Mar 2022 – Aug 2024 · 2 yrs 5 mos · Egypt · On-site

• Streamlined store processes, increasing revenue by 20% and achieving high audit scores across operations through workflow optimization and quality control
• Coordinated stock management with supply chain and warehouse teams, reducing shrinkage through precise inventory tracking and process optimization
• Executed targeted visual merchandising campaign with local artisans, driving 17% sales revenue increase in home décor and 28% weekend footfall at premium retail destination employing strategic planning and campaign management.
• Coached team to improve productivity across daily operations, supporting store performance through continuous feedback and communication skills
• Oversaw flagship showroom operations, maintaining luxury brand consistency and superior customer service across 4,700 sqm, with 28 staff, utilizing cross-functional leadership and workflow optimization.

Apr 2017 – Mar 2022 · 4 yrs 11 mos · Saudi arabia · On-site

• Leveraged selling skills, including upselling and cross-selling techniques, leading to 25% average transaction value growth and 10% total sales increase in a showroom with 6,000–7,000 weekly customers and a 35-member team through data analysis and training.
• Set and monitored KPI performance, improving alignment of team objectives with performance standards across all store staff employing metric tracking
• Implemented process improvements to secure audit compliance across store operations by applying adherence to protocols and operational rigor
• Directed visual merchandising execution and seasonal layouts, enhancing product visibility and customer engagement in showroom operations, utilizing brand management and organizational skills.

Jan 2015 – Apr 2017 · 2 yrs 3 mos · Egypt

• Controlled and monitored store operations to ensure compliance with corporate standards and visual arrangement guidelines.
• Analyzed operational costs, managed store expenses efficiently, and implemented corrective actions to improve performance.
• Planned and coordinated store staff activities to enhance teamwork and customer service.

Aug 2013 – Jan 2015 · 1 yr 5 mos · Egypt

• Managed sales figures and commercial control for Huawei in Egypt, ensuring compliance with regulations and leading in Account Strategy execution.
• Analyzed and reported on sales figures, coordinating internal processes and customer relationship management.
• Supported team mates in customer relationship topics and internal processes.

Jan 2012 – Aug 2013 · 1 yr 7 mos · Egypt

• Supervise, motivate the retail team to Achieve target and meet the retails offices monthly targets and handle budgets
• Generate Daily, Weekly and monthly report with the stock, number of reservation with distributors
• train, monitor, evaluate and provide direction to retail staff and participate in their
• Prepare & submit reports as required by management
• Revise content of data ,double check with team and report back any error before consolidate
• Attending exhibitions and represent the company in different fairs as needed

May 2009 – Dec 2011 · 2 yrs 7 mos · Egypt

• Supervised distribution representatives to cover retailers' needs and achieve Nokia targets.
• Assisted retail analysts in recommending seasonal promotions and market downs.
• Trained retailers and salesmen on new devices to optimize sales targets.