Mar 2022 – Nov 2023 · 1 yr 8 mos

• Expanded company footprint by onboarding multiple IT clients and strengthening existing accounts.
• Directed a team of 13 recruiters, implementing training programs that improved closure rates by 30%.
• Specialized in senior-level IT hiring across multiple technologies, reducing time-to-hire significantly.
• Introduced structured client engagement models, improving contract negotiations and retention.
• Consistently exceeded quarterly hiring and revenue growth targets.
• Built a high-performing sourcing pipeline through networking, referrals, and vendor partnerships.

Jun 2020 – Feb 2022 · 1 yr 8 mos

• Headed recruitment across two business verticals (IT & Non-IT).
• Achieved 95% demand closure rates for senior and niche skill roles across India and international markets.
• Developed a structured reporting system (weekly, monthly & quarterly) for management and stakeholders.
• Introduced innovative sourcing channels, reducing dependency on external vendors by 40%.
• Acted as primary liaison between leadership and delivery teams to align hiring with business goals.
• Delivered consistent results in CXO-level and critical hiring requirements.

Jul 2016 – May 2020 · 3 yrs 10 mos

• Secured new clients for web development and digital marketing services, expanding the client base by 60%.
• Led a team of 5 PSEs, mentoring them to consistently achieve lead generation and conversion targets.
• Strengthened client retention through upselling strategies, increasing revenue from existing clients.
• Negotiated high-value contracts and closed multiple long-term business deals.
• Reported monthly sales performance and pipeline analysis directly to senior management.
• Recognized with Employee of the Month (2017 & 2018) for outstanding contributions.

Jan 2014 – Mar 2016 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Managed a 25-member team across Inbound, Chat, and Advertising functions.
• Handled CEO and client escalations, ensuring 100% resolution within defined SLAs.
• Worked with logistics partners (E-kart & 3PL) to resolve high-level vendor and seller concerns.
• Conducted regular quality audits and performance reviews, improving team efficiency by 25%.
• Consistently achieved monthly targets, earning Best Team Leader Award (2015 & 2016).

Nov 2010 – Nov 2013 · 3 yrs · Bangalore Urban, Karnataka, India

• Managed end-to-end recruitment and client acquisition for multiple industries.
• Built and maintained strong client relationships, ensuring repeat business.
• Negotiated employment terms and closed multiple high-value placements.
• Delivered monthly and quarterly hiring analysis to management.
• Awarded Employee of the Month (2012) for exceeding performance benchmarks.