Shiva Arunachalam — Product Manager
I build AI-powered communication and personalization platforms at global scale. At Uber, I lead the Communications Platform powering hundreds of billions of real-time interactions annually across voice, chat, push, email, and messaging systems. My work sits at the intersection of AI, distributed systems, and user experience—translating LLMs, speech-to-text, and real-time inference into production-grade platforms used across multiple business units. Over the past few years, I’ve focused on building systems that move beyond static messaging into intelligent, adaptive interactions: - LLM-driven intent detection and real-time interventions across chat and voice - Communication intelligence systems optimizing timing, channel, and content - Unified data platforms enabling cross-channel personalization and experimentation - Real-time orchestration layers powering dynamic communication workflows I currently manage and optimize a $100M+ global communications platform, driving efficiency, reliability, and user experience improvements at scale. These platforms are used by hundreds of teams across Uber, enabling consistent, scalable, and intelligent communication experiences across all products and regions Previously, I’ve built and scaled platforms across AdTech, MarTech, and data ecosystems—leading teams and products that power personalization, experimentation, and growth across millions of users. I’m particularly interested in how AI transforms human-to-human and business-to-user communication—and how we build platforms that make those interactions more intelligent, safe, and seamless.
Stackforce AI infers this person is a SaaS Product Leader with expertise in AI-driven communication and personalization platforms.
Location: San Francisco, California, United States
Experience: 16 yrs 11 mos
Skills
- Product Management
- Artificial Intelligence (ai)
- Personalization
- Data Platforms
- Data Management
- Analytics
- Pricing
- Implementation
Career Highlights
- Led AI-powered communication platforms at Uber.
- Managed a $100M+ global communications platform.
- Expert in real-time systems and user experience.
Work Experience
Uber
Group Product Manager: Comms Platform & Intelligence (2 yrs 7 mos)
Product Management Lead: Adtech & Martech platforms (4 yrs 8 mos)
Sidebar
Founding Member (2 yrs 7 mos)
Product School
Instructor & Featured Speaker (7 yrs 10 mos)
Ampush
Head of Product (1 yr 1 mo)
RadiumOne
Director Of Products, RadiumOne Data Management Platform (DMP) & Analytics Suite (1 yr 4 mos)
Yahoo
Product Manager, Mobile Data, Insights & Sciences (1 yr 2 mos)
Walt Disney Direct-to-Consumer & International
Product Manager, Analytics (2 yrs)
Nomis Solutions
Product Manager for the Nomis Price Optimizer suite of pricing solutions (1 yr 7 mos)
Senior Consultant, Implementation Practice (1 yr 4 mos)
Consultant, Implementation Practice (1 yr 2 mos)
Education
MBA at UCLA Anderson School of Management
Masters at University of Houston
Bachelors in Engineering at University of Mumbai
