May 2016 – Apr 2019 · 2 yrs 11 mos · Greater Atlanta Area

• Streamlined Hiring Processes: Reduced company turnover by 70% by implementing robust interviewing and candidate screening protocols, directly supporting organizational stability and employee retention.
• Enhanced Employee Engagement: Oversaw the management of 500+ client accounts, achieving a client renewal rate of over 85% annually through strategic HR initiatives that enhanced employee satisfaction and loyalty.
• Performance Management Leadership: Led a team of HR professionals in optimizing employment and compensation strategies, which decreased turnover rates from 10% to 3% and significantly surpassed team sales goals by converting 34% of accounts into referenceable customers.
• Sales Reference Achievement: Engineered a strategy that increased the proportion of accounts serving as sales references by over 34%, significantly enhancing the company’s market credibility and client trust.
• Leadership Development: Supervised and trained HR staff in best practices for employee relations and compensation management, fostering a team that excelled in delivering client-focused solutions.

Sep 2014 – May 2016 · 1 yr 8 mos · Norcross, GA

• Candidate Sourcing & Screening Excellence: Screened over 5,000 candidates annually through proactive sourcing strategies like job boards, career fairs, and networking. Reviewed 100+ resumes weekly and identified the top 30% of candidates to fast-track in the hiring process.
• Interview & Assessment Innovator: Developed customized competency-based interview guides tailored for 15+ roles. Ensured 80% of interviews resulted in immediate first-round ratings by incorporating behavioral questions. Introduced skills testing to better qualify candidates.
• Onboarding & Training Specialist: Streamlined onboarding process through automated workflows, reducing time-to-productivity by 25%. Conducted new-hire orientations weekly, coaching 50+ attendees monthly on company culture/processes. Created training tools that cut supervisor coaching time by 20%.
• Performance Management Coach: Tracked metrics of 150+ contractor merchandisers weekly, identifying top/bottom 25th percentiles. Provided targeted feedback calls helping 85% of struggling merchandisers improve within 90 days to exceed goals.
• Strategic Planning & Analytics: Conducted labor forecasting through applicant tracking and headcount data. Identified staffing pattern trends to rightsize teams, reducing 20% of excess headcount. Published weekly reports aligning recruitment strategies to organizational needs.

Sep 2010 – Jul 2013 · 2 yrs 10 mos · Americus Georgia

• Client Relations Expertise: Coordinated with 150+ end users to assess needs and proactively resolve issues, achieving a 95% satisfaction rate. Translated complex technical requirements into functional specifications that streamlined development.
• Project Management Savvy: Oversaw software/hardware deployments, introducing rigorous testing processes that identified 95% of bugs pre-launch. Created user guides ensuring seamless adoption through personalized training sessions.
• Analytical Problem-Solving: Conducted in-depth systems analyses that prevented several security breaches. Automated routine maintenance tasks, freeing 25% of staff time for strategic security improvements.
• Budget Guardian: Negotiated preferred pricing through vendor research, trimming $3K+ annually from IT costs. Standardized procurement practices for 10% ongoing supply chain savings.
• Data-Driven Quality Assurance: Developed customized dashboards automating key metrics tracking. Monthly reporting identified inefficiencies resolved through tailored training reducing workflow discrepancies 30%.