Aman Mishra

CEO

Delhi, India4 yrs 6 mos experience

Highly Stable

Key Highlights

Proven leadership in high-volume contact centers.
Expert in driving team productivity and efficiency.
Strong focus on customer satisfaction and quality control.

Stackforce AI infers this person is a Customer Service Operations Leader with expertise in team management and process improvement.

Contact

Skills

Core Skills

LeadershipOperations Process ImprovementCustomer Service Operations

Other Skills

Customer Escalation ManagementTeam ProductivityQuality ControlCoaching & MentoringCustomer QualityCustomer ServiceCustomer SatisfactionEnglishSecondary EducationCustomer Service TrainingKey Metrics

About

At Ocube Services, contributed to streamlining operational processes and fostering teamwork as a Team Leader. Partnered with colleagues to enhance collaboration and implement solutions that drive efficiency. Known for strong leadership and a focus on achieving organizational goals. Education background is not listed.

Experience

4 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

--

Current Experience

Ocube services

2 roles

Team Lead

Jul 2024 – Jun 2025 · 11 mos

Managed a team of 25 agents in a high-volume contact center environment
Achieved daily and monthly KPIs for productivity, quality, and attendance
Conducted team huddles, performance reviews, and one-on-one coaching sessions
Ensured SLA compliance and handled customer escalations effectively

LeadershipCustomer Escalation ManagementTeam ProductivityCustomer Service Operations

Team Leader

– Present

LeadershipOperations Process ImprovementCustomer Service Operations

Ienergizer

2 roles

Team Lead

Promoted

Jan 2022 – Jun 2024 · 2 yrs 5 mos

Led end-to-end team performance and operational metrics
Prepared MIS reports and monitored agent-level performance
Delivered on-floor coaching to improve quality and CSAT
Coordinated with QA and operations teams for process improvement

Quality ControlCoaching & MentoringCustomer QualityLeadershipCustomer Service Operations

Customer Care Executive

Sep 2020 – Dec 2021 · 1 yr 3 mos

Handled inbound customer calls and resolved queries within defined TAT
Maintained accurate documentation in CRM systems
Consistently met quality and customer satisfaction standards

Customer ServiceCustomer SatisfactionCustomer Service Operations

Education

CBSE

High School Diploma

CBSE

High School Diploma

IGNOU

Bachelor of Arts — ENGLISH LANGUAGE AND LITERATURE/LETTERS

Stackforce found 100+ more professionals with Leadership & Operations Process Improvement

Explore similar profiles based on matching skills and experience

Ketaki Kulkarni

Operations Manager

at Meesho

Pune, India7 yrs 4 mos exp

Operations ManagementTeam ManagementLogistics ManagementCustomer Service Management

Manoj N

Operations Manager

at Zepto

Bengaluru, India0 mo exp

Operations ManagementInventory Management

Rajat Singh

Scale 2 Officer (Global Trade Finance Center)

at State Bank of India

Delhi, India10 yrs 10 mos exp

Internal AuditsInternational TradeRisk ManagementTrade Finance

Vishal Makhija

Team Lead, Research Services

at Firmable

Mumbai, India23 yrs 5 mos exp

Team LeadershipCustomer Relationship Management (CRM)Back Office OperationsCustomer ServiceSales Operations

Samruddhi Pund

Senior Executive Process Optimization

at SUGAR Cosmetics

Pune, India5 yrs 11 mos exp

LeadershipProject ManagementSupply Chain Management

Srinath Manoharan

Associate Project Manager

at Applaunch.io

Karnataka, India9 yrs 3 mos exp

Employee RelationsHuman Resources (HR)

Naveen Kumar

Management Trainee

at Buildnscale Brands Pvt Ltd

New Delhi, India3 yrs 9 mos exp

Operations ManagementStakeholder ManagementTeam ManagementStartup EnvironmentsProject Coordination

Rosa Cai

Program & Operations Manager - Growth Program & ScaleUP Events

at Mount Royal University

Calgary, Canada4 yrs 5 mos exp

Program ManagementOperations ManagementProject Management