Jan 2026 – Present · 3 mos · Philadelphia, Pennsylvania, United States · On-site

• City Counsel works to promote the people and programs making cities more interesting and productive for visitors, residents and businesses through writing, broadcasting, and in-person events. This effort is a re-boot of the OpenAccessPHL movement.

Aug 2024 – Present · 1 yr 8 mos · Philadelphia, Pennsylvania, United States · Hybrid

• The Citizen Advisory Committee, established in 1967, acts as an independent representative and advocate on behalf of current and potential customers of public transportation in the five-county region of Southeastern Pennsylvania and the contiguous areas served by SEPTA. CAC members are active SEPTA riders. https://wpstaging.septa.org/about/boards/cac/

Aug 2023 – Aug 2024 · 1 yr · Philadelphia, Pennsylvania, United States · Hybrid

• The Citizen Advisory Committee, established in 1967, acts as an independent representative and advocate on behalf of current and potential customers of public transportation in the five-county region of Southeastern Pennsylvania and the contiguous areas served by SEPTA. CAC members are active SEPTA riders.

Aug 2024 – Present · 1 yr 8 mos · Philadelphia, Pennsylvania, United States

• FSH Technologies specializes in developing software solutions tailored for local governments. The company is dedicated to creating user-friendly applications that help improve operational efficiency and service delivery. Their mission is to provide high-quality, modern technology at reasonable prices, ensuring that local governments can effectively serve their communities.

May 2024 – Present · 1 yr 11 mos · Philadelphia, Pennsylvania, United States · Remote

• Granicus is a purpose-driven company that helps government agencies connect, engage, and serve constituents with websites, online services, digital communications, and more. In this role, I drive business growth by cultivating and maintaining strategic relationships with key partners. This position involves identifying potential partners, negotiating agreements, and managing ongoing partnerships to ensure mutual benefit and alignment with Granicus' goals. Responsibilities include coordinating joint marketing efforts, facilitating communication between partners and internal teams, and developing strategies to maximize partner performance.

Oct 2023 – May 2024 · 7 mos · Philadelphia, Pennsylvania, United States · Remote

• Using artificial intelligence, Rekor collects, connects, and organizes the world’s mobility data to deliver revolutionary roadway intelligence, laying the foundation for a digital-enabled operating system for urban transportation and mobility. I was a quota-carrying regional account manager covering the 13 Northeast states from Virginia to Maine and AWS Alliance management activities.

Jun 2023 – Dec 2025 · 2 yrs 6 mos · United States · Remote

• CivStart is a nonprofit innovation hub with a mission is to build an honest and inclusive ecosystem of solutions that help local government leaders better serve their communities. https://www.civstart.org/team/jeff-friedman

Sep 2021 – Apr 2023 · 1 yr 7 mos · Philadelphia, Pennsylvania, United States

• AWS and its partners empower electric, gas, and water utilities to improve reliability and customer satisfaction, lower operating costs, and safeguard critical infrastructure. In essence, we enable business agility – equipping you to respond swiftly to market changes and emerging opportunities with innovative solutions. More here: https://aws.amazon.com/power-and-utilities/

Mar 2020 – Oct 2021 · 1 yr 7 mos · Philadelphia, Pennsylvania, United States

• Helping deliver world-class citizen services to State & Local Governments leveraging Amazon's processes, principles, and technology. Focused on improving constituent and business engagement and enablement.

Dec 2019 – Jun 2020 · 6 mos · Philadelphia, Pennsylvania

• Since 2005 Cleantech Open (CTO) has trained over 1200 early-stage clean technology startup entrepreneurs through its annual business accelerator. A majority of CTO alumni have survived the merciless technology startup "valley of death" and gone on to raise $1.2 billion and create over 3,000 clean economy jobs.

Jul 2019 – Feb 2020 · 7 mos · Philadelphia

• Deloitte Government & Public Services is committed to improving public outcomes through a focus on people. At Deloitte we think about the complex issues facing the public sector and develop relevant, timely, and sustainable solutions for our clients. I worked on project delivery and staff management for a large state government IT transformation project.

Aug 2018 – Jun 2019 · 10 mos · Washington D.C. Metro Area

• Saylor Academy is a DC-based nonprofit initiative working since 2008 to offer free and open online courses in the US and globally (over 300,000 have used Saylor's resources), with a focus on credits required to achieve degree completion and professional development. I worked on business development and partnership formation.

