Shubham Gupta

Operations Associate

Hyderabad, Telangana, India5 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in Training & Development with a focus on Fintech.
Proven track record in managing training programs and teams.
Skilled in applying Six Sigma methodologies for process improvement.

Stackforce AI infers this person is a Training & Development expert in Fintech and E-commerce sectors.

Contact

Skills

Core Skills

Training & DevelopmentQuality ManagementTraining DevelopmentStakeholder Management

Other Skills

Team ManagementSix Sigma Green BeltMentoringEnglishSix SigmaInstructional DesignCorporate CommunicationsAnalytical SkillsPeople ManagementStrategyTeam LeadershipMultitaskingCommunicationKirkpatrick AnalysisMicrosoft Power BI

About

*About Me* Unleashing creativity to turn bold ideas into tangible realities. I'm an experienced professional in Training & Development, specializing in Trust & Safety, with expertise in Banking, Fintech, E-commerce, and Sanction Screening (Fin Crime). *Current Focus* Crafting end-to-end training experiences, precision-planning training calendars, and coaching trainers. Skilled in steering training functions across Banking, Fintech, E-commerce, and Sanction Screening. *Experience Highlights* 2+ years as a Process Trainer in Fintech, achieving high yield and FAP%- Led quality and training teams, driving success through KPIs- Expertise in SOPs, process documents, PKT, and presentations. Eager to compose success stories and infuse innovation into the professional landscape.

Experience

5 yrs 11 mos

Total Experience

1 yr 9 mos

Average Tenure

6 mos

Current Experience

Genpact

Assistant Manager - Training & Quality

Nov 2025 – Present · 6 mos · Hyderabad, Telangana, India · On-site

Team ManagementSix Sigma Green BeltTraining & DevelopmentQuality Management

Tp

Assistant Manager Training Development

Jun 2022 – Nov 2025 · 3 yrs 5 mos · Indore, Madhya Pradesh, India · On-site

Managing training programs for two US-based technology and e-commerce clients.
Leading a team of trainers across both accounts, ensuring effective training delivery.
Overseeing new hire onboarding and training, supporting performance metrics (0-60 days) and minimizing attrition (0-30 days).
Measuring training effectiveness, identifying areas for improvement, and implementing corrective actions.
Driving continuous improvement initiatives to enhance training quality and efficiency.
Developing training content, SOPs, and project presentations for internal and client stakeholders.
Fostering strong relationships with stakeholders and clients, ensuring their needs are met.
Applying Six Sigma and Lean methodologies to identify opportunities for process improvement and implement projects to eliminate redundancy and variance.

MentoringEnglishTraining DevelopmentStakeholder Management

One97 communications limited

Training Officer

Sep 2021 – Jun 2022 · 9 mos · Noida, Uttar Pradesh, India · Hybrid

Manage training operations across 3 locations (Noida, Jabalpur, and Bangalore) for Stock and Mutual Funds subsidiary.
Oversee end-to-end onboarding and training journey of new hires.
Responsible for hiring and onboarding new agents and support staff.
Develop training content and Standard Operating Procedures (SOPs) for new products and processes.
Drive continuous improvement initiatives to enhance operational efficiency across locations.
Maintain governance trackers and ensure compliance across locations.
Publish and manage training MIS reports, providing insights for data-driven decisions.

Tech mahindra business process services

Process Trainer

Aug 2019 – Nov 2020 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Talent Development & Management: Oversee end-to-end new hire batches, ensuring seamless onboarding and training experiences.
Process Optimization: Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
Training Evaluation & Analytics: Measure and manage training effectiveness, leveraging data-driven insights to inform strategic decisions.
Content Creation & Publishing: Develop and publish high-quality training content, ensuring relevance and engagement.
Stakeholder Management: Foster strong relationships with clients and stakeholders, ensuring their needs are met and expectations exceeded.