Apr 2021 – Dec 2021 · 8 mos · Gurugram, Haryana, India

• Handling data for third-largest property and casualty insurer in the United States.
• Analysing Pre WFH and Post WFH sales trend and metrices and publishing Power BI reports on Power BI Service.
• Working on Insurance Call Conversion Rate.
• Creating Direct Vs Office Call flow routine and publishing Power BI reports for stakeholder’s clarity.
• Handling code enhancements requests and resolving Jira tickets.
• Creating Process Flow documents for better and smooth transitions and cross project trainings.
• Leading Stakeholders meeting to understand their requirements and issue discussion.
• Handling Jira Tickets and Code Enhancements.

Jun 2017 – Apr 2021 · 3 yrs 10 mos · Gurugram, Haryana, India

• The project focuses on Segmenting Google Pay transactions on the basis of over 100+ banks associated with it and using that data for better user experience and faster financial transactions.
• Extracting and loading unstructured data from different sources and perform sanity check, validate and manipulate complex data using DATA/PROC-step.
• Create temporary and permanent datasets using temporary and permanent libraries.
• Check the data integrity like: key value shouldn’t be null, duplicates not in key variable, dates check etc.
• Providing reports with minimum risk and optimized result.
• Implementation of Adhoc Requests and coding enhancements using various Functions like Substr, Scan, Lag, Compress, Trim, Strip, Cat, Catx, Lowcase, Propcase, Upcase, Put, Input, Count, Date, Time, Tranward.
• Developed various forms of outputs like HTML, PDFusing SAS ODS facility.
• Handling Weekly Client interactions to discuss issues and further improve efficiency of process.

Feb 2016 – May 2017 · 1 yr 3 mos · Gurugram, Haryana, India

• Crawl Quality encompasses activities related to debugging and optimizing performance of crawlers by cleaning the crawl space using Regular Expressions.
• Debugging and Analyzing performance of crawlers for Problematic Host Ids.
• Writing advanced regular expressions to optimize crawler performance.
• Handling Weekly Client interactions to discuss issues and further improve efficiency of process.
• Working alongside team lead and maintaining team metrices to achieve Monthly and Quarterly targets and share necessary feedbacks with resources.
• Guiding and Training new resources as per the prepared training schedule.

Dec 2014 – Jan 2016 · 1 yr 1 mo · Gurugram, Haryana, India

• Knowledge graph tries to connect information available on web to search queries based on deeper meanings & not just keywords. It is a knowledge base used by Google to enhance its search engine. It fetches data from Wikipedia, IMDb etc.
• Fetching Data for KG panel using internal tools and responsible for making data more reliable for the development of KG panel.
• Checking all the data and making sure that it’s correct and best for the KG panel.
• Uploading reliable data from reliable sources using internal tools.
• Checking the quality of other resources and help them to overcome the issues by providing them quality reports.

Oct 2013 – Oct 2014 · 1 yr · Chandigarh, Chandigarh, India

• Handling US based Dell Customers over the phone and providing them efficient solution to their problems. Following up with the customers to confirm that their issue has been fully resolved. Handling customer escalations and making sure that customer gets the best possible solution.
• Handling US based Dell Customers over the phone.
• o Hardware & Software support
• o Remote Support
• o Network troubleshooting
• Good Knowledge of Windows troubleshooting.
• Worked using Msconfig, Remote Desktop, Team Viewer, Dell Connect, Click to Fix and Reliability Monitor.
• Following up with the customers to confirm that their issue has been fully resolved.
• Handling customer escalations and making sure that customer gets the best possible solution.