Jun 2025 – Present · 11 mos · Leeds, England, United Kingdom · On-site

• Booked and managed meetings with key decision-makers to drive new business conversations and uncover IT infrastructure needs.
• Executed high-volume cold calling and outbound outreach to generate qualified leads and build a consistent sales pipeline.
• Used HubSpot CRM to track sales activity, manage contacts, and streamline lead qualification.
• Delivered front-line engagement at industry tradeshows, engaging with prospects and promoting tailored IT solutions.

Feb 2025 – Mar 2025 · 1 mo · Leeds, England, United Kingdom · Hybrid

• Partnered with the CEO to define marketing objectives for an upcoming literature review.
• Conducted market analysis and developed a tailored marketing strategy to enhance reach.
• Advised on implementation priorities and outlined actionable steps for long-term marketing success.

Jun 2024 – Jun 2025 · 1 yr · Leeds, England, United Kingdom · Hybrid

Aug 2023 – Jul 2024 · 11 mos · Leeds, England, United Kingdom · Remote

• Participated in weekly strategic risk and resilience discussions with other University Heads of Business Continuity.
• Contributed insights to support business continuity and resilience planning for higher education institutions.
• Collaborated on identifying emerging risks and shaping mitigation strategies.

Jul 2023 – Jul 2024 · 1 yr · Leeds, England, United Kingdom · On-site

• Implemented the 'Risk Management and Strategy Implementation Tool' and 'Business Continuity Tool,' complemented by two comprehensive, user-friendly training packages and a dedicated SharePoint site for support
• Developed bespoke Business Continuity Plans for each faculty, school, and professional service (approximately 37 in total) through continual engagement with key stakeholders, and by conducting short demonstrations and small workshops
• Conducted data analysis and managed hundreds of risks within the University, creating dashboards, analysis, and reports shared to key executives
• Operated in regular meetings, conferences and events with HEBCoN (Higher Education Business Continuity Network), driving collaborations with other universities to ensure best practice
• Operated software such as Camms, 4risk and Meridian

Aug 2022 – Aug 2023 · 1 yr · Leeds, England, United Kingdom · Hybrid

• Managed a team of 13 promoters, overseeing 11 societies, 5 individual promoters, and 2 sponsorship agreements within Leeds
• Marketed events through content creation, selling out 6 events this year at 3 different venues, and achieving record attendance of over 1,000 at the Halloween event
• Prepared the venues, directed social media marketing, managed inventory, handled 100s of ticket sales, responded to customer enquiries, and supervised general operations

Jul 2022 – Sep 2022 · 2 mos · Greater London, England, United Kingdom · On-site

• Delivered personalized service to guests, ensuring a memorable dining experience
• Managed a high-volume environment, handling food and beverage orders with precision
• Maintained cleanliness and organization in the front of house area, adhering to sanitation standards
• Collaborated effectively with team members to streamline operations and enhance guest satisfaction

Jun 2022 – Jun 2023 · 1 yr · Leeds, England, United Kingdom · Hybrid

• Led one of Leeds’ biggest cultural societies with 110+ active members, demonstrating strong operational skills and exceptional leadership by coordinating a committee of 10 to enhance the society’s profile within the university
• Coordinated weekly events that regularly sold out, fostering a vibrant, tight-knit community
• Negotiated with businesses, alongside the PR manager, to secure 31 sponsorships

Oct 2021 – Oct 2022 · 1 yr · Leeds, England, United Kingdom · Hybrid

• Led a team to drive attendance for clubbing events through wristband campaigns and social media.
• Managed content creation and platform strategy to boost event visibility.
• Collaborated with team to enhance promotional efforts and audience engagement.

May 2021 – Sep 2021 · 4 mos · Greater London, England, United Kingdom

• Delivered personalized service to guests, ensuring a memorable dining experience
• Managed a high-volume environment, handling food and beverage orders with precision
• Maintained cleanliness and organization in the front of house area, adhering to sanitation standards
• Collaborated effectively with team members to streamline operations and enhance guest satisfaction

Dec 2019 – Feb 2020 · 2 mos · Greater London, England, United Kingdom

• Managed tour groups of up to 100 international Chinese students in London as part of the ‘International Immersion Programme’, ensuring strict adherence to safety guidelines
• Served as a translator between Chinese groups and assigned school partners, facilitating clear communication and smooth coordination