Jan 2022 – May 2024 · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

• Managing business verticals for Hyperlocal, Quick-Commerce and Mobility, driving Growth and Ops Excellence up to EBITDA1 margin
• Leading Central Operations and Delivery Executive Experience: Invoicing, Payouts, Revenue Collection, pan-India Operations, DE NPS, Inbound Rider Support, Outbound Hiring & On boarding Support, Grievance Redressal (Team Size 48 People)
• Handling 19 Clients to harbor portfolio growth from monthly revenue from 1.5 Cr to 6.8 Cr within CY 2023 with supply expansion
• Optimizing Revenue & Cost Metrics, enhancing overall P&L from -2% GM to 5% and -22% EBITDA1 to 1.68% within CY 2023
• Driving Cross Functional Initiatives across Operations, Finance controls and Products innovation to scale and achieve business goals

Jan 2021 – Dec 2021 · 11 mos · Bengaluru, Karnataka, India

• Led Program on Dock Scheduling and Yard Management to reduce Optimize Reporting and Docking flow for Last mile fleet
• Created Minimum Viable product with External vendor and created Business and Product requirement document for internal use
• Improvised Product with multiple pilots and testing with parallel project on routing and scheduling, improving OCR Scanning success
• Implemented Dock and Scheduling solution in 28 Last mile warehouses and reduced cost by Rs.0.03 per KG by reducing yard time

Jun 2019 – Dec 2020 · 1 yr 6 mos · Greater Bengaluru Area

• Led Projects from Ideation to execution with intensive analysis to support decision to improve on Customer and Cost Metrics
• Managed All Changes Product, Process, Infra, and Organization Structure to Improve Specific metric resulting to new SOP’s
• Managing Process changes and Operations on ground during the implementation phase to ensure BAU Metrics are unaffected
• Led Product Development, Equipment Sourcing and Implementation of RFID tracked supply chain, to trace Material flow, initiated daily and weekly audit process reconcile crate count in each facility, with a blocker and ticketing flow to solve centrally. Post proper implementation, Reduced Crate loss per week from 3100 a month to only 240 a month reduced losses by 10.26 Lac a month.
• Designed Innovative solution a automated gate to pass crates for Scanning crates in and out of the facility and implemented a prototype working with different RFID vendor to reduce cost of labour to scan the crates
• Managed Pilot to shift from Large last mile distribution Centers to Micro Distribution centers, to guide development of product flows and delivery run to ensure on time delivery at lower cost. Have sourced 360 Facilities with ground team to shift complete PAN Last mile operations to MDC model. Coordinated Multiple process flow changes to accommodate MDC model with Cross functional, While leading operations on ground city by city during the transition; Facility on boarding, executive hiring, mid mile and last mile

Apr 2018 – May 2018 · 1 mo · Gurgaon, India

• • As is analysis of warehouse operation picking packing and storage, billing and inward thru time study to identify non value adding activity, and past order pattern to design storage SOP. Creating calculator for manpower planning with SOP to operate on BAU