Nov 2025 – Present · 6 mos

• Serving as SPoC for CPNR (DNS) for Vodafone-Idea under High Touch Expert Care.
• Leading P1/P2 critical incident triage, consulting on escalated cases with HTTS/TAC teams.
• Driving deep RCA on complex issues to prevent recurrence.
• Mentoring peers across teams to build capability in evolving technologies.
• Collaborating with BU and Engineering to ensure precise technical communication and documentation.

Aug 2024 – Nov 2025 · 1 yr 3 mos

• Consulting Engineer | Cisco Systems – Vodafone Idea (Pune/Hyderabad, 4G/5G vEPC Project)
• Domain Lead/SME for CPNR/DNS (9.1, 10.2.1, 10.1.2, 11.1, 11.2, 11.3) with deep expertise in IPAM, DNS BIND, DHCP, and complex multi-flavor CPNR deployments across large-scale carrier-gradenetworks.
• Skilled in troubleshooting home/roaming, GRX, IPX, and advanced 4G/5G vEPC use cases with integration across multi-vendor ecosystems (Cisco, ZTE, Mavenir, Infoblox).
• Proficient in DNS RR types (“A”, “AAAA”, “CNAME”, “PTR”, “NAPTR”, “SRV”), SAEGW DNS selection for PGW/SGW, SRV record management, traffic migration strategies, load balancing, and capacity optimization.
• Led network operations, change management, MoP preparation/execution, and audit/compliance cycles to ensure SLA adherence and high availability.
• Implemented automation frameworks for configuration validation, service provisioning, and health monitoring to minimize MTTR.
• Directed performance benchmarking, traffic engineering, and congestion mitigation during peak and emergency events.
• Partnered with engineering teams on architecture upgrades, feature enablement, and migration programs.
• Actively contributed to high-severity incident resolution, RCA, disaster recovery planning, and capacity expansion strategies to support future growth and technology evolution.

Sep 2023 – Aug 2024 · 11 mos

• Technical Project Manager | Reliance Jio Infocomm Ltd. (RJIL)
• Led the vePDG VPC-DI, Cisco ASR 9000 Cloud Native, and Broadband Network Gateway (cnBNG-CP) deployment projects, driving migration to cloud-native architecture.
• Managed end-to-end deliverables from planning, initiation, and risk analysis to deployment and closure.
• Directed cross-functional teams, optimized resources, and ensured SLA-driven execution.
• Oversaw stakeholder communications, progress reporting, and expectation management.
• Applied industry-specific technical expertise (Cisco ASR 5500, StarOS, Matrix) with strong leadership, negotiation, and problem-solving skills.

Jan 2023 – Sep 2023 · 8 mos

• Incident Manager | Rakuten Mobile (Japan) – FEMTO (Security GW), NSO-ESO (Elastic Containers), CVIM (Cisco VIM) | Primary Escalation for NGENA (Europe/US/UK)
• Lead Major Incident Management (MIM) across FEMTO, NSO-ESO, CVIM, and NGENA domains.
• Drive incident response, crisis management, DR, and BCP to minimize downtime and business impact.
• Manage ITIL-based workflows for identification, categorization, prioritization, and resolution.
• Conduct RCA/FMEA, ensure SLA/KPI compliance, and oversee high-priority escalations.
• Provide executive-level communications and stakeholder alignment during critical events.
• Perform post-incident reviews, implement preventive measures, and enhance operational resilience.

Mar 2020 – Jan 2023 · 2 yrs 10 mos

• Technical Consulting Engineer | Cisco Systems – Rakuten Mobile (Japan) 5G vEPC Project
• Domain Lead/SPoC for CPNR/DNS (9.1, 10.2.1, 10.1.2) with expertise in IPAM, DNS BIND, DHCP, and multi-flavor CPNR deployments.
• Troubleshot home/roaming, GRX, IPX, and multi-use case scenarios, including 4G/5G vRAN (RDU, RIU, Wi-Fi) clients.
• Proficient in DNS RR types (“A”, “AAAA”, “CNAME”, “PTR”, “NAPTR”, “SRV”) and SAEGW DNS selection for PGW/SGW.
• Specialized in SRV record handling, traffic migration topologies, and capacity optimization.
• Led network operations, planning, audits, and MoP implementation for Rakuten 5G CPNR.
• Provided solutions in multi-vendor environments; participated in strategic calls for complex issue resolution.
• Performed performance analysis, traffic shifting, and emergency capacity management.

Apr 2019 – Mar 2020 · 11 mos

• Technical Consulting Engineer – Customer Delivery | Cisco Systems | Vodafone PACo (GSM) & vEPC Project – Bengaluru
• L3 SME for Cisco CPNR (8.2.2.1–9.1.2) & CPAR (5.1.0–9.2.2) with expertise in vEPC, SAEGW (SGW/PGW), ASR 5500 MME, PCRF/QPS, IPAM, DNS BIND/DNSSEC,
• DHCP/DHCPv6, AAA, GRX/IPX, roaming, and international Gp interfaces.
• Proficient in DNS RR types (A, AAAA, CNAME, PTR, NAPTR, SRV) and SAEGW DNS selection logic.
• Skilled in network planning, optimization, feature testing,
• MoP preparation/implementation, performance analysis, capacity management, and traffic engineering.
• Led audits, RCA, and PoC testing for new solutions in multi-vendor environments, ensuring high availability, security, and compliance.