yrs · Hyderabad, Telangana, India · On-site

Supported enterprise IT operations and service delivery for large-scale, multinational clients.
Led operational coordination as Project Lead, managing schedules, task ownership, and cross-team dependencies.
Ensured service stability and SLA compliance through effective coordination and escalation.
Acted as a bridge between technical teams, service management, and business stakeholders.
Contributed to process improvements, reporting, and operational governance initiatives.

LogicsOral CommunicationService DeliveryProject Management

Unisys global services india

Major Incident Manager

Apr 2014 – Nov 2018 · 4 yrs 7 mos · Hyderabad Area, India · On-site

Led major incident management for global enterprise clients, ensuring rapid response and service restoration.
Owned the end-to-end incident lifecycle, from identification through resolution and post-incident review.
Chaired technical bridge calls, coordinating multiple resolver groups and third-party vendors.
Served as the primary communication point for senior business and client stakeholders during critical incidents.
Ensured adherence to SLAs, escalation protocols, and service governance frameworks.
Drove continuous improvement through post-incident analysis and action tracking.

Critical Incident ResponseSecurity Incident ManagementMajor Incident ManagementIncident Management

Telerx (now c3i solutions)

Senior Technical Consultant

Dec 2012 – Mar 2014 · 1 yr 3 mos · Hyderabad, Telangana, India · On-site

Delivered enterprise desktop and application support for business users, ensuring continuity of daily operations.
Acted as an escalation point for complex user-impacting issues, coordinating resolution with internal support and infrastructure teams.
Ensured infrastructure and application stability by following structured troubleshooting and escalation processes.
Maintained clear, professional communication with end users to explain issues, progress, and resolutions.
Built strong customer satisfaction and trust through timely issue resolution and consistent service quality.
Contributed to improved service outcomes by adhering to support SLAs and operational guidelines.

Help Desk SupportTroubleshootingTechnical SupportCustomer Service

Hsbc card services

Fraud Analyst

Nov 2010 – May 2012 · 1 yr 6 mos · Hyderabad, Telangana · On-site

Investigated and analyzed card-related fraudulent transactions, ensuring protection of customer accounts and financial assets.
Reviewed transaction patterns and account activity to identify risk indicators and anomalies.
Made time-sensitive decisions to prevent financial loss while balancing customer experience.
Worked within strict compliance, security, and regulatory guidelines.
Documented findings and actions accurately to support audits and case reviews.
Built a strong foundation in analytical thinking, risk assessment, and structured problem-solving, later applied to IT operations and incident management roles.

Oral CommunicationFraud AnalysisRisk Management