May 2018 – Aug 2018 · 3 mos · Greater New York City Area

• The Coleridge Initiative – a NYU-incubated startup - exists for the charitable purpose of educating government officials, researchers, and citizens to use data for social good, providing services that alleviate government burdens by safely linking, storing, and analyzing sensitive data, and further collaborative (e.g. intergovernmental and/or interagency) data science to inform evidence-based practice and policy. More information here: https://coleridgeinitiative.org

Oct 2017 – Apr 2018 · 6 mos · Greater Philadelphia Area

• Project work related to strategy development and human resources enhancement for local government agencies
• Architected and executed business development strategies for Philadelphia market
• Explored and developed external partnerships

Aug 2017 – May 2019 · 1 yr 9 mos · Philadelphia

• Eryn is an experienced leader who knows how to fight for Philadelphia’s future and deliver results. She is running to ensure Philadelphia invests in what’s most important to its people, businesses and visitors by developing the most transparent, accountable, and responsive city government in the nation. More here: https://www.erynforcouncil.com

Mar 2014 – Sep 2017 · 3 yrs 6 mos · United States

• With Partners, helping governments work smarter, faster, better with Microsoft.
• Led Microsoft's CityNext initiative for the US, empowering people to make cities safer, smarter, & healthier, and modern. Focus on Citizen/Business Engagement & Enablement (311, Citizen Services, Civic Tech, Licensing, Permitting, & Inspections) and Transportation and Urban Mobility.
• Developed a comprehensive framework, strategy and messaging for a core set of repeatable and scalable government technologies, working closely with Microsoft executives and partners facilitating the delivery of high-impact government modernization solutions
• Developed and executed business development strategies for state and local government executives and sales teams
• Recruited Partners that have unique intellectual property that solve government challenges into the Microsoft ecosystem so they can positively impact civic life/government performance
• Initiated and brought life to Philadelphia Microsoft Reactor concept

Apr 2012 – Mar 2014 · 1 yr 11 mos

• Launched the Mayor’s Office of New Urban Mechanics, an in-house civic idea incubator that prototypes and pilots innovative, entrepreneurial projects in the civic space. Various entrepreneurial civic innovation projects in flight/under development, including FastFWD (http://fast-fwd.org) our Bloomberg Philanthropies-funded initiative that aims to accelerate urban innovation through entrepreneurship and collaboration.
• Advance the OpenAccessPhilly movement, convening individuals in/outside of City government working at the intersection of technology, entrepreneurialism, innovation, and civic participation. Generating activity and visibility for City and non-City projects in four areas (civic participation, digital inclusion, free flow of information & cultivation of the region’s infotec economy).

Apr 2011 – Sep 2012 · 1 yr 5 mos

• Managed Code for America Fellows to develop government-to-citizen & citizen-to-citizen engagement tools. Launched Change by Us Philly in late 2011, Textizen and Neighborhow in 2012.
• Advance the OpenAccessPhilly movement, convening individuals in/outside of City government working at the intersection of technology, entrepreneurialism, innovation, and civic participation. Generating activity and visibility for City and non-City projects in four areas (civic participation, digital inclusion, free flow of information & cultivation of the region’s infotec economy).
• Coordinated and enhanced the City’s web and social media presence by working cooperatively with departments to regularly present information related to successful programs & people across the City. Helped cultivate the City’s social media presence from zero to tens of thousands of followers across 40 accounts. Philadelphia was recently found to have the 7th most social media savvy City Hall in America.

Jul 2009 – Apr 2011 · 1 yr 9 mos

• Worked at the intersection of technology, civic engagement, and government innovation. Making government more open, transparent, innovative and participatory.
• Assisted the City’s first Chief Technology Officer (CTO) with internal operations, governance, communications and public programs
• Coordinator for Division’s consolidation from over 30 different departments and 20 percent of the City’s overall IT spend to one department
• Assisted CTO with employee management and recruiting
• Oversaw space planning and other administrative matters for the department
• Managed various initiatives and special projects (land line reduction, printer/copier rationalization, skills survey)
• Architected the development of “OpenAccessPhilly” strategic plan, the Division’s vision for public facing IT programs

Feb 2008 – Jul 2009 · 1 yr 5 mos

• Project manager for implementation of Philly311 government call center for the Managing Director’s Office and Mayor. Tasks included development of project charter and strategic plan, followed by execution of staffing, technological, and programmatic elements.
• Delivered project on-time and on-budget
• Developed job specifications and directed hiring processes for entire staff
• Constructed $3 million dollar annual operating budget
• Created/edited marketing and communications materials for Philly311 such as press releases, content for web pages, televised public service announcements, and other collateral
• Provided guidance for website designers, consultants, and IT staff to maintain and improve internal knowledge database for Philly311 and external website for customers
• Established relationships with numerous community groups and civic associations to market Philly311 and solicit customer feedback
• Contributed to the City’s performance management program (PhillyStat) on an as-needed basis.
• Worked on other management and productivity initiatives as directed, including vehicle policies and procedures revision, market-based revenue program, managed competition research, development of new parking policies and programs for City employees, etc. For example, helped reduce the fleet by over 400 vehicles, reduced take-home vehicles by 1/2, and reduced the number of on-street parking spots used by City employees.

