Aug 2017 – Dec 2022 · 5 yrs 4 mos · Gurugram, Haryana, India

• Key Responsibility Areas
• Currently associated with Indi Info-line Housing Finance., Gurgaon as Team Lead and Vendor Coordination.
• Managing process of Quality Check of all the Home Loan and Consumer Loan documents for Pan India.
• Service Request Based Managing process for Retrieval of Documents on Customer Request or Internal Request.
• Managing Categorized Storage as per Customer segment.
• MIS reports to provide feedback to top management on business operations.
• Proactive Document dispatch for Closed/matured Loans.
• Closed Mature Case Shredding as per DRP.
• Process of Rejected File at Vendor Location.
• Subsequent/Post Disbursal Document Insertion Process.
• Processing of Various Bills of Operating Vendors in SAP-MM.
• Verification of Bills of Storage/Scanning vendors with Bank Database.
• Monthly Provisioning for the Operating Unit for Various Expenses.
• Reconciliation of Bank Database and Vendor Database.
• Managing administration for the Building.
• Handling all the Labour Office related issues and documentation: Labour Compliance.
• Ensuring the proper EMI banking on cycle date for all Home Loan and Consumer Loan.
• Vendor Management for Operation and Storage Vendors: Writer Information Management, Crown Worldwide, Navbharat Archives, Iron Mountain.
• Ensure proper maintenance documents and indexing as per 5s policy of the as per company.
• Ensuring various activities like daily performance, Productivity, Leave planning, Work delegation, Solving queries, Load Balancing for Various Teams/ Processes.
• Acting as Signing Authority
• Managing daily reports and issues related to document loss prevention & record management projects.
• Ensuring quality by thorough checking of the customer documents & internal bank documents with the available software.

Oct 2015 – Present · 10 yrs 7 mos · delhi

• Areas Handled & Key Responsibilities:
• Handling entire operations activities of Omx Info Management Ltd. Records Management Division/digitalization cum image scanning division and House hold goods storage and relocations.
• Clients interaction by maintain PR, giving service related solutions.
• Manage operational crises & staff related issues at two RMC location and involved in organizing Fire safety training drills for staff, oversee RMC infrastructure requirement, warehouse maintenance & up-keeping.
• Visiting client’s site on regular basis to interact with clients regarding any new implementations in on-going projects related or regarding up-coming projects.
• Clients on-site survey, handling clients audits, quotations and follow-ups.
• Implementing smooth flow of operational function at all the RMC in Delhi & NCR and also ensuring that process & procedure are followed by the staff.
• Manage all men power and allocation of men power in all clients’ sites.
• Maintaining all MIS and data regarding client like bills, retrievals and manage all monthly Reports.
• Close coordination with warehouse in charge and operations team and national head.
• Manage warehouse in terms of security, fire safety, CCTV, Excess control machine, fumigation at warehouse level.
• Handling credit control department, major responsibility is to follow up with clients for outstanding payment, handling queries and issues regarding bills and submitting bills to the respective clients department wise.
• Handling Petty cash of branch and making MIS of inflow and outflow cash details and cost management.
• Handling purchase dept of branch level and coordination with various vendors for best deal.
• Arrangement of vehicles for material from client’s site.
• Handling all the administration work in warehouse.
• Handling 50 people team.
• Handling two major RMC of 150000 sqft. Warehouse with approx. 200000 cartons containing almost 90 lakhs files

Oct 2013 – Jul 2015 · 1 yr 9 mos · Noida, Uttar Pradesh, India

•  Custodian of the Loan documents and files of customers at CPC and Storage Vendors at Pan India level.
•  Coordination with Vendors –legal, storage and audit for completion of various projects with focus on operational and financial risk mitigation.
•  Responsible for safe storage, retrieval and archiving of customer documents till loan closure and as per the statutory requirements.
•  Service Request handling from branches and Hub within stipulated TAT.
•  Active participation in projects & process automation, migration & transition activities from decentralized to centralized operations.
•  Developed & implemented productivity & quality matrices to provide insightful support to management on manpower mapping, managing multiple shifts and undertaking new projects.
•  Involved in manpower planning, recruitment, training, cross- training.

Oct 2010 – Oct 2013 · 3 yrs

• having a turn-over of 600 crore with 246 offices on PAN India basis and ensuring and implementing highest standard of operation for smooth and timely delivery of services committed to Clients.
• Period of Work- 2.5 Yr.
• Key Responsibility Areas
• Handling all quires of clients regarding storage and material handling.
• Implementing smooth flow of operational function at all the RMC in Delhi & NCR and also ensuring that process & procedure are followed by the staff.
• Manage all men power and allocation of men power in all clients' sites.
• Maintaining all MIS and data regarding client like bills, retrievals and manage all monthly Reports.
• Close coordination with warehouse in charge and operation head and country head.
• Manage warehouse in terms of security, fire safety, CCTV, Excess control machine, fumigation at warehouse level.
• Handling credit control department, major responsibility is to follow up with clients for outstanding payment, handling queries and issues regarding bills and submitting bills to the respective clients department wise.
• Handling Petty cash of branch and making MIS of inflow and outflow cash details.
• Handling purchase dept of branch level and coordination with various vendors for best deal.
• Arrangement of vehicles for material from client's site.
• Handling all the administration work of warehouse.
• Handling 20 people team.
• Handling 30000 sqft. Warehouse with approx. 60000 cartons containing almost 30 lakhs files.
• Handling major clients' list are Max hospital noida branch; European Union- records as well as furniture storage and relocation) etc.

Mar 2008 – Sep 2010 · 2 yrs 6 mos · Greater Delhi Area

• In MNYL my work was to create wealth maximization by achieving my sales targets, obtaining business from new customers and existing customers, cross selling,making monthly MIS and reports , followup with clients, serve to clients , followup with operation team regarding clients problems and regarding policy, arrangements of client medical, handling and give direction to our team so that they achieve target efficiently.

Mar 2008 – Sep 2010 · 2 yrs 6 mos

• Period of Work- 2.7 Years
• Key Responsibility Areas
• Obtaining business from both new and existing clients.
• Maintaining all MIS and clients records.
• Generating leads.
• Providing Monthly Reports on lead conversion
• Ensuring maximization of leads conversion
• Summer Training