Shelly Mittal

Operations Associate

Greater Delhi, Delhi, India1 yr 7 mos experience

Key Highlights

Blends psychology with business strategies.
Experienced in data-driven decision making.
Strong background in leadership and team collaboration.

Stackforce AI infers this person is a strategic operations consultant with a focus on data analysis and business strategy.

Contact

Skills

Core Skills

Operations ManagementCustomer Relationship Management (crm)Strategic PlanningFinancial AnalysisData Analysis

Other Skills

Data InsightsConsultingAnalytical SkillsData InterpretationBusiness AnalysisDigital MarketingEthical HackingDecision-MakingPersonal AssistancePresentation SkillsPeople DevelopmentTime ManagementMarketing StrategyPeople Management

About

Blending Psychology And Business To Drive Growth. I am an MBA candidate with a multidisciplinary foundation in Business Administration and Psychology, blending strategic thinking with a deep understanding of human behavior. My academic journey BBA, BA (Psychology Hons), and now MBA has equipped me with expertise in leadership, analytical research, and decision-making. Passionate about continuous learning, I have explored the dynamics of motivation, achievement, and socio-economic influences on student performance through in-depth research. My goal is to bridge business strategies with human-centered approaches, creating solutions that deliver meaningful impact. Core Competencies: • Strategic Planning & Business Analysis • Research & Data Interpretation • Leadership & Team Collaboration • Public Speaking & Presentation Skills I am open to opportunities in management consulting, corporate strategy, and research-based roles where I can contribute to impactful decision-making.

Experience

1 yr 7 mos

Total Experience

1 yr 7 mos

Average Tenure

Current Experience

Zomato

Associate

Jan 2026 – Mar 2026 · 2 mos

· Managed end-to-end order lifecycle, including saving cancellations and ensuring service recovery.
· Directly handled three key stakeholders customers, delivery partners, and restaurant partners to resolve issues efficiently.
· Reduced cancellation rates by proactively identifying concerns and driving real-time resolutions.
· Coordinated with cross-functional teams to ensure seamless communication and faster query closure.
· Maintained SLA adherence while handling high-volume operations and escalations.
· Leveraged data insights to highlight recurring issues and support process improvements.

Customer Relationship Management (CRM)Data InsightsOperations Management

Apna

Consultant Operations intern

Sep 2025 – Nov 2025 · 2 mos · Remote

Consultant – Operations Intern | Apna
>Drove operational improvements by evaluating existing workflows and recommending optimisation solutions.
>Collaborated with product, business, and sales teams to streamline execution across multiple verticals.
>Leveraged data analysis to track KPIs, highlight bottlenecks, and support decision-making.
>Strengthened operational governance through clear documentation and structured reporting dashboards.
>Contributed to resource allocation, task mapping, and SLA management to enhance efficiency.

Strategic PlanningCustomer Relationship Management (CRM)Operations ManagementConsultingData Analysis

Margin sentiment advisorys pvt ltd

Financial Analyst Intern

Sep 2024 – Mar 2025 · 6 mos

Assisted in financial modeling, data analysis, and market research to support strategic decision-making. Gained hands-on experience in budgeting, forecasting, and preparing analytical reports for business insights.

Analytical SkillsData InterpretationData AnalysisFinancial AnalysisBusiness AnalysisStrategic Planning