Aug 2010 – Aug 2020 · 10 yrs · Greater Philadelphia Area

• OpenAccess is a non-profit focused on developing a connected and inclusive innovation ecosystem. Our purpose is to cultivate sustained growth for innovative companies and our work is imbued with a diversity, inclusion, and equity ethos. Our process emphasizes collaboration, creativity and inspired outreach to build relevant relationships, sustainable innovation and growth.

Jan 2007 – Jan 2008 · 1 yr

• Developed the transition team report for fleet management and customer service.

Jan 2006 – Jan 2006 · 0 mo

• Provided general government management and financial advisory services to clients such as the State of West Virginia, Miami-Dade Housing Agency (FL), Bethlehem Water Authority (PA), Maryland Stadium Authority, Please Touch Children’s Museum (PA), Hillsborough County (FL), and the Philadelphia Office of Fleet Management.
• Developed and implemented marketing and business development strategies; facilitated recruiting.
• Authored article for Government Finance Officers Association (“GFOA”) magazine for December 2006 publication, entitled “An Exercise in Cost Saving: Car Sharing”.

Jan 2005 – Dec 2016 · 11 yrs 11 mos

Jul 2002 – Feb 2008 · 5 yrs 7 mos

• Worked to improve the connection between the neighborhood and the Mifflin School in Philadelphia's East Falls neighborhood.

Jul 2001 – Feb 2008 · 6 yrs 7 mos

• Developed/implemented management and productivity initiatives (both operational and budgetary) for non-profit institutions, state, county, and municipal governments such as: the Commonwealth of Pennsylvania, Austin (TX), Oklahoma City (OK), Pittsburgh (PA), New Haven (CT), Philadelphia (PA), Camden (NJ), York (PA), Nassau County (NY), Luzerne County (PA), Providence (RI), Hamilton County (OH), St. Louis (MO), Delaware River Port Authority (PA-NJ), Wilmington (DE), Philadelphia School District, Shelby County (TN), Scranton (PA), Erie County (NY), Allentown (PA), Louisville (KY), Wilkes-Barre (PA), and Temple University (PA).
• Projects included – but were not limited to – creation of multi-year budget projection models; analyses of market-based revenue opportunities; design and implementation of managed competition/outsourcing strategies; management of procurement processes; expansion/development of non-tax revenues; and policies/procedures development.
• Architect of Philadelphia’s groundbreaking fleet reduction program, including an automated vehicle sharing component (the first in North America). Overall, the initiative was projected to generate $9 million in cost avoidance and produce significant service level improvements over a five-year period. Governing Magazine, Public Management Magazine, Government Fleet Magazine (an article I authored), the International City/County Management Association, Time Magazine, and Fleet Executive Magazine have written about the project. The project has made it to the “Top 18” of the Harvard/Kennedy School’s “Innovations in American Government Award” competition.
• Managed project strategy and development; supervised staff and interns. Involved in interviewing and hiring full and part-time personnel. Participated in marketing and business development activities.

Jan 1998 – Jan 2000 · 2 yrs

Nov 1997 – Jun 2001 · 3 yrs 7 mos

• Participated in long-term planning on issues including staffing, budgeting, vehicle acquisition, and policy development. As Director, supervised Planning and Analysis Group staff. Wrote departmental submissions to oversight authorities such as City Council and Pennsylvania Intergovernmental Cooperation Authority. Coordinated Commissioner-level, interdepartmental correspondences.
• Generated a variety of budgetary and operational reports for both internal and external audiences.
• Created material and human resource expenditure monitoring and reporting system, yielding first year savings of over $1 million.
• Developed and implemented annual vehicle purchasing process that sensibly prioritized $18 million in annual spending. Conducted research revealing the need for realignment of the City’s passenger vehicle purchasing strategy; implemented purchasing program that doubled passenger vehicle purchasing capacity.