Dec 2016 – Oct 2019 · 2 yrs 10 mos · San Francisco Bay Area

• Led the Network Integration troubleshooting issues by providing support to global customers on ServiceNow Platform.
• Serve as the final escalation point for high priority and critical issues while maintaining high-value of customer service.
• Provided operational support including Load Balancing, Routing, Firewall Security and site-to-site VPN thereby solving IP network security issues and maintaining service integrity by using investigative tools like Wireshark, MTR, etc.
• Works on implementing and maintaining LDAP/Active Directory, SSO/Multi-SSO (SAML), Email Infrastructure (SMTP/POP3), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC) and any bidirectional, automated integration between any API based systems and ServiceNow's Cloud Platform.
• Provided enablement on new features of the SAAS Platform and mentoring new staff.
• Participated in on-call responsibilities in support of a 24 x 7 production environment.

Jun 2016 – Dec 2016 · 6 mos · Columbus, Ohio Metropolitan Area

• Reduced the Server build process from 3 weeks to few minutes as a part if IT Simplification by designing and implementing Network Automation for DNS IP Reservation using HPOO and Infoblox API.
• Aided South Data Center Decommissioning project by VPN Refresh – Moving Pulse Secure VPN appliances to East Data Center, meanwhile upgrading the code and policies on SSL-VPN and pointing to Active Directory from eDirectory.
• Created Building Automation network designs for IP Camera Server refresh (for Columbus campus security) and Light Control BAS at Nationwide Scottsdale Office.
• Benefited Network Sustaining team by code validation for Continuous Improvement of Standards for Cisco 3k/4k switches and also for ISR G2 platform on Cisco 2951s and 3945s.

May 2015 – Aug 2015 · 3 mos · Columbus, Ohio Metropolitan Area

• Migrated from Cisco Catalyst 6509 to Cisco Nexus 7010 at Nationwide Technology Advancement Center (NTAC).
• WLAN Planning - Analyzed/Validated Access Point (AP) location and creating AP placements designs for accurate location based services.
• Researched on the affects of 802.11ac on 802.11n based site surveys and wrote a white paper with necessary recommendations for Nationwide's Wireless Network Infrastructure transitions.
• Added/Corrected the subnet records/extensible attributes within Infoblox DDI to aid build sheet processes used by Network & Solution Engineering.

Mar 2015 – Dec 2015 · 9 mos · Greater Pittsburgh Region

• Provided On-call/On-site technical support (customer service) to students/faculties in the university campus and also in the laboratory at Computer Services and Systems Development (CSSD).
• Helped students in Establishing wired/wireless network connectivity and provided software installation & support in labs.
• Continuous testing, diagnosing and resolving issues for Windows, Mac and Linux based desktops/laptops for better service.

Dec 2013 – Jul 2014 · 7 mos · Gurugram, Haryana, India

• Researched on innovations in IP and cloud networking and wrote a white paper.
• Did a survey project implementing innovative cost effective solutions on wireless technologies.
• Analyzed large scale data mining on network/telecom traces and online social networks.
• Did a research oriented survey on 3G wireless architecture and its future enhancements. ( LTE )

May 2013 – Jul 2013 · 2 mos · Greater Indore Area

• Analyzed end to end wire line network management.
• Compared Virtual RAN/Cloud RAN, and Cellular P2P for performance and scalability.

Dec 2012 – Dec 2012 · 0 mo · Ghaziabad, India

• Analyzed various telecommunications equipment at various Mobile and Base stations.
• Attained knowledge of routing and switching techniques, CDMA, fiber optics, basic digital communication and various networking protocol - TCP/IP, LAN and WAN.